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Thatchers Hotel

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Thatchers Hotel
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480 Reviews from our TripAdvisor Community

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Showing 468: English reviews
Guildford
Reviewed 2 days ago NEW

Today we had Sunday Lunch at Thatchers Hotel and I would like to say it was a pleasant experience. The food was excellent and the staff were very accommodating. Looking forward to my next visit to try out the new Sunday Roast Menu.

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Helpful?
Thank bucketGuildford
Management response:

Dear bucketGuildford Thank you so much for your kind words and very pleased that you both enjoyed your meal with us. Your compliments will be shared with the team during our morning meeting. We will be in touch once the new Sunday Roast menu has been put into play. Many thanks again Yours sincerely Kate Winston Operations Manager

Cambridge, United Kingdom
Reviewed 5 days ago NEW

The hotel is generally very run down, my hotel room was I felt for the price paid sub standard. The bathroom smelt like someone had died wrapped in the shower curtain which was utterly vile. The toilet leaked and the overall standard of the room was very poor. The two elderly ladies who worked on reception I think live in...

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Helpful?
Thank Heidi A
Management response:

Dear Heidi A I wish to thank you so much for your comments and for bringing your experience to my attention. I wish to apologise on behalf of the team and can assure that all of the issues of concerns have been brought to the attention of the relevant Managers. This is by no means the norm of service that...

Reviewed 1 week ago via mobile

We stayed at the Thatchers hotel last night. After travelling all day we were looking forward to a relaxed and warm evening. We arrived after 7pm and my husband checked in only to be told by the receptionist when he asked to book in that she would quite rudely 'sort it in a minute'. He waited and finally she checked...

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Helpful?
Thank Emma J
Management response:

Dear Emma Thank you for your comments all of which help us to provide a better service. Can I please ask that you contact me direct at the hotel. I look forward to hearing from you in the near future. Kind Regards Kate Winston Operations Manager

Blackburn, United Kingdom
Reviewed 1 week ago

Thatchers Hotel was a one night stop off for a business trip. Everything was great, the breakfast was good and the staff where pleasant and it was a very good price. Great location. I would recommend this hotel

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Helpful?
Thank Paul A
Management response:

Dear Paul A I wish to thank you very much for your kind words following your stay us. Trips Advisor comments are read out each morning to all the team and while is good to read some constructive feed back it is always great to read that our guests have enjoyed their stay and the team have provided them friendly...

Warlingham, United Kingdom
Reviewed 1 week ago

We spent this New Year at Thatcher's hotel for the third year in succession. We were in party of 14 and Philippa was most helpful in making all the arrangements and sorting out last minute cancellations of four friends who were unable to join us because of illness. As always, the staff were friendly and efficient and did everything possible...

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Helpful?
Thank Joan P
Reviewed 1 week ago

We found the public areas to be very pleasant. The staff were helpful and friendly. We chose a family room as we thought it would be larger, but the bath was stained and chipped; the sofa bed badly stained; and there was an electric radiator in the room, as the main radiator was leaking and turned off. It was a...

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Helpful?
Thank Norma T
Management response:

Dear Norma T Thank you so much for your kind words following your stay with us. We read out the comments every morning so that the team gain a first hand view of guests stay and or time with us. Your comments with regards to the condition of the bedroom, these have been forwarded on to senior management and all...

Newbury, United Kingdom
Reviewed 4 weeks ago via mobile

After reading so many negative reviews I was naturally quite nervous about using up our red letter day voucher at this hotel. Having already booked it, we just went with it and hoped for the best. From my experience - I am very glad we continued - I'm really surprised at all the bad reviews this place has. Although we...

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Helpful?
Thank StephFairy
Management response:

Dear StephFairy I am so sorry that I have not responded to your feedback earlier as I have been away. It was a pleasure to have read your comments and indeed refreshing to know that despite what you read you gave us a chance and and allowed yourself to make up your own mind. It made reading your kind words...

Kent
Reviewed 1 December 2016

Just spent a night at Thatchers - it is incredibly average. The rooms are clean and comfortable. Bar is uninspiring as is the restaurant. Odd layout for breakfast; hot food as you walk in, cereals in the middle, toast down the back - bit odd and kind of all over the place. Staff were great though and very polite and...

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Helpful?
Thank Tricky666
Management response:

Dear Tricky666 Thank you so much for writing in following your stay with us. All your comments have been forwarded on to the team to allow them to access and rethink, although we are limited in space to reduce congestion in one spot during the more hectic breakfasts. Thank you also for your lovely comments about the team. It is...

Cullompton, United Kingdom
Reviewed 23 November 2016 via mobile

Very average hotel that looks a bit tired and could do with a refresh at minimum. The receptionist was very nice but that was probably the highlight. There are better hotels locally at the same price range.

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Helpful?
Thank Andrew_howitt
Management response:

Dear Andrew_howitt Thank you for writing in following your stay with is. Your comments have been put forward to senior Management and to the Reception Team, specifically that Receptionist for whom you are referring. Thank you again and have a very peaceful and Merry Christmas. Kind Regards Kate Winston Operations Manager

London, England
Reviewed 20 November 2016

We stayed for one night only as part of a weekend/day break. We had a double room with breakfast and we had an evening meal in the restaurant. Drinks prices were what you would expect in London and the southeast. We cannot fault the room, facilities, dinner or breakfast. The staff were all very polite and helpful. If I want...

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Helpful?
Thank StamfordBridge1905
Management response:

Dear StamfordBridge1905 Thank you so much for writing in and providing us with feedback following your stay. Your comments were read out in our morning meeting and conveyed to all the team, who are always pleased to hear how our guests enjoyed their stay. I am sorry you did not get fried eggs for breakfast as there are available but...

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Amenities

Highlights
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff

Additional Information about Thatchers Hotel

Address: Guildford Road | East Horsley, Leatherhead KT24 6TB, England (Formerly Ramada Guildford)
Region: United Kingdom > England > Surrey > Leatherhead
Price Range: $70 - $436 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Thatchers Hotel 3*
Number of rooms: 87
Reservation Options:
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Also Known As:
Ramada Guildford / Leatherhead Hotel Leatherhead
Ramada Leatherhead
Leatherhead Ramada
Thatchers Hotel Leatherhead, UK - Surrey
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Questions & Answers

Here's what travellers have asked, with answers from Thatchers Hotel staff and other travellers.
2 questions
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Questions? Get answers from Thatchers Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the new block rooms”
 of 5 bubbles bucketGuildford, 15 Jan 2017 | Read review
“ask for a clean room with non leaking toilet”
 of 5 bubbles 204heidia, 12 Jan 2017 | Read review
“Specify a room in the 'new' part of the hotel - when I say new, I mean less old.”
 of 5 bubbles Tricky666, 1 Dec 2016 | Read review
“Ask for room in the new part of the hotel”
 of 5 bubbles StamfordBridge1905, 20 Nov 2016 | Read review
“Not applicable as didn't stay at hotel.”
 of 5 bubbles 704carola, 17 Nov 2016 | Read review
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