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Holiday Inn London Sutton

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Holiday Inn London Sutton
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442 Reviews from our TripAdvisor Community

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Showing 415: English reviews
Edenderry
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago via mobile

This hotel was perfect for what we wanted to do. It was only £12 per adult and £6 for children for a train ticket into London city and that ticket covered the tube too. The train station is only around the corner. The hotel was great the room was ideal and the staff were fantastic. The food was divine and... More 

Helpful?
Thank Sue L
Sharad R, Manager at Holiday Inn London Sutton, responded to this review

Dear Sue L, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind Regards Sharad Rekhi Operations Manager More 

Dublin, Dublin, Ireland
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 weeks ago

Not very impressed with what looked like an impressive hotel. Cant believe it has 4 stars. the hotel itself wasnt to bad but the staff were anything but professional. Our meal was very bland in the hotels bar..mum had fish which was tiny and served with burned peas! Asked for pesto sauce for my feta cheese salad, waiter hadnt a... More 

Helpful?
Thank Sinead m
Sharad R, Manager at Holiday Inn London Sutton, responded to this review

Dear Sinead M, Thank you very much for your feedback, I am very sorry to hear about the experience you have in duration of your stay. I do take your feedback on board and will share it with the concerned teams. I can assure you that measures and training will be put in place so no other guests or upon... More 

Polegate, England, United Kingdom
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 4 weeks ago

The hotel was clean the staff friendly & helpful, the room fine. Never have been an admirer of the shower being in the bath. We thought the restaurant prices were high and as a consequence we ate in the town. Wine, the cheapest was £22.95 for a Merlot the bar prices equally expensive. My biggest bug bear was being charged... More 

Helpful?
Thank JRS715
Sharad R, Manager at Holiday Inn London Sutton, responded to this review

Dear JRS715, Thank you very much for your feedback, I am very pleased to hear that you had a comfortable stay at The Holiday Inn Sutton. I do take your feedback on board in regards with our Food & Beverage prices which are set keeping in mind the competition around the hotel. As a hotel we looking at our car... More 

Blackwood, United Kingdom
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 weeks ago via mobile

Visited the hotel again, as my daughter was going back for her Xmas term in the BRIT School. We have used this Hotel several times since August, and it is generally a good hotel. The room was smaller than we usually have had, if you ask for a corner room, it is very spacious with settee and chairs. The spa... More 

Helpful?
Thank Mikeymee
Sharad R, Manager at Holiday Inn London Sutton, responded to this review

Dear Mikeymee, Thank you very much for your feedback, I am very leased to hear that you had enjoyed your stay at The Holiday Inn Sutton. I will share your feedback with the team and also take on board the comments about TV channel displayed at the bar and the way you had received your poached eggs and share them... More 

2 reviews
Reviewed 4 weeks ago

Double room nice and big , Air conditioning and heat you could control yourself. Very clean as I have dust allergies I would know after 30 mins if room was dusty, only thing I found wrong with the place was food was very expensive so only had breakfast twice ate out rest of week.

Helpful?
Thank Katrina C
Sharad R, Manager at Holiday Inn London Sutton, responded to this review

Dear Katrina C, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind Regard Sharad Rekhi Operations Manager More 

Weymouth, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago via mobile

The hotel is what you would expect from a city/urban Holiday Inn. Nothing special and reasonable quality, the restaurant,however, was a complete and expensive let down. The food was poorly presented and the room had little atmosphere. I ordered salt and pepper squid as a starter and this came as a small bowl of salad with 6 small squid rings... More 

Helpful?
Thank Graham D
Sharad R, Manager at Holiday Inn London Sutton, responded to this review

Dear Graham, Thank you very much for your feedback, it was a pleasure to meet you in regards with your feedback before your check out. I will for sure take your feedback on board and embed the necessary training with the food & beverage team. I would look forward upon welcoming you back in the near future. Kind Regards Sharad... More 

London, United Kingdom
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 30 October 2016 via mobile

Having been a regular visitor of this hotel for the last 6 years I was shocked in the change of service I experienced here this weekend. It appears many of the people who made the hotel great have been made redundant. I was pleased to see Denise was still on reception and her service was brilliant. The same cannot be... More 

Helpful?
Thank DIablo2705
Sharad R, Manager at Holiday Inn London Sutton, responded to this review

Dear Dlablo2705, Thank You very much for your feedback, I am very pleased to hear that you had encountered great customer service via some of our team members. I do apologies on the situations where you were given the wrong change at the bar and the service you experienced via some of the new breakfast team members for which I... More 

Paris, France
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 October 2016 via mobile

Difficult to find a clean place to push the doors open. The brass plates need to be kept clean- question of hygiene. And worse, the "halo of shame": built up filth" on the wood. Doesn't management care about the Holiday Inn image? Glasses and mugs are cleaned in the bathroom, not replaced with fresh ones from the cart. I was... More 

Helpful?
Thank Fred-and-Nancy_G
Sharad R, Manager at Holiday Inn London Sutton, responded to this review

Dear Fred-and-Nancy_G, Thank You very much for your feedback, I will for sure look into your feedback in regards with cleanliness within the hotel and communicate with the necessary department. I am very pleased to hear that the team was very helpful in regards to your needs. We wish to welcome you back in the near future. Kind Regards Sharad... More 

Level Contributor
200 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 25 October 2016 via mobile

Can't beat the proximity to easily walking to and from rail station and shops. Friendly staff. Firm bed; quiet room facing side street. Breakfast buffet is ok; experience with other meals not so good (some ok, but mostly bland or just unappetizing food; dining room is loud with just a few people, much less energetic children). Plenty of other restaurants... More 

Helpful?
Thank SeashoreIris2
Sharad R, Manager at Holiday Inn London Sutton, responded to this review

Dear Seashorelris2, Thank You very much for your feedback. I am pleased to hear that the hotel was located as per your convenience. I will sure address your feedback in regards with the meals to our kitchen team and make the necessary changes. Once again thank you very much for your response and would look forward upon welcoming you back... More 

London, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 October 2016

This hotel is only a few minutes walk from Sutton station and the main high street with shops, bars and restaurants. The hotel staff are very attentive and friendly. Rooms are standard holiday inn and have everything you need. Good pool with hot tub etc. Good breakfast.

Helpful?
Thank nmdunderdale
Sharad R, Manager at Holiday Inn London Sutton, responded to this review

Dear Nmdunderdale, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kindest Regards Sharad Rekhi Operations Manager More 

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn London-Sutton, a modern, full service hotel situated in the heart of Sutton town centre. Perfectly located for many famous Surrey & South London attractions and events Chessington World of Adventure, Wimbledon All England Tennis Club and Epsom Racecourse to name a few. The Holiday Inn, Sutton is easily accessible from Croydon to the east, Kingston to the west, Wimbledon to the north and from the M25 to the south. The hotel has 119 air conditioned bedrooms, including 4 suites, 2 DDA rooms as well 20 Executive rooms all which have en suite facilities, including high speed internet access (HSIA). Kids stay and eat free*. Our Hotel restaurant, lounge and bar offering tempting dishes from around the world including the famous Holiday Inn breakfast. Squiggles Lounge also offers wireless internet connections. The Holiday Inn Meetings Network Rooms and Orchard Suite are self contained on the first floor. A well known venue which comfortably seats 160 for a celebratory meal, or 200 for a corporate meeting. Spirit Health Club, located within the hotel, is open to members and residents. The gymnasium, indoor heated pool, spa, sauna & steam rooms are available to residents on a complimentary basis. *Terms and conditions apply. ... more   less 

Additional Information about Holiday Inn London Sutton

Address: Gibson Road, Sutton SM1 2RF, England
Region: United Kingdom > England > Greater London > Sutton
Price Range: $128 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London Sutton 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Holiday Inn London - Sutton Hotel Sutton
Sutton Holiday Inn
Holiday Inn London Sutton Surrey, UK
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London Sutton staff and other travellers.
11 questions
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Questions? Get answers from Holiday Inn London Sutton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room was large and quiet . I would stay here again.”
 of 5 bubbles 213katrinac, 2 Nov 2016 | Read review
“If you can afford it go for the executive”
 of 5 bubbles juliamanning2015, 12 Oct 2016 | Read review
“Our room in the front of the hotel was noisy unless you keep the window closed.”
 of 5 bubbles CatkinsCornwall, 22 Aug 2016 | Read review
“request a quiet room if wedding taking place”
 of 5 bubbles michaelcU7838KE, 27 Jun 2016 | Read review
“ask for fourth floor”
 of 5 bubbles 110bexb, 14 Jun 2016 | Read review
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