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Great Hotel! All the staff was so friendly and kind! Everything was very clean. We had family in town and stayed for four days while going out in Cleveland, and everyone had a great time! The kids loved the pool. The employees went above and...More
Stayed here this past weekend for a soccer tournament at Cleveland State. Location was great being right off the freeway and several restaurants and stores within a few miles. Hotel itself was very neat and clean and staff were friendly and helpful. Love the balconies...More
Not what I'm used to experiencing while staying at a Marriott. Front desk and Mngr were great to work with but VERY rude service at the Bistro (inhouse kitchen) $6.00+ oatmeal ordered came out as cold as a bowl of "reg" cereal and when asked...More
Response from Operations M, Manager at Courtyard Cleveland Independence
Thank you for taking the time to share your recent experience at the Courtyard Cleveland Independence with us.
As a valued Marriott Rewards Member, I was disappointed to hear about your experience in our Bistro. With aspiration to always exceed guest expectations, we...More
The room was an amazing size for the price. It was very clean and the staff was very nice. I was disappointed that breakfast was not included in the price but the French toast was great!
Disappointed in the pool - the temperature was freezing...More
Response from General M, General Manager at Courtyard Cleveland Independence
Dear Nicole B,
Thank you taking the time to provide feedback in regards to your most recent stay with us. Your feedback is essential to our operation, I will most certainly share your comments with my team.
I apologize for the inconveniences you experienced with...More
The people at the Courtyard were very friendly and eager to make our stay as enjoyable as possible. Particularly Eli in the Bistro, who was wonderful. He greeted us each morning and was so very professional and courteous! He started each day with a very...More