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The service is nothing special - had to ask where do we order? where is cutlery? sauce? etc We went for dinner as a family of five. Kids meals were okay. The roast was huge and absolutely yummy. Hubby had the chicken parmy and it...More
Response from Goodstone2015, Guest Relations Manager at The Neptune Grand HotelResponded 16 March 2017
Thank you for the review - very glad the meal was good but not happy to hear that you weren't looked after. We will make sure your comments are actioned. We appreciate the feedback.
My husband my self had lunch here on the 23rd September 2016 when we walked in it looked ok so i ordered a Steak chips and salad for Hubby and i had the Roast of the day well i have never tasted any thin so...More
Tried out new menu tonight - fixed price $8 Entree $15 Main $5 Dessert.
How cheap is that! Price certainly did not reflect quality or size of meals.
We had entree (Stuffed Mushrooms & Prawn Cocktail) Main (Scotch Fillet & Chicken Parmy) Dessert (Sticky Date...More
Thank Wendy E
Response from Goodstone2015, Guest Relations Manager at The Neptune Grand HotelResponded 4 August 2016
Thank You so much for the review. Always great to get feedback on changes we make and even better to hear we are getting the result we wanted. So pleased to hear everything was good for you. Thanks again!
Ordered the "Crumbed Scallops" had a table with a ocean view! Delicious scallops with homemade old fashioned salads & crisp hot chips & homemade mayo! Reasonable priced & so yummy ,service a little bit slow but then again the place was full,staff very friendly ,very...More
Response from Goodstone2015, Guest Relations Manager at The Neptune Grand HotelResponded 31 July 2016
So good to hear - thank you for reviewing. We have recently changed our menu over so very nice to hear the changes are being well received. Thank you again for your comments!
Oh dear, what a dreadful experience for my family. Should have known better to order after waiting forever for the wait staff to acknowledge us between their gossiping. Ordered drinks, glasses filthy as was jug of soft drink. Saw other dirty jugs not washed but...More
US$21 - US$22 (Based on Average Rates for a Standard Room)
Non-Smoking Rooms ,
Number of rooms
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