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Mercure Birmingham West Hotel

Birmingham Road (M5 Jct 1), West Bromwich, Sandwell B48 7AL England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (12)
Room & Suite (12)
Dining (7)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 20-11-16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-11-16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#4 of 8 hotels in West Bromwich
Travellers' Choice
In line with local government recommendations, we have closed the restaurant, bar, cafe and leisure facilities in our hotel. Where possible, we are providing room service or grab and go options for guests. Mercure Birmingham West is ideal for both business and leisure guests; providing 168 contemporary styled bedrooms with climate control & WiFi. Onsite restaurant and Lounge Bar and seventeen flexible meeting rooms accommodating up to 180 delegates.Ideally located at Junction 1 on the M5 giving easy access to the motorway links of the M5, M6, M40 & M42. Sandwell and Dudley Train Station is a 10 minute walk from the hotel giving direct access to New Street Station. Only 4 miles from Birmingham city centre, the Symphony Hall and International Conference Centre. 7 miles to Walsall and only 20 miles from Birmingham Airport and NEC. Ideally located for exploring: The Bullring Shopping Centre, Cadbury World, Black Country Museum, National Sealife Centre, West Midlands Safari Park, Dudley Zoo, Drayton Manor Theme Park, Alton Towers.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness / spa changing rooms
Bar / lounge
Bowling offsite
Taxi service
Business Centre with Internet Access
Conference facilities
Car park
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Wine / champagne
Banquet room
Meeting rooms
Steam room
Baggage storage
Non-smoking hotel
Shared lounge / TV area
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Coffee / tea maker
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
VIP room facilities
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
Languages Spoken
French, Japanese, Romanian, Slovak and 1 more
50Reviews5Q+A9Room tips
Traveller rating
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  • 4
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  • 10
Time of year
Traveller type
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Popular mentions
Lesley W wrote a review Sep. 2
Witham, United Kingdom13 contributions14 helpful votes
The hotel was lovely and clean , staff very good, swimming pool and facilities , food great the only downside was the bar in the evenings, so expensive never known prices so high, 10 pounds for a jack Daniels and coke! Lovely holiday otherwise, we was on a shearings holiday
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Take some board games or a pack of cards for the evenings
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saz2409 wrote a review Sep. 2
London, United Kingdom14 contributions7 helpful votes
Poor customer service No convenience Felt very unwelcome Pool hours are silly Could not access safe box apparently they can’t clean it that’s why The management mr tibo was the rudest unprofessional manager and a shame to the face of mecure hotel Immature and zero communication skills Literally got kicked out on check out day the worst stay ever
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021
Sleep Quality
philb92 wrote a review Aug. 2021
Meltham, United Kingdom277 contributions163 helpful votes
Originally booked an overnight stay at the Ibis in Oldbury but due to a boiler fault in that hotel we were informed at 1300 hours that we had been moved to the Mercure West. Having been given the post code for the hotel our sat nav directed us to the dual carriageway alongside the hotel with no means of access. Eventually we found the entrance and were checked in by a very friendly and efficient receptionist (Yvonne I think) who was most helpful. We were allocated room 360 which appeared to have been recently updated. The windows in the room were quite small which, together with the black lampshades made the room appear dark. The bed was very comfortable and the pillows were acceptable. The bathroom was a reasonable size with rain shower which had a good supply of hot water but seemed to be lacking in pressure. The air conditioning in the room did not work and although there was a small portable fan in the room it did no more than move the warm air around whilst making a lot of noise. It was impractical to open the window because of traffic noise. Although the room had been recently renovated there were a couple of items that should have been picked up; the shower controls had no trim strips fitted leaving the fixings exposed, the soap dish in the shower was not secured properly and the shaving mirror had the fixings in place but no mirror fitted. Good job we only stayed one night because there was only one coat hanger. Breakfast the following morning was good. We were greeted by Kelly who was very efficient and looked after us. Food selection was good and it was well cooked. This review may appear to be too negative but the items mentioned should have been picked up and repaired. We enjoyed our stay and the staff were very friendly and professional.
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Date of stay: August 2021
mark r wrote a review Aug. 2021
Bath, United Kingdom43 contributions13 helpful votes
checked in on saturday 21st august desk staff helpful and friendly but no mask wearing room was ok for our one night stay but no tv working emergency vehicle centre nearby so sirens going off all the time door outside our room was not soft closing so constant banging and even though we paid £139 for our stay we found out in the morning this does not include breakfast we was offered breakfast for a extra £13,50 eack which we declined and had ours at morrisons for a total of£ 12,50 for two
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Date of stay: August 2021
Sridhar U wrote a review Aug. 2021
London, United Kingdom35 contributions28 helpful votes
We decided to stay in this hotel for one night. We saw the reviews weren't great but we thought how much can go wrong in a day...how wrong was I... Well, as others stated, there is no phone in the room and the reception conveniently forgot to give us the whatsapp number even though we remember they did mention that they would give it when we first arrived. So sorry for not asking myself to give the whatsapp number??? But guess what, the whatsapp message comes back to reception again and they reply back. I don't understand this logic. The carpet is not cleaned and I can feel my feet are itchy. Since no slippers are provided, I have to wear my spare socks to avoid any infection to my feet. It is that dirty and feels unhygienic. The fabric single chair looks dirty and we didn't even dare to use it (it smells damp when you walk near it). The air con doesn't work. And when we contacted the whatsapp number, they said air con in our floor might not be working and out of two rooms we booked, they only offered to swap one room on a different floor. But we chose not to as we wanted both the rooms nearby on the same floor. But we got one free advice from the reception, "what is the problem? Just open the window for 5 minutes and it will bring the room temperature down". But the room is beside a road and it will no longer be quiet? Then they say, they are surprised that I hear any noise as they think these rooms are farthest from the road. Now how you perceive road noise is very subjective and depends on where you live everyday. Anyway, it was waste of time to talk about this and I left. The room was very stuffy due to no air con and as a result no air circulation. I wonder how the room was allocated when there is no air con working. The management needs to seriously think about this as many reviews highlight this here. One of the two rooms we booked had a joint door which connects to a different room and the connecting door was not sound proof, and our beloved neighbours came in at 12:30 AM midnight and decided to talk loudly, play TV and what not. We could hear them as if they were sitting beside us. To rub salt on the wound, these guests decided they would have a smoke and triggered an alarm at 1 AM midnight, so one night's sleep was gone out of the window. Next day, after returning from breakfast, I found one of the room keys were disabled, though we had 3 more hours left before checkout. We sent whatsapp message, and reception told us that we might have kept the keys near our smart phone or bank cards and after giving a lecture at reception they re-enabled them on system. After coming back, I found the keys were still disabled (this time I am 100 % sure I didn't mix them with smart phone / bank cards) so it is their system that is at fault and over zealous in disabling the keys at random times. This time, the staff comes to the door and lets us in with additional cards, so 10 minutes wasted in this process and even after paying we were left locked out. And that leaves us fearful and not venture out for next 3 hours :(. Overall a terrible experience I would like to forget...Lesson learnt. If the previous reviews are not good, read them and respect them even if the stay is very short...they do bite you back... I wouldn't mind spending double the price for a decent hotel with good reviews and at least which has a phone in the room and whose air con is working.
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Date of stay: August 2021
Sleep Quality
Room Tip: Ask for a room whose air con is working...the room gets stuffy without one.
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US$47 - US$80 (Based on Average Rates for a Standard Room)
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Park Inn by Radisson Birmingham West
United KingdomEnglandWest MidlandsSandwellWest Bromwich
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Frequently Asked Questions about Mercure Birmingham West Hotel
Which popular attractions are close to Mercure Birmingham West Hotel?
Nearby attractions include The Hawthorns (0.6 km), Sandwell Park Farm (1.2 km), and Holy Trinity Church (0.6 km).
What are some of the property amenities at Mercure Birmingham West Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Birmingham West Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Mercure Birmingham West Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Birmingham West Hotel?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Mercure Birmingham West Hotel?
Conveniently located restaurants include Turquoise Kitchen & Bar, The Vine, and Red Leaf World Buffet.
Are there opportunities to exercise at Mercure Birmingham West Hotel?
Yes, guests have access to locker rooms available in the fitness centre during their stay.
Is Mercure Birmingham West Hotel located near the city centre?
Yes, it is 0.9 km away from the centre of West Bromwich.
Are any cleaning services offered at Mercure Birmingham West Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Birmingham West Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Birmingham West Hotel?
The staff speaks multiple languages, including French, Japanese, Romanian, Slovak, and Slovenian.