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Brook Kingston Lodge Hotel

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545 Reviews from our TripAdvisor Community

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Showing 536: English reviews
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago via mobile

We weren't overly impressed with this hotel. It certainly needs a bit of TLC as it's starting to look shabby. The staff here are lovely - helpful and friendly, and the food in the restaurant is really very good, complimented by a nice wine list and extensive bar selection. The rooms are tidy and spacious however the vent in the... More 

Helpful?
Thank WinFinn
Management response:

Dear WinFinn, Thank you for your comments and is a pleasure to read that you enjoyed our customer service and I will certainly pass on your kind comments to Chef and his team. I do apologise for the vent in your room and I will inform our Maintenance manager to investigate the issue to ensure that it is resolved. If... More 

Sutton, United Kingdom
1 review
Reviewed 1 week ago

The staff at the hotel were so friendly and more than eager to help with any queries or problems on our wedding day. They made our wedding so special. The food was delicious, the hotel interior is perfect. It is the ideal place to get married.

Review collected in partnership with this hotel

Helpful?
Thank 501melindap
DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Dear 501melindap Thank you so much for choosing the Brook Kingston Lodge Hotel as the venue for your special day and I am delighted to read that you and your family and friends and such a wonderful day. On behalf of all the team at Kingston and Brook Hotels I wish you many congratulations and all the very best for... More 

Jersey, Channel Islands
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Very friendly and helpful staff; room was comfortable but perhaps a little too hot for me. I did not have an evening meal but the breakfast was good.The hotel was well staffed at all times and so you had access to the amenities 24 hours if you wanted anything.

Review collected in partnership with this hotel

Helpful?
Thank 129roberti
DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Dear 129roberti Thank you for your lovely comments and I am delighted to read that you enjoyed your recent stay with us in Kingston. I will a pleasure for me to pass your kind words on to the GM, Mr Upton to share with all his team . Meanwhile , I hope that you had a safe journey home and... More 

Aylesbury
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

I make a group booking with Kingston Lodge twice a year for about 20 people and they never fail to meet expectations, the Manager Nitish, cannot do enough to help and is always very accommodating. Thank you

Helpful?
Thank JK M
DUmmat, Director at Brook Kingston Lodge Hotel, responded to this review

Dear JK M I am so pleased to read that the hotel continues to accommodate all your needs each time you return to the Brook Kingston Lodge. Thank you for your kind review today and I will , of course , pass your compliments on to Nitish to share with all the team. As always it is a pleasure to... More 

Cancun, Mexico
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 weeks ago

Great place for a wedding Regular meetings with Kate who made sure all queries were answered and nothing was too much trouble. All the staff were welcoming and worked well together. The florist Gemini at perfect petals made sure the flowers were perfect. The d.j who works on site with knight fantastic disco made sure the night ran smoothly with... More 

Helpful?
Thank Slaneysoutandabout
Management response:

Dear Slaneysoutandabout, Thank you very much for your wonderful review. It was an absolute pleasure hosting your wedding and the band was fantastic. I do hope that you had a wonderful time on your honeymoon in Mexico and we do hope to welcome you back soon. Kind regards, Sam Ummat Business Development Manager E: sam.ummat@brook-hotels.co.uk More 

Stafford, United Kingdom
Level Contributor
94 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 3 weeks ago

There is absolutely no excuse for not cleaning a room properly. Except here, apparently they were fully booked the day before, so it was a bit manic, that was the response I had at checkout when I informed them of my dissapointment! The hotel is 2 star, no more, certainly not worth a room rate at the level I paid... More 

Helpful?
Thank Vernon L
Management response:

Dear Vernon, Thank you for your feedback. I do apologise for the issues that you had during your stay with us. We have tried to contact you via telephone on a number of occasions since your stay, but unfortunately have been unable to get through. If you would like to discuss your booking in more detail then please do not... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago via mobile

We had a comfortable overnight stay at the Brook Kingston Hotel. All the staff we spoke to were very friendly and professional. Our room was ok, but a bit tired. I know I'm being picky, but I don't like to see stains on the carpet and skirting boards were very grubby and dusty. Our bedroom window didn't close properly so... More 

Helpful?
1 Thank JoannaCambs
Management response:

Hi Joanna, Thank you for your kind comments and I will certainly pass them onto Dan and his team at Kingston Lodge. I do apologise for the issues you had with your room and I will speak to our housekeeping team in relation to this. We do hope to welcome you back soon. Kind regards, Sam Ummat Business Development Manager... More 

London, United Kingdom
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 weeks ago

The hotel is well located a short distance from Kingston and has ample parking. The reception staff were friendly and helpful upon arrival. Our room was of good quality overall but there were a couple of negatives. The double bed was very small and the shower was puny with a poor flow of water. We had Sunday lunch here and... More 

Helpful?
Thank Neil F
Management response:

Dear Neil, Thank you very much for your review. I will certainly pass on your kind comments to our reception team. I do apologise for your breakfast experience, unfortunately one of our members of staff was unwell on Monday morning and unable to come in. However, we will certainly look into the cold buffet selection, as breakfast is something that... More 

Rushden, United Kingdom
Level Contributor
122 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 4 weeks ago via mobile

As this hotel is rated 4 stars I was expecting much more. The staff were absolutely fine and friendly. The hotel itself feels like it needs tidying up. The bathroom in 303 was big but needs modernising. There paintwork in the room and around the hotel was grubby as were the light switches.

Helpful?
Thank GlennRobinson
Management response:

Dear Glenn, Thank you for your review. I will certainly relay your kind comments about our staff to the team. I do apologise for the issues you faced with your room to our maintenance manager who will address them accordingly. However, if you would like to discuss your stay in more detail, then please do not hesitate to contact me... More 

Level Contributor
3 reviews
Reviewed 4 weeks ago via mobile

Stayed here 2 nights Inc dinner first night. Very nice hotel with extremely friendly helpful staff. Unpretentious but professional, best sums it up. Dinner and breakfast good. Afternoon tea looked good , .Bar prices very reasonable. Would recommend for a weekend , some areas were in need of revamp , but didn't detract from stay . Kingston has lots of... More 

Helpful?
Thank Deborah H
Management response:

Dear Deborah, Thank you very much for your kind comments. It was a pleasure to host you at the Brook Kingston Lodge Hotel. I will certainly pass on your review to our team and we do hope to welcome you back soon. Kind regards, Sam Ummat Business Development Manager E: sam.ummat@brook-hotels.co.uk More 

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Brook Kingston Lodge, an Exclusive Hotel & Wedding Venue Alongside Royal Richmond Park, the 18th century Brook Kingston Lodge Hotel features 66 ensuite bedrooms, a beautiful private indoor courtyard, the Atrium Brasserie and two conference rooms for up to 60 delegates. Dating from 1726, the bespoke rooms at the Brook Kingston Lodge Hotel have free WiFi, comfy beds, quality linens and 24 hour room service. The Atrium Brasserie serves a contemporary British menu using seasonal produce. The Brasserie offers light lunches, dinner and afternoon teas, whilst the stylish Surrey Comet Bar serves popular beers and bespoke wines, alongside our modern bar menu. The Brook Kingston Lodge Hotel is just 6 miles from Central London, a 15-minute drive from Twickenham Stadium, 3 miles from Hampton Court, just 4 miles from Wimbledon and the fun filled West End is a 20-minute drive away. There is free on-site parking and great transport links. The Brook Kingston Lodge Hotel is only 20 minutes from London Waterloo and a ten minute walk from Norbiton Station. It's an ideal base for the M25, M3, M4 and Heathrow Airport is just 7 miles away. ... more   less 

Additional Information about Brook Kingston Lodge Hotel

Address: 94 Kingston Hill, Kingston upon Thames KT2 7NP, England
Region: United Kingdom > England > Greater London > Kingston upon Thames
Price Range: $132 - $1,159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Brook Kingston Lodge Hotel 4*
Number of rooms: 66
Reservation Options:
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Also Known As:
Brook Kingston Hotel Kingston Upon Thames
Kingston Hotel Upon Thames
Kingston Lodge Hotel
Hotel Style:
#1 Green Hotel in Kingston upon Thames
#3 Luxury Hotel in Kingston upon Thames
#4 Business Hotel in Kingston upon Thames
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Questions & Answers

Here's what travellers have asked, with answers from Brook Kingston Lodge Hotel staff and other travellers.
2 questions
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Questions? Get answers from Brook Kingston Lodge Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for one that has been cleaned properly!”
 of 5 bubbles vernonl446, 8 Nov 2016 | Read review
“Any of the rooms are good”
 of 5 bubbles jong661, 30 Oct 2016 | Read review
“209 was a nice room very quiet”
 of 5 bubbles janetjohn001, 19 Oct 2016 | Read review
“Chose another hotel if you want a good room”
  • Top of TV Cabinet
  • Saggiest and most uncomfortable mattress EVER
  • Not been cleaned for a while?
 of 5 bubbles OrmskirkWooch, 5 Aug 2016 | Read review
“We had a lovely room overlooking a courtyard, it was lovely”
 of 5 bubbles johnfQ7776GW, 24 Jul 2016 | Read review
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