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Residence Inn Cleveland Independence

Overview
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5101 W Creek Rd, Independence, OH 44131-2100 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star accommodation
Additional information
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About
Description
Residence Inn by Marriott Cleveland - Independence, completed guest suite, lobby, business center, dining area and meeting rooms renovations May 2009. Come see our new look, we know you'll love it! Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Air Conditioning
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Romantic
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
118
Price range
US$114 - US$186 (Based on Average Rates for a Standard Room)
Also Known As
Residence Inn Cleveland Independence Hotel Independence
,
Residence Inn Independence
,
Independence Residence Inn
,
Residence Inn Cleveland Independence Ohio
Location
United States > Ohio > Independence
Nearby
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Reviews & more
111Reviews
47Photos
6Q+A
21Room tips
Traveller rating
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Show reviews that mention
Cost effective and friendly staff, but needs updated. I should’ve done better research as the lovely lobby photos convinced me to book here only to arrive and realize it is more motel style as you drive to your building/room. As a solo female traveler I prefer to be in a single b
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Response from Colleen D, General Manager at Residence Inn Cleveland Independence
Responded yesterday
Thank you for staying with us. We do have a unique apartment style layout with outside entrances which a lot of our Guests like as you feel more at Home than in a Hotel but I certainly understand your concerns with wanting to be in a single building with close access to all of the amenities. Should you return to the area we would love the opportunity to have you back as our Guest as we do have a limited amount of rooms in our main building and we may be able to secure one if you call ahead. Thank you again for your Business.
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My husband and I stayed at the Residence Inn in Independence for a short weekend getaway. We booked the king fireplace suite. Having stayed in other Residence Inn and Mariott properties before, we have certain expectations that weren't met on this trip. First, though, I would lik
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Response from Colleen D, General Manager at Residence Inn Cleveland Independence
Responded 2 weeks ago
Thank you for taking the time to share your feedback regarding your weekend getaway in Independence. I am happy to hear that our Team took such incredible care of you throughout your visit in the area. In regards to the cleanliness comment I certainly understand your concerns and will review this with my Team as being a Pet Friendly Hotel we do our best when we know a guest brings a pet to keep them in a designated area so that our guests that may have allergies are not impacted and most importantly that it is serviced as a Pet room. Obviously in this case some was missed and it will be addressed. In regards to the concerns with another guest in your building we have a zero tolerance for parties as well as smoking in any of our suites so I am so sorry that you were impacted by this. I would greatly appreciated the opportunity to speak with you further regarding your stay. So please reach out to me directly at your convenience. My direct line is 216-674-2000. We really do value our guests and look forward tot he opportunity of having you stay with us again should your travel return you to the area. Colleen Davis General Manager
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We stayed overnight for one night this past summer. Room was okay. Very dated. Took the kids to the pool but had to leave because a group of young people were making out and using foul language. Was disappointed when we found out we could have stayed closer to downtown for about
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Response from Colleen D, General Manager at Residence Inn Cleveland Independence
Responded Nov. 7, 2018
Thank you Pat for your feedback in regards to your stay this past Summer. I wish we would have had the opportunity to talk with you prior to you having to leave the Pool with your family and to address these concerns. We are definitely the closest suburb to Downtown and many of our Summer guests enjoy having the outdoor pool as most other properties especially in the Downtown area if they have a pool are indoor. We want all of our guests to be able to relax and enjoy all of the great amenities our Hotel has to offer so first and foremost I am so sorry that you had this happen. We would have been more than happy to address this situation immediately had we been made aware of it so that you and your family could have stayed and enjoyed our pool. We truly look forward to the opportunity of having you back as our guest should your travels return you to the area. Sincerely, Colleen D
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My husband, and I stayed at this Residence Inn by Marriott in Cleveland Independence Ohio a hidden diamond just for an overnight stay, and let me tell you we were not disappointed at all. Do you like Quality? along with Great, Customer Service then this is the place for you. Fami
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Response from Colleen D, General Manager at Residence Inn Cleveland Independence
Responded Oct. 31, 2018
Thank you Gloria for taking the time to share your incredible experience with our Hotel. We truly appreciate your business. My Team will really enjoy hearing how they impacted your special day. They take great pride in providing caliber service to each and every one of our guests as we want everyone to be able to relax and feel right at home while staying with us. I am blessed to have such an amazing group of people and I will be sure to share this in our Daily Huddle. We look forward to seeing you on your next trip to the area.
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Overall our stay at this hotel was very good. For the purpose of our stay we absolutely required two bedrooms, two bathrooms, a sofa bed and a full kitchen. This hotel was one of the few hotels that met these requirements at the time we were going. We booked their king two bed
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Response from Colleen D, Manager at Residence Inn Cleveland Independence
Responded Oct. 18, 2018
Thank you so much for such for taking the time to share such incredible feedback with us that we can relay back to our Team. They take great pride in ensuring all of our guests feel right at home. I am thrilled to hear you had such a great stay and we will look into all of this and see where we have an opportunity to make some changes if possible or atleast for consideration in future renovations. We certainly value all of your feedback and look forward to the opportunity of you coming back to our Hotel should your travel return you to the Independence area.
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Photo provided by managementResidence Inn Cleveland Independence
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Photo provided by managementResidence Inn Cleveland Independence
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Photo provided by managementResidence Inn Cleveland Independence
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Photo provided by managementResidence Inn Cleveland Independence
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Photo provided by managementResidence Inn Cleveland Independence
Suite
Previous
Does the hotel sell real wood for the fireplaces or those fire logs like Duraflame?
I'm amending my response from a few minutes ago - I just saw this online, a response from the property manager on another question. Apparently, you can purchase logs at the front desk for $6 plus tax. Sorry I didn't see this item earlier to share with you.
1 vote
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I have 2 questions 1st q. Is the 2 bedroom suite inside the property or i can park my car right out the room 2nd q. Does the 2 bedroom suite have a fireplace? (thought i saw one in the picture) I will be up for new years and wanted a fireplace in my room
Good Morning. The Two Bedroom Suite does have a fireplace and you can purchase logs at the desk for $6.00 plus tax. As far as the location and parking in front of your suite it all depends on how busy the hotel is. If the hotel is close to selling out it is possible you may not get a parking spot right in front of your suite.
0 votes
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is this review right? i mean roaches crawling and roach eggs on kitchen counter?why didn't management reply to this?i am about to book your hotel but then saw this review, please reply..thank you..ravneet dhillon, pennsylvania
Good Morning. It appears this review was from a couple years ago and although I am not sure why it was not responded to as I was not at the property during this time. I did talk with our Engineer who has been here for a very long time and they take any concern such as this very seriously and we had an exterminator out to check the room out since we saw no evidence on this and wanted to be sure and we were given clearance on this not being the case. Hope this helps answer your question. We look forward to the opportunity of having you as our guest.
1 vote
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Do you charge anything for incidentals and if so how much per night?
Yes we do authorize your card for incidentals and it generally is around $50 extra per night as it is system generated. Hope that helps answer your question but if you need any further clarification please feel free to call me directly at the hotel. Sincerely, Colleen D. General Manager
1 vote
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Does the suite have a separate living area. For the sofa and tv. How big is sofa?
Hi Doug Thank you for reaching out regarding our suite set up. Our king studio suites are set up similar to a studio apartment. Very spacious but it one very large room with King bed and living room area. The sofa bed is a full size bed and very comfortable.. as they are brand new. Our Two bedroom/ Two bath suites however have seperate bedrooms both with a king bed and their own seperate bathroom. The suite has a living room and kitchen in the middle of the suite as the common area. I hope this information helps and we hope to have you with us. Sigrid B.
0 votes
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12
"All rooms are quiet due to the hotels location. The hotel is only two stories high."
"2 Bedroom are great for family"
"As for a room close to the main building for access to food and pool area"
"If you have heavy luggage, ask to be on the ground floor - I don't think they have elevators."
"The rooms are setup in a duplex layout. It looks like that of multiple houses divided into apartments, with a separate entrance for each."
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