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Mercure Farnham Bush Hotel

Booking.comUS$80*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Mercure Farnham Bush Hotel
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610 Reviews from our TripAdvisor Community

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Showing 598: English reviews
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London, United Kingdom
Reviewed yesterday NEW

We stayed here for one night, and were extremely pleased our stay was not any longer. While in a good location (walking distance from Farnham station) this hotel is in dire need of refurbishment. The air conditioning in our room (320) was not working - we asked for it to be fixed and were told an engineer would be sent....

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Thank _London_Lady_16349
Hertford, United Kingdom
Reviewed 4 days ago NEW

I just loved it here, having booked in for an unplanned overnight stay in Farnham. It is so civilised and unhurried, unlike most chain hotels in town centres. The whole building is steeped in history and has kept the charm of a bygone age. All of the staff were politely attentive. My room in the annexe upstairs looked out over...

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Thank stevenbouette
Reviewed 4 days ago NEWvia mobile

How pleasing to find a hotel where the staff are smiling and not miserable . Would recommend to families. Accommodation to good standard and coffee on patio area delightful You cannot believe that you are in the middle of a town.

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Thank ABCDDR
London, United Kingdom
Reviewed 6 days ago NEW

This hotel was not at all a pleasant stay. Other than the added photos, lights in rooms didn't work, air conditioning didn't work, light switches were broken. Staff were very hot and miss with training. I complained at reception and rather than just fixing the problem, I was just told that I must be wrong. I was charged £31 for...

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Thank jslondon2017
London
Reviewed 6 days ago NEW

V good location but terrible service. We'd booked a cot but we abruptly told on arrival we hadn't. Room service took a staggering 1h 45 and it was hard to find a staff member to enable us to check out.

Review collected in partnership with Accorhotels.com
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2Thank Clare0009
London, United Kingdom
Reviewed 1 week ago

The hotel is shabby and needs significant capital spend. The receptionist who met us on arrival seemed disinterested and uninformed. We went to our room. We noticed that there was only one dressing gown and there are two people booked into the room. The water for the sink was warm not hot. I telephoned the number for reception it was...

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1Thank kevinanthonyj
Reviewed 1 week ago

Initially contacted hotel and was told they were too busy and would ring back. Some hours later and with no call, we attempted to use the booking number on the website. Mercure use an partly automated telephone booking service which means you end up talking to a call centre overseas (suspect India). Crackly telephone lines, long pregnant silences (thinking you've...

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Thank Graham D
Bath, United Kingdom
Reviewed 2 weeks ago

The hotel is a bit shabby and for the price I was not that impressed! I thin that there may even be better in Farnham considering they are part of a larger chain I was surprised they have let standards slip like this.

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Thank OCP2013
Tony T, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear guest, Thank you for your feedback following your stay with us at the Mercure Farnham Bush Hotel. I appreciate you took the time to write your review. To assist us in enhancing our standards further and to create an offering that reflects the areas you find most important, please do let me know on h6621-gm@accor.com what areas you found...

Reviewed 3 weeks ago via mobile

Unfortunately the website is massively false advertising the condition and cleanliness of the hotel. The first thing to hit us was he stench from our room and the corridors outside - stale and damp smell. Rust and dust in the bathroom, not to mention the tired decor. The bedrooms were small and really dark with dirty curtains with stains on...

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Thank KirstyMay3
Tony T, Manager at Mercure Farnham Bush Hotel, responded to this review

Dear guest, Thank you for your feedback. I was very surprised to read about your experience as I have never had any guest ever referring to our hotel in such a way. We are very sorry to have caused you to be upset. I am generally very open minded to all the feedback I receive and always look for ways...

Cambridge, United Kingdom
Reviewed 3 weeks ago

Was really looking forward to the stay, the pictures on the website looked really good.... unfortunately our room looked nothing like the one in the picture. The furniture in the room looked tired and the bathroom well... the plywood bath panel had peeling paint, the door was cracked and had a really jagged bottom edge, basically it had an unlived...

Review collected in partnership with Accorhotels.com
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1Thank Paul H
Tony T, General Manager at Mercure Farnham Bush Hotel, responded to this review

Dear guest, Thank you for your feedback following your recent stay at the Mercure Farnham Bush Hotel. We are sorry to read about the shortcomings in meeting your expectations. I take your comments on board and we will continue to look for improvement on any room that hasn't had a refurbishment yet. I am surprised to read about your breakfast...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Mercure Farnham Bush hotel is located in the centre of Farnham, a very short walking distance from the railway station. The Hotel is only 15 minutes drive to Farnborough Airport, around 30 minutes from Heathrow Airport and 35 minutes from Gatwick. Thackery's Restaurant serves modern European cuisine, and the Coachman's Bar is a cosy spot for a nightcap. The 6 fully equipped function rooms can host varying events from small meetings in a boardroom style right up to 140 people for conferences, parties and weddings. ... more   less 

Additional Information about Mercure Farnham Bush Hotel

Address: The Borough, Farnham GU9 7NN, England
Region: United Kingdom > England > Surrey > Farnham
Price Range: $122 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Farnham Bush Hotel 3*
Number of rooms: 94
Reservation Options:
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Also Known As:
Mercure Farnham Bush Hotel Farnham
Accor Bush Farnham
Mercure Farnham Bush Hotel England, UK
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Farnham Bush Hotel staff and other travellers.
4 questions
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Collierville, Tennessee
over a year ago
Thornbury, England, United Kingdom
over a year ago
Guildford, United Kingdom
over a year ago

See all questions (4)

Questions? Get answers from Mercure Farnham Bush Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find somewhere else to stay”
  • Dirty and limescale
  • One again rusty and limescale
  • One again rusty screws and limescale
  • Bad condition paint job
  • Rusty and dirty shower head that also needs descaling
  • I had one of the nicer rooms so dread to think what the others were like
  • More bad condition and tired fixtures
  • Furniture quality generally old and shabby
jslondon2017, 24 May 2017 | Read review
“If you want an easy experience of making a simple room booking - I suggest Frensham Ponds Hotel, Churt - they were wonderful by comparison!”
grahamd890, 20 May 2017 | Read review
“Try to get a room in the older part of the hotel”
OCP2013, 16 May 2017 | Read review
“Find a different hotel”
KenE318, 1 May 2017 | Read review
“Room 11 was unbearably loud when there is a function downstairs”
lm1986, 21 Mar 2017 | Read review
5 of 5
Booking.com
US$80* /night
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PricelineUS$80
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Prices are for 1 room, 2 adults
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