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Mansion Hotel & Spa at Werribee Park

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Mansion Hotel & Spa at Werribee Park
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1,617 Reviews from our TripAdvisor Community

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Showing 1,613: English reviews
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW via mobile

This is our 3rd stay at the mansion and we love it! Service is wonderful and it's a beautiful quite place to stay. We highly recommend having dinner at Joseph's restaurant, followed by a walk around the grounds. We look forward to our next visit!

Helpful?
1 Thank dcengberg
Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

Daughter and son in law went for a nights stay as a 30th birthday gift from mum - room was nothing special and dirty. Old dirty sock behind TV and stain on coffee table - management was informed - sent a cleaner in!! I rang them to say I was disappointed and dealt with a rude lady who reassured me... More 

Helpful?
1 Thank Georgia3018
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

My partner and I stayed in a junior suite with a romance package and had a really great time the service was excellent, food was yummo the Mansion and gardens were beautiful and I asked my partner to marry me in the spectacular Victorian Rose Garden. We were even given a free bottle of wine along with what was already... More 

Helpful?
Thank Kelvin H
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Kelvin H, Thank you very much for your lovely feedback on Tripadvisor. The Romance Package is always very popular ! We know it will not be long before you come back again. Warm regards, Cedric Lootvoet Guest Relations Manager More 

Ebenezer
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

I have stayed at this hotel several times a few years ago and always LOVED it. This was my first visit back in about 7 years. First of all the staff are lovely! Friendly, helpful and professional. However, there just aren't enough of them. We stayed on a very busy weekend, 2 weddings and a sell out event at the... More 

Helpful?
1 Thank Sally-Ann B
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear sallyanb2015, Thank you very much for your constructive comments on Tripadvisor following your last stay with us at the Mansion Hotel and Spa at Werribee Park. The team and myself were delighted having you back ! Your comments have immediately been communicated to our concerned departments for immediate improvement. We are all looking forward to welcoming you back again... More 

Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

I felt like European royalty, even with two small children in tow. Stunning buildings and grounds. Loved the hotel in general and the room was just the right size. Proximity to the zoo made for a memorable, indulgent family holiday. Will definitely return.

Review collected in partnership with this hotel

Helpful?
1 Thank Karolina C
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Karolina C, Thank you very much for taking the time to express your positive feedback on TripAdvisor following your recent stay at the superb Mansion Hotel and Spa at Werribee Park. Our venue is just the perfect venue for an indulgent family holiday ! Warm regards, Cedric Lootvoet Guest Relations Manager More 

Melbourne, Australia
Level Contributor
105 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 days ago NEW

Stayed the night after attending a rock concert - One Electric Day in the grounds. We arrived early for the concert and they made every effort to check us in early so we could go and enjoy the concert. The front office staff were very helpful. Our room was clean, very comfortable bed and no complaints whatsoever. We will definitely... More 

Review collected in partnership with this hotel

Helpful?
Thank steve b
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear steve b, Thank you very much for taking the time to express your positive feedback on TripAdvisor. The One Electric Day is such a beautiful event which is becoming more and more popular each year ! The staff at the superb Mansion Hotel and Spa at Werribee Park is all looking forward to welcoming you back soon ! Warm... More 

Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

We booked the Mansion to stay for two nights, for the Electric day concert many many months ago, paying a huge amount of money for nothing!! The bar staff and bar area was in turmoil, of dirty dishes and glasses piled a mile high, creating a very untidy appearance of what was supposed to be a 5 star hotel. Please... More 

Helpful?
1 Thank psdist
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear psdist, Thank you very much for your constructive comments on Tripadvisor. We are all very sorry to read that you were disappointed with your stay. Like I told you on check out your feedback has immediately been communicated to our Restaurant Team. Please do not hesitate to contact me directly if you have any further comments. Kind regards, Cedric... More 

1 review
Reviewed 6 days ago NEW via mobile

My husband and I stayed the weekend here at the Werribee mansion hotel for our 1 year wedding anniversary. Everything was perfect the staff the hospitality. Very relaxing and romantic. A special thank to Cedric the manager at front desk he has always made our visits very welcoming. I recommend everyone to stay at the mansion as it is peaceful... More 

Helpful?
Thank Cherie T
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Cherie T, Thank you very much for your terrific review on Tripadvisor. Once again : a very Happy Anniversary to both of you ! The team and myself were so happy to see you again ! We are all looking forward to your next stay with the extended family... Warm regards, Cedric Lootvoet Guest Relations Manager More 

Greater Melbourne, Australia
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW

Tucked away from the Melbourne City bustle, taking up a section of the superb historical family mansion/later a seminary for Catholic priests lies the welcoming Mansion Hotel & Spa. The staff are friendly, attentive and a little touch cheeky. The rooms are modern, comfortable with super king size feather beds. Give yourselves ample time to enjoy a tour of the... More 

Review collected in partnership with this hotel

Helpful?
Thank Peter V
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Peter V, Thank you very much for your kind words on Tripadvisor. The magnificent Mansion Hotel & Spa at Werribee Park is the perfect place to escape the Melbourne city bustle ! We know it will not be long before you come back again. Warm regards, Cedric Lootvoet Guest Relations Manager More 

Melbourne, Australia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago NEW

After a wonderful day at Safari Zoo and Shadowfax Winery we only had to drive a few kilometers to the Mansion Hotel. I can see why this gorgeous hotel is so popular as walking into their beautiful foyer we felt at home. After checking in we enjoyed walking the grounds and exploring the fabulous garden here. We enjoyed a couple... More 

Review collected in partnership with this hotel

Helpful?
Thank Selma V
Cedric L, Guest Relations Manager at Mansion Hotel & Spa at Werribee Park, responded to this review

Dear Selma V, Thank you very much for your lovely feedback on Tripadvisor following your last visit at the superb Mansion Hotel & Spa at Werribee Park. We are all delighted to hear that you both enjoyed a perfect getaway. Warm regards, Cedric Lootvoet Guest Relations Manager More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only 30 minutes from Melbourne's CBD, the Mansion Hotel & Spa at Werribee Park is one of Victoria's most popular destinations, and there are many reasons why. Dating back to the 1870s, the illustrious Italianate mansion, with 10 acres of spectacular manicured gardens and historic seminary, are all perfectly tied together by the hotel & spa; there is beauty in every detail. Heavenly surrounds can only be completed by the best accommodation. Luxury awaits in all 91 rooms at the Mansion Hotel - plush linen, picturesque views and attentive service are just the first things you will notice upon your arrival. Three room options are available; all rooms are fitted with flat screen televisions, movies on demand, complimentary broadband Internet and minibar. Your journey begins when you roll through the wrought iron gates; with so much on offer, the Mansion Hotel & Spa is a destination, not just a place to stay. ... more   less 

Additional Information about Mansion Hotel & Spa at Werribee Park

Address: K Road, Werribee, Victoria 3030, Australia (Formerly Sofitel Werribee Park Mansion Hotel & Spa)
Region: Australia > Victoria > Greater Melbourne > Werribee
Price Range: $207 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mansion Hotel & Spa at Werribee Park 5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Mansion Hotel And Spa At Werribee Park
Sofitel Werribee Park Mansion Hotel
Werribee Sofitel
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Questions & Answers

Here's what travellers have asked, with answers from Mansion Hotel & Spa at Werribee Park staff and other travellers.
4 questions
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Questions? Get answers from Mansion Hotel & Spa at Werribee Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“324 Very comfortable ”
 of 5 bubbles Jeanne-MarieV, 26 Nov 2016 | Read review
“Choose a Superior room rather than a tiny Heritage room”
 of 5 bubbles sharronc332, 24 Nov 2016 | Read review
“Junior suites with a balcony are the best room choice.”
 of 5 bubbles sstanton0203, 20 Nov 2016 | Read review
“We stayed in a 'junior' room in 211 which was east facing - very quiet and full moon rising over the clocktower. Pretty outlook.”
 of 5 bubbles pauldJ8147DL, 19 Nov 2016 | Read review
“Opt for a first floor room if you would like to get a better view in the mornings.”
 of 5 bubbles Ourpostman, 27 Oct 2016 | Read review
5 of 5
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