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Macdonald Frimley Hall Hotel & Spa

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Macdonald Frimley Hall Hotel & Spa
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1,909 Reviews from our TripAdvisor Community

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There are newer reviews for Macdonald Frimley Hall Hotel & Spa
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Showing 1,886: English reviews
Newmarket
Reviewed 22 February 2016

Visit when there was a wedding on so staff were not interested in other guests. Our room was directly above the wedding party so we were kept awake past 12 with thumping music and loud guests leaving the party. The spa was not really a spa, its a swimming pool, sauna and steam room. It was not overly clean and...

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Helpful?
Thank 5lornal
Stephen A, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review

Thank you for your review. Please accept my apologies for not feeling that the staff were not interested in you. Every guest is of the utmost importance to us. I have asked my Spa Manager to review the cleanliness as this is not a usual comment that we receive. I hope that we will have an opportunity to extend you...

Glasgow, Scotland, United Kingdom
Reviewed 21 February 2016

Travelled with business staying in a room in the main hotel building. On arrival the poor receptionist was working between 2 phones and with a queue forming it took 20 minutes before I could check in. Got to room to find reasonable sized room but generally tired. A ring of mould around the bathroom, kids stickers left on the tv,...

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Helpful?
1Thank Andy G
Stephen A, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review

Thank you for your review. I was most concerned to read your comments, as the issues raised are certainly not in keeping with the standards, quality and customer care normally associated with Macdonald Frimley Hall Hotel & Spa. Please accept my sincere apologies for the shortfalls experienced on this occasion. If you would like to contact me at the Hotel...

Penn, Buckinghamshire
Reviewed 21 February 2016

Staff friendly and helpful. Hotel comfortable with opening windows in the rooms. Food was well above average at breakfast and excellent at dinner even when dining from the market (tdh) menu. Bar small but comfortable. Swimming pool excellent with steam room and sauna. Would highly recommend. The restaurant manager is an absolute gem of a guy and so humorous. All...

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Helpful?
Thank LCH001
Stephen A, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review

Thank you for your review. I was delighted to read that all the family enjoyed their stay and thank you for your kind feedback regarding the food. I will pass on your kind comments to Didier, my Restaurant Manager, thank you. I hope that we can look forward to welcoming you back agian soon. Regards, Stephen Allison, General Manager.

Hedon
Reviewed 21 February 2016

I arrived in the hotel on Friday afternoon. I waited 15 minutes in the queue to check in. I was initially put in a room above the band (they had a party in the function room). The walls seemed paper thin so there was no way I could sleep that night. I had to ring reception 3 times before the...

Review collected in partnership with this hotel
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Helpful?
Thank TravelHedonists
Stephen A, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review

Thank you for your review. I was sorry to read that your initial room was above the function room and that the secondary room did not meet your expectations. I will ensure that this is reviewed by my Reception Manager as you are quite correct in that you should not have been allocated a room above the noise. Please accept...

Southampton, United Kingdom
Reviewed 21 February 2016

Initially checked in to a room which had not been cleaned. Took a long time for a member of staff to respond and fix this. Service at breakfast was very poor and tables which had been occupied, were left un-cleared which looked very scruffy. One of the pots of jam on our table had already been part used.

Review collected in partnership with this hotel
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Helpful?
1Thank Carolyn T
Stephen A, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review

Thank you for your review. Please accept my apologies for the poor service experienced on this occasion. Please be assured that this is not reflective of the normal levels of service assocoiated with Frimley Hall. I hope that we can look forward to extending you a warm welcome back in the future. Regards, Stephen Allison, General Manager.

Plymouth, United Kingdom
Reviewed 20 February 2016

We stayed for 4 nights as a half term break. We really enjoyed the hotel and facilities. The staff were friendly and the room clean and comfortable. Bath robes and slippers were provided in room. The food was delicious and whilst service was slow on the first night we stayed the quality of food was excellent and the staff apologised...

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Helpful?
Thank crl20162016
Stephen A, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review

Thank you for your review. I was pleased to read that you enjoyed your half term break and thank you for you kind feedback about the food. I hope that we can look forward to welcoming you back again in the future. Regards, Stephen Allison, General Manager.

Aldershot, United Kingdom
Reviewed 19 February 2016

We had our daughter's wedding here 5/12/15 . Everything ran like clockwork, the food was exceptional! Many thanks to Abi who arranged every last detail and chris for keeping the day running smoothly. The group breakfast the following morning was lovely too! Chris and his colleague made sure all our needs were catered for in a calm unassuming manner. Girls...

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Helpful?
Thank terriannluch
Stephen A, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review

Thank you for your kind review. I was delighted to read that all went well for your Daughters Wedding and thank you for your kind feedback regarding the staff. Pillows have been changed, thank you! I hope that we will have an opportunity to extend you a warm welcome back in the future. Regards, Stephen Allison, General Manager.

Padova
Reviewed 19 February 2016

we have stayed for three nights: we have booked a club room and expected to be bigger and more comfortable, the bed was very small. too little of towels, we asked for more and did not get them when we needed them. also a room with a bad view on the rear, the service was poor, waiters at breakfast had...

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Helpful?
Thank ValentinaCalifornia
Stephen A, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review

Thank you for your review. Please accept my sincere apologies for the poor service at breakfast and the unhelpful front desk staff. Be assured that my Operations Manager will conduct a full review and take the appropriate actions. I do hope that we can look forward to welcoming you back in the future. Regards, Stephen Allison, General Manager.

Greater London, United Kingdom
Reviewed 18 February 2016

Staff friendly , rooms comfortable, food amazing... Me and my son was exited to be in there. Spa , gym everything what you need. Everything around very lovely and posh . We would like to visit hotel again!!

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Helpful?
Thank Linelis
Stephen A, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review

Thank you for your kind review. I was delighted to read that both you and your son enjoyed your visit and thank you for your kind feedback. I hope that we can look forward to welcoming you both back very soon. Regards, Stephen Allison, General Manager.

Norwich, United Kingdom
Reviewed 17 February 2016

Do not eat here. After late arrival and very tired and hungry, waited 30 mins for a club sandwich and chips which didn't come initially. Had to phone for them to deliver missing food. Breakfast a disaster. Room service breakfast starts too late for business guests. In the restaurant the buffet breakfast is shockingly poor. No hot food. No croissants...

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Helpful?
1Thank Geraldine K
Stephen A, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review

Thank you for your review. I was most concerned to read your comments, as the issues raised are certainly not in keeping with the standards, quality and customer care normally associated with Macdonald Frimley Hall Hotel & Spa. Please accept my sincere apologies for the shortfalls experienced on this occasion. If you would like to contact me at the Hotel...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
A beautiful Victorian Manor House, on the Surrey/Berkshire border, just 15 minutes away from the M3 Motorway, Ascot Racecourse and Farnborough Airfield, boasting landscaped grounds, 98 bedrooms with every modern facility and a Vital Leisure Club with 5 Beauty Treatment Rooms. The ideal venue for all occasions whether it be business,conference or a Wedding, Macdonald Frimley Hall is Surrey's premiere Wedding venue. This Victorian Hotel is the perfect stayover for trips to Legoland, Windsor Castle, Ascot Racecourse and Virginia Water. The award winning 2 AA Rosette Linden Restaurant offers a sumptuous Menu,using the highest quality produce available to our Chef. Macdonald Frimley Hall's Spa facilities include a 17 metre swimming pool, technogym, sauna and steam room plus beauty treatment rooms. ... more   less 

Additional Information about Macdonald Frimley Hall Hotel & Spa

Address: Lime Avenue | off Portsmouth Rd, Camberley GU15 2BQ, England
Region: United Kingdom > England > Surrey > Camberley
Price Range: $145 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Frimley Hall Hotel & Spa 4*
Number of rooms: 98
Reservation Options:
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Also Known As:
Macdonald Frimley Hall Hotel And Spa
Macdonald Frimley Hall Hotel Camberley
Macdonald Frimley Hall Camberley
Macdonald Frimley Hall Hotel & Spa Camberley, UK - Surrey
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Questions & Answers

Here's what travellers have asked, with answers from Macdonald Frimley Hall Hotel & Spa staff and other travellers.
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London, England, United Kingdom
17 days ago
Fleet, United Kingdom
28 days ago
London, England, United Kingdom
3 months ago
Berkshire, United Kingdom

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Questions? Get answers from Macdonald Frimley Hall Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rm 213 quite nice, front lawn view 1st floor”
  • 213's bathroom
  • window's not cleaned for 2 days stay (bird crap on them)
  • Our room 213
  • stained/marked curtains in rm, not so break
 of 5 bubbles cookiedave, 4 Feb 2017 | Read review
“Gorgeous grounds and lovely location”
 of 5 bubbles Dee13Dee, 14 Jan 2017 | Read review
“Pay extra for rooms in the Elizabethan style - these have more character”
 of 5 bubbles Q6365XXsuep, 5 Jan 2017 | Read review
“Avoid during busy periods and do not expect to much and definitely if you expect to party”
 of 5 bubbles Brazier12, 2 Jan 2017 | Read review
“Stay somewhere else”
 of 5 bubbles davidlP226HC, 18 Dec 2016 | Read review
5 of 5