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Jenolan Caves House

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4655 Jenolan Caves Road, Jenolan Caves, New South Wales 2790 Australia
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Traveller (535)
360
Panoramas (26)
Room & Suite (270)

About

Location
Cleanliness
Service
Value
Heritage listed Jenolan Caves House has been operating since 1896. Accommodation ranges self catering cottages and modern motel rooms to our Heritage listed guest house. Dine in one of Australia's last Grand Dining Rooms - Chisolms Restaurant or for something less formal try Jeremiah's Bar or our cafe/bistro. Tours of Australia's most spectacular caves operate daily. Tours range from a leisurely stroll to getting down and dirty with adventure caving. Please note that our amazing caves are closed temporarily due to COVID-19 restrictions. However we are currently welcoming guests to our hotel, restaurant, bar and cafe, where we have put a range of COVID-safe measures in place.
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Full view
Property amenities
Free parking
Bar / lounge
Game room
Hiking
Highchairs available
Conference facilities
Meeting rooms
BBQ facilities
Coffee shop
Restaurant
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Vending machine
Walking tours
Baggage storage
Gift shop
Non-smoking hotel
Picnic area
Shared bathroom
Shared lounge / TV area
24-hour check-in
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Room features
Kitchenette
Electric blanket
Walk-in shower
Room types
Landmark view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English

Location

Full view
51Somewhat walkable
Grade: 51 out of 100
3Restaurantswithin 10 km
3Attractionswithin 10 km
1782Reviews3Q+A100Room tips
Traveller rating
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Popular mentions
gayle p wrote a review Mar. 2021
Sydney, Australia33 contributions48 helpful votes
We stayed at the Lodge behind Caves House, the room was large, the decor is tired, it had a king size bed and two singles which were very comfortable. The problem is that is only had two chairs. It has a small kitchenette, my friend who are short could not reach the kettle on the top self or the mugs on the bottom self, so lucky I am 178. I would I like to see a small table and three chairs even fold away. We had our evening meal in the dining room in Caves House, it was excellent perfectly cooked and presented. The restaurant is tried and needs refreshing. We had High Tea the next next day, which was presented beautifully, the the scone I am sure we gluten-free, not a good taste and they crumbled. We did not order gluten-free. The staff were excellent. For the price the accomodation was good. Would have dinner there again, but not high tea.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: March 2021
1 Helpful vote
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Ross G wrote a review Mar. 2021
20 contributions6 helpful votes
We stayed in the Mountain Lodge after walking the 6 Foot Track in a day. The comfortable bed was appreciated after 10 hours of walking. Microwave and small kitchen to self cater. We dined at Chisholms Restaurant as a treat, excellent locally sourced food and wine.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: March 2021
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FrequentFlier619083 wrote a review Mar. 2021
9 contributions1 helpful vote
Great historic place to stay, certainly not cheap and the food in the cafe was overpriced and not that good. Breakfast was ordinary and took a long time to get. Dinner in the restaurant was nice. The caves are what it is all about and they are spectacular .
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: March 2021
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Response from Hotel Manager, Other at Jenolan Caves House
Responded Mar. 25, 2021
Dear FrequentFlier619083, Thank you for taking the time to review us! We apologise if you felt we have got our cafe pricing wrong. All our pricings are to cover our costs and reuse the monies to improve Jenolan Caves, accommodation and tourist precinct. Being a remote location, we pay a premium on good quality fresh ingredients and make sure that we support local businesses. We will work hard to improve our breakfast offerings and ensure we deliver a great experience to all visitors. Our Caves are really amazing and we hope to showcase them to all with affordable pricing, comfort and safety. Sincerely, Jenolan Caves Team.
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justcruizen wrote a review Mar. 2021
Sydney, Australia205 contributions220 helpful votes
I am amazed this place can still function, well barely. We stayed 1 night. If I had my time again I would have booked an extra night in Katoomba and driven here and back in 1 day. The building is really run down. I would have thought that like many other hotels the Covid closure would give then time for a tidy up. The windows have not been cleaned in years, I'd say 5 or more. The carpets are thread bare, the ceilings in the dining room are flaking paint. You had to pre book dinner and pay a booking fee!! ( never in my life have I ever). They knew exactly how many were dining and the times, yet they had 1 staff to run the entire restaurant and bar area. There was 1 table of ten an about 10 couples dining. The poor guy was so stressed and didn't know who was next. It took an hour before others gave him a hand. He did a fantastic job but management should be fired. The food quality was very basic. the rooms had no heating and it was to get down to 6 deg that night. Cave tours are fantastic.
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Date of stay: March 2021
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1 Helpful vote
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Response from Hotel Manager, Other at Jenolan Caves House
Responded Mar. 8, 2021
Dear justcruizen, Greetings from Jenolan Caves! Thank you for taking the time to share your feedback with us. We are partially in agreeance with your comment tagline, as we really wish to all patrons to stay in Blue mountains, Oberon, other nearby regional areas and definitely at Jenolan. With ravaging bushfires, floods and the pandemic, Jenolan was closed for better part of late 2019 to end of 2020. The work and money invested to bring back the site to function has actually amazed most of us. From re-laying water distribution to setting up severs, from setting up electricity network to have our basic internet network back. The floods had damaged almost all precinct and the guides offices, visitor shop and ticketing office are buildings that are still waiting to be functional. We have received a $19.5 million grant from the NSW govt. to fix dated hardware in the precinct and upgrade it to modern standards. The first part of the upgrade project was completed during the Pandemic closures when 6900 cubic meters of debris was removed to clear out Blue lake. This was given priority to ensure no damages to 600 old Platypus boroughs and the native platypus that live around Jenolan. We are also working on the upgrade to the 120+ year old Jenolan Caves House, which will include, a complete electrical high current upgrade (to accommodate Air Conditioning, Ventilation and new equipment loads), a refurb to all furnishing, carpets, furniture, room amenities, restaurant and bar redesign. We will also add relevant Fire safety standards and other building code defined upgrades to this heritage structure. With cleaning, because we are in the middle of a valley surrounded by parks land and in a delicate Karst environment, we do not use any harmful chemicals, insecticides etc. within the precinct. This increases spider and other insect activity. We personally are looking into getting some sort of leniency in this aspect but without success thus far. Post the rains, this summer has had never-seen -before rise in spiders and other insect activity. We have just received a $200,000 quote to clean the building façade, which is for a business shut for one year plus, seems like a tall ask. We are working to get work done in this aspect to ensure, the façade is maintained in its pristine best. The place is in desperate need of paint, change of soft furnishings and even modern amenities like WIFI, telephones etc. As we respond to you, we will continue to work on improving the facility. We will also ensure the place improves with the flora/ fauna around. We are in the process of filling up multiple hospitality positions, which would definitely improve guest experience and ease service delivery for all our patrons. Kind regards, Jenolan Team.
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kathe612021 wrote a review Feb. 2021
Sydney, Australia1 contribution
Our trip was amazing. We ended our 3 week camper van trip with Luxury at the caves for 2 nights.Caves House was so special, so comfortable and friendly. The staff were great and the new friends we made added to the experience. Seeing the caves was the most magical of all. We will bring our grand daughters back to enjoy the unforgettable experience. Thank you Caves House and the fantastic guides.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: February 2021
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Response from Hotel Manager, Other at Jenolan Caves House
Responded Mar. 8, 2021
Dear Kathe612021, Greetings from Jenolan Caves! Thank you for taking the time to share your feedback with us. Your positive words are a tonic to the team. With several staff shortages across the whole region in hospitality, Jenolan is working through its challenges and we are really glad to learn of your magical stay. Hope to see your family for a wonderful holiday again. Kind regards, Jenolan Team
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PRICE RANGE
US$49 - US$102 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jenolan caves house hotel jenolan caves, jenolan caves hotel
LOCATION
AustraliaNew South WalesJenolan Caves
NUMBER OF ROOMS
95
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Frequently Asked Questions about Jenolan Caves House
Which popular attractions are close to Jenolan Caves House?
Nearby attractions include Jenolan Caves (0.05 km), Blue Lake (0.3 km), and Concert in the Caves (0.05 km).
What are some of the property amenities at Jenolan Caves House?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and free parking.
Which room amenities are available at Jenolan Caves House?
Top room amenities include a kitchenette, a view of a nearby landmark, and a walk-in shower.
What food & drink options are available at Jenolan Caves House?
Guests can enjoy an on-site restaurant, a lounge, and barbeque facilities during their stay.
Is parking available at Jenolan Caves House?
Yes, free parking is available to guests.
What are some restaurants close to Jenolan Caves House?
Conveniently located restaurants include Chisolm's Restaurant, Jeremiah's Bar, and Jenolan Caves Cafe.
Does Jenolan Caves House offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Does Jenolan Caves House have any great views?
Yes, guests often enjoy the mountain view available here.
Is Jenolan Caves House accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.