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Thatchers Hotel

Hotels.comUS$57*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Thatchers Hotel
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514 Reviews from our TripAdvisor Community

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Showing 502: English reviews
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Reviewed 3 days ago NEWvia mobile

I'm downgrading my review from yesterday. Awful nights sleep due to noisy plumbing and some kind of pump or machinery running. Disappointed as the rest of the hotel is ok but tired and if I'd have woken up refreshed I'd have let them off the tired fixtures and fittings, but you can't forgive disturbed sleep

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Helpful?
Thank Paul1273721
Cheadle, United Kingdom
Reviewed 3 days ago NEW

We stayed at Thatchers Hotel last weekend to celebrate our Ruby Wedding Anniversary as we had had our wedding reception there 40 years ago. We had lunch for 23 guests in the Park View room on the Sunday. The service and meal were excellent - everyone commented on how good the food was. Thank you Thatchers for making it a...

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Thank Richard_Juliette
Marrakech, Morocco
Reviewed 5 days ago NEW

Excellent place to stay. Ticked all the boxes for us. Staff were friendly and cheerful. Restaurant food was really nice and nothing was too much trouble. Attractive grounds. Nice room comfortable beds.

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Thank Shirley D
Billericay, England, United Kingdom
Reviewed 6 days ago NEW

Had a lovely couple of nights at this hotel. Staff very friendly and helpful. Nice room with comfortable beds and nice and clean. Buffet breakfast good which I prefer as you can have exactly what you want and it is quicker.Only problem was the milk for cereal was not kept chilled but I am sure if I had asked the...

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Thank Fran G
Colchester, United Kingdom
Reviewed 1 week ago

Upon my arrival I was greeted and well looked after by the young male receptionist, he had a warm presence and assisted me also during my stay not only at the reception but at the bar also. Good Work!

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Helpful?
Thank Figueres2013
Reviewed 1 week ago

comfy beds, large bath room with free shampoo and soaps. Nice warm carpet. Lush big garden where you can enjoy a drink. Breakfast was good with locally made marmelade and honey. The ceiling had some moist stains. Furniture and windows were really old. No mini bar in the rooms.

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Helpful?
Thank Raf V
Management response:

Dear Ref V Thank you for your comments, all of which have been shared with the team. It was a pleasure to have catered to your stay with us and we hope to welcome you back in the not too distant future. Kind Regards Kate Winston Operations Manager

King's Lynn, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed here for one night as deal through Thorpe resorts. Good distance from the park in a nice quiet area. Hotel is nice although rooms can do with an update but it was clean and comfortable. Excellent tasty breakfast with very friendly staff, had a drink from the bar in the evening and was reasonably priced.did not get to sit...

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Helpful?
Thank liam c
Management response:

Dear liam c Thank you for writing in and for your comments. They have been read out to the team , all of whom are always please to hear all feedback about their service. We hope to see you again when you are next in the area, it was a pleasure to have served you and your family. Kind Regards...

Reviewed 2 weeks ago via mobile

From the out side and reception the hotel seems lovely but our family room was very dated and hadn't had a good clean in some time as the dust was thick, windows were falling out of frames, staines in the ceiling, breakfast was nice but had to wait 15min for beans for the children - wouldn't stay again

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Helpful?
Thank Sara S
Management response:

Dear Sara S Thank you for writing in following your stay with is and for bringing these issues to my attention. The structural and updating concerns have been forwarded to the senior level however you are correct in commenting on the cleanliness as this in itself is not excusable. I have met with the relatively new team and highlighted the...

Reviewed 2 weeks ago via mobile

Beautifuly set and afordable. Its always a huge pity when a hotel has an amazing setting and good facilities which are afordable but fail terribly on service. Very poor service at the bar and the food was not great. Restaurant also opened late for breakfast and no apology from staff. This seems.to be the norm with hotels in the UK.

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Helpful?
Thank Gavin H
Management response:

Dear Gavin H I was sorry to have read your comments about the team and their service and surprised at the comments about the food as that is an area for which we receive many a compliment. I have spoken to the Chef about this and he of course sends his apologies. As it happens the relatively new team and...

London, England
Reviewed 2 weeks ago via mobile

What an experience! Booked the spring break package. The hotel got everything wrong from start to finish. Firstly got my booking wrong and called me to ask for £60 more or to change the date. I changed the date. Hotel looks nice on arrival, however room took me back to the 90's. Stained brown carpet and marked panelling. Small bottles...

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Helpful?
Thank Normady
Management response:

Dear Normandy Having read through your feedback I am terribly sorry that you had such an experience. I had heard about what had happened and spoke to each person in detail. I was pleased to have learned that the situation was dealt with at the time however appreciate that it did not fully compensate for your celebration. Once again thank...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about Thatchers Hotel

Address: Guildford Road | East Horsley, Leatherhead KT24 6TB, England (Formerly Ramada Guildford)
Region: United Kingdom > England > Surrey > Leatherhead
Price Range: $92 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Thatchers Hotel 3*
Number of rooms: 87
Reservation Options:
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Also Known As:
Ramada Guildford / Leatherhead Hotel Leatherhead
Ramada Leatherhead
Leatherhead Ramada
Thatchers Hotel Leatherhead, UK - Surrey
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Questions & Answers

Here's what travellers have asked, with answers from Thatchers Hotel staff and other travellers.
3 questions
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Questions? Get answers from Thatchers Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the newer section with shower were nice.”
Richard_Juliette, 25 Apr 2017 | Read review
“Pot luck i'm afraid.”
nigelblacker, 15 Mar 2017 | Read review
“Ask for a room in the newer area of the hotel”
MrsSelective, 1 Mar 2017 | Read review
“A room at the top!”
O767MSpeterh, 18 Feb 2017 | Read review
“We were in 610, second floor. Hotel was busy, but nights restful, comfy beds and warm duvets. Excellent. Superb en-suite shower room too!”
KentKevinGS, 12 Feb 2017 | Read review
5 of 5
Hotels.com
US$57* /night
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TripAdvisorUS$57
PricelineUS$58
Hotwire.comUS$57
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Prices are for 1 room, 2 adults
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