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Embassy Suites by Hilton Cleveland Rockside

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954 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Cleveland Rockside
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Showing 947: English reviews
Fairfax County, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

A group of friends from all over the US met in Cleveland. We chose the Embassy Suites because of the two room suites - we had 11 adults and 9 1-year-olds. We were not disappointed. Those of us flying were so nervous about the hotel having Pack and Plays for the kiddos. The hotel assured us they did but we... More 

Helpful?
1 Thank SRC915
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for your comments about the great service! It was interesting as myself and the staff noticed how many babies we had in house that weekend! I'm glad we were able to be very accommodating. We hope you can make it back and make it a regular reunion! More 

Marietta, Ohio
1 review
Reviewed 1 week ago

This is a great place to stay. The staff was extra nice and they put up with three excited cheerleaders. They greeted us with smiles. I will definitely be going back to this hotel for another stay. So thank you all so much for a great experience!!!!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank cassiej276
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

We are very happy you had a great experience with us. Quality staff service is what we work on every day and we hope you can make it back to the Embassy Suites Independence soon! More 

new jersey
Level Contributor
68 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 week ago

$99 for two of us. Unlimited cocktails from 5:30 to 7:30. All you can eat breakfast. Indoor pool, hot tub. Great room, huge lobby with pool tables, lounge areas, etc. Downtown is 15 minutes down the road. What more can you want?

Helpful?
Thank menckenman
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

We appreciate you recognizing the value that the Embassy Suites Cleveland / Independence has to offer. It's a great alternative to staying downtown yet it has the convenience of being close by. Please visit is again soon! More 

Warren
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

This is a beautiful hotel. It was quiet at during the night. The evening reception is very nice with the complimentary drinks and variety of snacks. The morning breakfast is very good! Lots of great selections. Something for everyone. This is not a typical hotel breakfast. The only issue I had is lack of power plugs in the room to... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Susan B
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for your feedback and I have good news. We just completed our guestroom renovations with special consideration for outlets in the bedroom, desk area, and parlor. We hope you can make it back to see the changes. More 

Cleveland
1 review
Reviewed 2 weeks ago

All things considered the stay was good. I would recommend to others. The breakfast buffet is excellent. I only wish there were other flavored instant coffee or hot chocolate offered. The staff was decent, but sometimes a bit to casual acting around hotel guests.. There was a group of teenagers that took over the pool so families like mine with... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank C461OQdanielleg
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

We are glad you had a good stay and will be sharing your feedback with the staff. Its clear that we still have some areas we can improve and your comments are important to us. Thank you for your recommendation. More 

San Diego, California
Level Contributor
60 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 weeks ago via mobile

This hotel stay is resulting in another disappointing Hilton chain experience. The carpet in my room is stained, bathroom is dirty, and the furniture looks like it was just picked up from a rummage sale. The walls are paper thin, so you can easily hear the conversations people are having in the rooms next door. Oh, and the fitness center... More 

Helpful?
Thank Livesoutofasuitcase9
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for your feedback. We are reviewing these items carefully and are in the process of updating our guestrooms and exercise room in which all should be complete by mid January. We hope you will give us another opportunity to be your hotel of choice and see the changes we have made. More 

Naperville, Illinois
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 weeks ago

Located in a convenient area. The hotel staff and service they provide are great. Food services provided were much better than many of the hotel meetings I've attended. These are reason why I will continue to stay at the Embassy Suites in Independence OH. The

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank pamelat260
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Our staff thanks you! Our hotel is a favorite location for many meeting planners and business travelers. We take pride in the hotel and are very glad you have made it your hotel as well. More 

Independence, Ohio
1 review
Reviewed 2 weeks ago

Enjoyed our stay at this hotel for a wedding. Rooms were very clean, loved the positioning of all the rooms being on the outside edge. Only issue I noticed was the Internet provided would not work well if used in the bedroom.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank B3068KIsusanm
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for your kind review. The hotel guest room internet will be reviewed in the new year and we are expecting some updates soon. We hope our updated rooms and great service will make us your hotel of choice in the new year. More 

Pittsburgh, United States
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 weeks ago

What a great place! Fabulous deal, fabulous staff and just a great surrounding!!!!!! We only stayed here for one night for my husband's work, but I can't wait to go back again. A+++++++ and everything I expect from Embassy Suites! Tip to business travelers. Only 20 minutes away from Cleveland with no parking fees!

Helpful?
Thank Lisa R
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you so much! We have been getting great reviews from people who are here for events downtown and enjoy the value the hotel provides. We really appreciate you making the Embassy Suites Cleveland / Independence your overnight choice! More 

Wheeling, West Virginia
1 review
Reviewed 3 weeks ago

Good value for the money. Staff was pleasant and courteous. Complimentary Breakfast was very nice. Room was clean and spacious with a separate seating area and bedroom. Meeting rooms were spacious and quiet.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank C588CVjohnh
Rich S, General Manager at Embassy Suites by Hilton Cleveland Rockside, responded to this review

Thank you for your feedback. Our spacious rooms and meeting rooms do provide a great value for our guests. We hope the staff will be the reason you return! We look forward to seeing you again soon. More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Cleveland Rockside

Address: 5800 Rockside Woods Blvd N, Independence, OH 44131-2346
Region: United States > Ohio > Independence
Price Range: $137 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Cleveland Rockside 3.5*
Number of rooms: 271
Reservation Options:
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Also Known As:
Embassy Suites Cleveland Rockside
Embassy Suites Independence
Independence Embassy Suites
Embassy Suites By Hilton Cleveland Rockside Independence, Ohio
Hotel Style:
#3 Business Hotel in Independence
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Cleveland Rockside staff and other travellers.
9 questions
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Questions? Get answers from Embassy Suites by Hilton Cleveland Rockside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“AVOID but especially on WEEKENDS”
 of 5 bubbles RoadKing_HarleyGuy, 20 Oct 2016 | Read review
“I think all the rooms were the same. All facing the atrium.”
  • A sign to make you
 of 5 bubbles ninja650gurl, 12 Oct 2016 | Read review
“The front rooms face the undeveloped fields and forests, so it is pretty quiet. The back rooms are closer to the highway so may have noise.”
 of 5 bubbles manders2016, 10 Oct 2016 | Read review
“Digital check-in for HiltonHonors members allow you to pick your room. Very cool!”
 of 5 bubbles SimpleGirl430, 10 Oct 2016 | Read review
“Watch second floor rooms. Heavy duty air conditioners out windows, extremely noisy”
 of 5 bubbles Metrando, 6 Oct 2016 | Read review
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