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Crowne Plaza Hotel Cleveland South - Independence

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About
Location
Cleanliness
Service
Value
GreenLeaders Silver level
*Recognized by The Knot as a 2013 pick for Best of Weddings!*Welcome to the Crowne Plaza Cleveland South Independence. The only 4 Star full service property in Independence Ohio. Located on Rockside Road and I-77. The Crowne Plaza Cleveland South Independence is the perfect location for all your corporate and leisure events. We are 10 minutes from downtown Cleveland and in the heart of Independence Business District. The Crowne Plaza Cleveland South Independence is steps away from many corporate offices and office parks; including the Cleveland Clinic Independence Campus, IBM, Alcoa, Microsoft, and many more. For those wanting to get out and experience our great city of Cleveland, we are a short drive to the Great Lakes Science Center, Cleveland Browns Stadium, Progressive Stadium, Cleveland Cavaliers Quicken Loans Arena, Playhouse Square Theaters and the famous Rock and Roll Hall of Fame. You can find shopping in all directions. We are loaded with comforts and amenities, including 100% smoke free, complimentary airport shuttle and local shuttle, valet parking for registered guest, and fine dining experiences in Aura Bistro and Lounge. We have over 10,000 square feet of flexible meeting space along with 178 guest rooms. Our unique indoor pool is sure to please all.
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Property amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Free High Speed Internet (WiFi)
Wheelchair Access
Shuttle Bus Service
Bar/Lounge
Airport Transportation
Public Wifi
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Heated pool
Indoor pool
Room Service
Dry Cleaning
Hot Tub
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Good to know
HOTEL STYLE
Charming
Quiet
HOTEL CLASS
Hotel links
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Special Offer:Annual Sale
Hotel deals
Location
Full view
36Car recommended
Grade: 36 out of 100
45Restaurantswithin 0.5 km
0Attractionswithin 0.5 km
Contact
5300 Rockside Rd, Independence, OH 44131-2118
Getting there
Burke Lakefront Airport14 km
Hopkins Intl Airport17 km
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Reviews & more
58Reviews
85Photos
11Q+A
7Room tips
Traveller rating
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  • 15
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  • English
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Angela at the front desk at check in was very professional. Room was very nice and I had plenty of nice white towels and washcloths. The toilet flushed slowly and it seemed that the water pressure was low.
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First night was great. Later found several items left under the beds. 2nd night miserable and showed that this hotel needs overhaul with event planning. Call ahead to see what events you'll contend with as most ppl behave. Not this crowd. Several prevention measures for event
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Response from IHGService, Guest Relations Manager at Crowne Plaza Hotel Cleveland South - Independence
Responded 6 days ago
Hi Sandra D, Thank you for your stay and for taking the time to share your comments. I'm pleased to read that you had a satisfying breakfast experience with us. I am sorry to read your dismay with our events and crowd handling process. I can only imagine the distress this has caused you. I have shared this with the management team to review our service and procedures. We appreciate you as our guest and hope you choose to stay with us again, so we can show you our true level of service. See you soon, Christian C. Case Manager IHGService
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My room was wonderful. Nice view to downtown from my window. Room was clean. The staff helped me to go to my room with my luggage. Nice dinner at the restaurant. Christine was awesome serving us. Check in and out was very quick. I had no problems at all. I will stay again and aga
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Our stay here was great. The room is very clean, the food at their restaurant was delicious. They have huge pool and nice fitness center. We enjoyed out stay that. Thank you everyone. Very helpful staff at the front desk.
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Came to Cleveland from three hours away to a dr appointment at the Cleveland clinic. Wanted to stay over night so we could site see. Found this hotel and from the pictures it looked really nice. Booked it online for the price of 96 dollars. Get there and found out they put a hold
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Response from IHGService, Guest Relations Manager at Crowne Plaza Hotel Cleveland South - Independence
Responded 3 weeks ago
Hello Kelsey C, How was your check-up? I hope it's nothing serious. Thank you for leaving us your review and for making us a part of your visit here in the Cleveland - Independence area. We are grateful that you chose the Crowne Plaza. As always, we wanted nothing more but to ensure your experience turn as positive as possible. On this visit, I'm sorry that what you had was far different because of the issues with the billing, the room and your perception of our staff. I'm sorry that this stay didn't go as planned, Kelsey C. Don't worry, I took the necessary steps to ensure our management gets to read your post and be discussed amongst all concerned staff. We are always on the lookout for ways to make your experience memorable. Reviews such as this goes a long way in identifying areas where we can improve. I also dropped a message via your inbox to further talk about your review. We may not have gotten off the right foot but I'm positive to make it better for your next stay. Thank you for taking the time to let us know about your stay with us. Best regards, Frank A. Case Manager IHGService
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Photo provided by managementCrowne Plaza Hotel Cleveland South - Independence
Guest room
Photo provided by managementCrowne Plaza Hotel Cleveland South - Independence
Guest room
Photo provided by managementCrowne Plaza Hotel Cleveland South - Independence
Guest room
Photo provided by managementCrowne Plaza Hotel Cleveland South - Independence
Guest room amenity
Photo provided by managementCrowne Plaza Hotel Cleveland South - Independence
Meeting room
Previous
What are the hours for the airport shuttle?
It is twelve miles to CLE and according to the website their local shuttle does not go to the airport.
0 votes
Do all rooms have a safe?
We do not have in room safes but we do have safety deposit boxes available at the front desk.
0 votes
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Free Breakfast
Sorry but our hotel do not include breakfast. Thanks
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Hi, what is the minimum check-in age for this hotel?
21
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Does your shuttle go to 1390 w 9 th st the Mallorca sat evening leaving at 4:30 returning around 8?
Sorry but our shuttle is only for the airport and a 4 mile radius around the hotel. We can assist you with a taxi just inquire at the front desk. Thanks
0 votes
Previous
"Rooms in the center is best. Away from the elevator and back door steps and entrance."
"First floor is very loud. Walls are thick so you don't hear loud guests next door just from the doors and halls."
"5th floor has lounge during weekdays."
"Fifth Floor Lounge"
"Ask for a floor where there are no conventioneers. People stood out in the hallways talking loudly. Rude"
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PRICE RANGE
US$88 - US$138 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOhioIndependence
NUMBER OF ROOMS
178
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