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Copthorne Hotel Merry Hill Dudley

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Copthorne Hotel Merry Hill Dudley
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955 Reviews from our TripAdvisor Community

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There are newer reviews for Copthorne Hotel Merry Hill Dudley
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Showing 951: English reviews
Edinburgh
Reviewed 3 weeks ago via mobile

I stayed here for 1 night & that was more than enough. The room has no air conditioning & the window was broken & didn't open. The room was very hot & could've done with fresh air. I asked reception if they could open my window as I was going out, they advised they have a list of rooms with...

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Helpful?
Thank pinkpink78
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review

Dear pinkpink78, Thank you for taking the time to share your feedback following your recent stay. I am sorry that the hotel did not meet your expectations on this occassion and please be assured that your feedback will be used to make improvements where we can. Kind regards, Steve Rycroft.

Dudley, United Kingdom
Reviewed 4 weeks ago via mobile

After a horrible experience at himley country hotel me and my friend arrived at Copthorne desperate for a relaxing peaceful break. We were greater immediately by clean reception area and the smiling face of a lovely man called Karl. We explained the awful experience we had and he immediately sorted us out with a room. Got into the room and...

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Helpful?
Thank threekidsandme
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review

Dear threekidsandme, Thank you for yur great 5 star review, we truly appreciate it. I am pleased to read you found the hotel to be lovely and clean and that your arrival experience was such a positive one. We look forward to welcoming you back in the near future. Kind regards, Steve Rycroft.

Windsor, United Kingdom
Reviewed 4 weeks ago via mobile

Fantastic service and location! From the moment of booking with a truly wonderful lady called Phyllis our stay here has been excellent! Phyllis was professional, incredibly helpful and accommodating and I later found out she was a manager which is no surprise although all the reception team really have been absolutely fantastic too! Sharan, Karl, kellie and team! Room service...

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Helpful?
Thank Sunita S
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review

Dear Sunita S, I was delighted to log in this morning and to read your review of our hotel. I am incredibly proud of my team for delivering such a wonderful experience and your kind sentiments will be published in our staff area so that everyone can know how they made your experience a special one. I will ensure also...

Reviewed 16 March 2017

Selected this hotel out of a good few in this area & made an excellent choice, it is in a good area only a minute or two from the merry hill shopping centre & has lovely walks around the corner along the canal .Stayed for a weekend with breakfast included ,friendly staff all round , no complaints & will return...

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Helpful?
Thank 5785steve
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review

Dear 5785steve, A wonderful 5 star review, thank you so much. We look forward to welcoming you back the hotel very soon. Best regards, Steve Rycroft.

Reviewed 16 March 2017 via mobile

Have just treated myself to an 'Indulge' Spa Day at Le Club and Image Spa at The Copthorne Hotel, Merry Hill, Brierley Hill, West Midlands, and I have to say for the money it was excellent. Full use of the pool, jacuzzi, sauna, steam room, (although this wasn't working) and the gym all day, two hours of treatments and £15...

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Helpful?
Thank Janet G
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review

Dear Janet G, Wow! Thanks for your great 5 star review! I am delighted that you had such an enjoyable spa day followed by an enjoyable lunch. We look forward to your next visit with us. Best wishes, Steve Rycroft.

London, United Kingdom
Reviewed 13 March 2017

I had to visit Dudley and decided to stay at the Copthorne. I have stayed at a 'Copthorne Hotel' before although not this one. Car park facilities was great with plenty of room and was able to park close to reception. Reception was good with a warm welcome and a little wait. My room was a reasonable size, warm with...

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Helpful?
1Thank robsS6782LF
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review

Dear robsS6782LF, Thanks for your positive review following your recent visit. I am pleased to read that you found the arrival experience to be warm and friendly and that you enjoyed your room service meal. I will ensure the team are thanked for ensuring your stay with us was a positive experience. Kind regards, Steve Rycroft.

Nottingham, England, United Kingdom
Reviewed 12 March 2017

A modern, up to date building set next to waterside, a canal port and 5 minutes walk from Merryhill Shopping Centre. The room we had was spacious, well facilitated and one of the most comfortable beds we have slept in. The restaurant was god value and pleasantly priced suitably for a 4 start hotel. Breakfast included the usual and was...

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Helpful?
Thank AWN2013
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review

Dear AWN2013, Thank you for your positive review following your recent stay. It was pleasing to read that you found the bed to be one of the most comfortable you have slept in, after all, that is our primary service! I was also pleased to read you found the restaurant to be good value and enjoyed our ideal location for...

Reviewed 11 March 2017

Upon arriving at the hotel I was astonished at the overwhelming smell of cannabis at the entrance to the venue. This gave me and my parents bad first impressions which we found were later built upon by slow, unsatisfying and un-knowledgeable service within the restaurant which we were fooled into being '5 star quality' by previous trip advisor reviews. The...

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Helpful?
Thank Jessy w
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review

Dear Loughborough P, Thank you for your candid feedback following your recent visit. I am sorry that we did not meet your expectations on this occassion, and similar to the other review from your same party below, I am disappointed that my team were not made aware of the situation so they could have taken action. Your comments regarding the...

Kendal, United Kingdom
Reviewed 11 March 2017

We arrived to find no parking available and walking to the reception we were hit by the stench of cannabis being smoked near to the entrance.Having seen good reviews I was disappointed with the room.We decided to have a meal at the restaurant service was very slow and food quality was poor .We eventually left the restaurant without having desert...

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Helpful?
Thank w66dyone
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review

Dear w66dyone, Thank you for your feedback following your recent stay. I am truly sorry that you found the food quality and service in the restaurant not to your expectations. I have shared your feedback with my team so that they can address any training needs with their teams. It is disappointing that you did not inform my team of...

Exeter, United Kingdom
Reviewed 6 March 2017

I met up with my 3 sisters for a reunion here and couldn't have chosen a more ideal hotel. The staff were so friendly and helpful, the waiters extremely patient and accommodating, and the rooms were very comfortable (initially far too hot but we put the radiators down to a perfect temperature) and clean. We loved using the pool and...

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Helpful?
Thank MelissainExeter
GMMerryHill, General Manager at Copthorne Hotel Merry Hill Dudley, responded to this review

Dear MelissainExeter, Thank you for your great 5 star review! We are delighted that you enjoyed the facilities and the food, and found them to be exceptional value for money. Whilst we are in an urban area, I am delighted that you found a wealth of wonderful things to see and do, given that the beautiful Shropshire/Worcestershire/Staffordshire countryside is right...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Breakfast Available
Official Description (provided by the hotel)
Copthorne Hotel Birmingham Dudley. In the heart of the Black Country just 11 miles to the west of Birmingham, this fine modern hotel overlooks the picturesque Canal Marina and is just minutes away on foot from the prestigious Intu Merry Hill shopping complex. The hotel boasts 138 rooms & suites as well as impressive conference and banqueting facilities, catering for up to 600 delegates for meetings, weddings and conferences. Relax in our Le Club leisure centre whilst enjoying a beauty treatment or workout in the gym before taking a dip in the heated pool. Visitors can explore many various attractions, from Dudley Zoo, West Midlands Safari Park, Cadbury World and the Black Country Living Museum. Birmingham city centre is a short drive away with excellent shopping at the Bullring shopping mall, theatres and the Barclaycard Arena to watch all the major music artistes from around the world. With excellent access to the M5, M6 and M54 motorways and Birmingham International Airport, the Copthorne Hotel Birmingham Dudley looks forward to welcoming you as our guest. ... more   less 

Additional Information about Copthorne Hotel Merry Hill Dudley

Address: Level Street | The Waterfront, Breierley Hill DY5 1UR, England
Region: United Kingdom > England > West Midlands > Breierley Hill
Price Range: $91 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Merry Hill Dudley 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Copthorne Merry Hill Hotel Dudley
Dudley Copthorne Merry Hill
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel Merry Hill Dudley staff and other travellers.
8 questions
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Kingston-upon-Hull, United Kingdom
Dudley, United Kingdom
Watford, United Kingdom
5 months ago
Cumnock, United Kingdom
London, United Kingdom

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Questions? Get answers from Copthorne Hotel Merry Hill Dudley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Was on second floor which had a nice view especially seeing all the lights at night.”
Heathcliff63, 12 Apr 2017 | Read review
“The higher the better if a weekend & events are on”
927DavidS, 3 Apr 2017 | Read review
“Upgrading to connoisseur is well worth it.”
markd720, 6 Mar 2017 | Read review
“Go for a club room. Extra facilities, free breakfast, drinks and bar snacks”
thelmahanlon, 2 Mar 2017 | Read review
“Hotel is dated, but staff are good.”
DallyLeeds, 16 Feb 2017 | Read review
5 of 5