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Embassy Suites by Hilton Cleveland Rockside

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Traveller (130)
Room & Suite (68)
Dining (7)
Ratings and reviews
  • Excellent40%
  • Very good28%
  • Average15%
  • Poor11%
  • Terrible6%
Travellers talk about
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What's included
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
Located at the intersection of I-480 and I-77, with easy access to Cleveland area attractions. Our all-suite hotel is ideal for any kind of traveler.
Offers from Embassy Suites by Hilton Cleveland Rockside
Special Offer: Double Points, Every Stay
Hotel deals
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Location and contact
5800 Rockside Woods Blvd N, Independence, OH 44131-2346
Hotel website
13.1 km to Burke Lakefront Airport
74 restaurants are within a 2 km radius
View nearby attractions and restaurants
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Rooms
Jul. 29Jul. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,297)
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1,286 results
Traveller rating
486
370
197
146
87
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486
370
197
146
87
Show reviews that mention
All reviewshappy hourevening receptionmade to order breakfastthe managersomelette stationfree drinkstwo room suitecomplimentary breakfastbreakfast staffbusiness centerbusiness tripstaff was friendlyrock and roll hallatriumclevelandshuttleconference
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1 - 5 of 1,286 reviews
Reviewed 4 days ago

The front desk personnel is atrocious! The most inefficient, rude staff ever experienced. Trying to check in, 2 conventions booked at this location,3 front desk positions and not 1 employee in sight. As the line began to grow, 5 minutes later, someone finally emerged from...More

Thank travlers3
Hotel's Favourite
Reviewed May 7, 2018

We stayed here while in town for a Wedding. This hotel is one that the bride reserved a block of rooms at. The rate for wedding guests was very reasonable and was worth every penny. The staff was so friendly and helpful and there is...More

1  Thank Nancy C
Response from Allen F, Manager at Embassy Suites by Hilton Cleveland RocksideResponded May 8, 2018

Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not...More

Reviewed 4 days ago via mobile

Several of my co-workers have stayed before when they have traveled to the Cleveland area. This is the first time that I have had the opportunity to travel to Cleveland for work, and I am glad to have chosen this hotel. First off, very easy...More

Thank T W
Reviewed 6 days ago

It is a nice hotel, but it needs to be remodeled or updated with an outside pool and live entertainment/club bar area. There was not enough of an attraction for us to go back. We just did not want to hear the 4th of July...More

Review collected in partnership with Embassy Suites Hotels
Thank Marna H
Response from Allen F, Manager at Embassy Suites by Hilton Cleveland RocksideResponded 4 days ago

Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not...More

Reviewed 1 week ago

Had a great experience here, as I do with all Embassy Suites. Daughter was visiting a local college and we stayed here. Staff was very friendly and helpful when I asked for local places to eat. I like to eat at non chain restaurants when...More

Thank BUNDO
Response from Allen F, Manager at Embassy Suites by Hilton Cleveland RocksideResponded 4 days ago

Thank you for taking a moment to share your experience. I am happy to hear you found the overall experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not...More

View more reviews
About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Wheelchair Access
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$125 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Independence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$125 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Independence
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (130)
Room & Suite (68)
Dining (7)
Business Centre & Event Rooms (12)
Family and Play Areas (1)
Questions & Answers
Ask a question
Wendy4791
December 11, 2017|
AnswerShow all 7 answers
Response from Mikeslots | Reviewed this property |
think that they are all about the same as, since Sameh A said, the all of the rooms in the building front on the open center. Also, in the rooms we saw, the bedrooms were farthest from the door.building is
1
Vote
Geeman9
October 22, 2016|
AnswerShow all 6 answers
Response from 67lillyk | Reviewed this property |
I'm not sure who the one reviewer bad service. My colleague and I are on a long term assignment and have been staying here since May. The staff is great, breakfast and a complimentary 2 hour manager reception are very nice... More
0
Votes
Tara C
September 3, 2016|
AnswerShow all 8 answers
Response from lexy57 | Reviewed this property |
There is a Kmart, and many shops in the area, depending on your needs.
1
Vote
Room Tips
"All rooms seem fine but avoid the staff!"
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"We always ask for a room away from the elevators. It was very quiet"
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"A room in the 'teens ensures being on the other side of the atrium away from the sole elevator bank."
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"Choose a high room away from the elevators and light sleepers shouldn't use the couch bed."
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