This hotel is currently under renovation. Parking is limited. The hotel is trying to update, but does show its age. The walls/doors are paper thin as loud guests woke us at 2:30 am. For the price paid, its quite a disappointment. The only advantage is close proximity to restaurants and the wedding venue we were attending. The best part worth mention is breakfast and the wonderful ladies serving!
The elevator stopped working and they did not even try to fix it. The front desk person was very rude and had an attitude. The bed and rooms were clean and decent. I would not recommend booking your wedding book here like I did. My guests were not treated well.
Upfront disclosure: I've been a Hilton Honors member for ten years. Hampton Inn is one of our "go-to" Hilton properties when we travel. And I realize the hotel industry has to deal with many challenges to their normal services because of COVID-19. So it really pains me to write this review. This was our third and final Hampton Inn property on my husband's birthday trip. My first sign that this wasn't going to be a good experience was when I tried to call the hotel the night before we arrived, in order to confirm our reservation. (Even with email confirmation, this is a routine thing fo rme after a bad experience with another chain in our travels two years ago.) Each time, the phone rang...and rang...and rang.....with no answer. I tried six or seven times, same thing each time. I even called the Hilton Honors customer service line to see if they knew anything. They tried to call the property and had the same experience. (They did confirm my reservation and their assistance was appreciated.) We went on to the hotel the next day & when I went in to confirm our reservation again, was told that their phone was out of order. The desk clerk on duty was apologetic about the situation and when I asked if our room could be ready a couple of hours earlier than our originally requested time, was told yes. When we returned to check in, a family of five was ahead of me at the desk. The disappointed parents were breaking the news to their equally disappointed kids that the pool was closed for repairs (indicated by a sign at the front desk.) Our king room was on the second floor of the hotel, directly across from the elevator. The first thing we noticed was that the thermostat appeared to be gone from the wall, so we contacted the front desk to ask about that particular situation. They told us where to find what we needed, so we were able to deal with any temperature adjustments during the evening. While the room was clean, it's clear that this is an older Hampton that would benefit from an upgrade. We noticed water stains on the ceiling over the desk, along with dings & cracks on other surfaces. The alarm clock also didn't work. The real problem came when we settled down to try (that being the operative word) and go to sleep. All evening/night long, it sounded like a herd of show ponies was running amok on the floor above us. Throw in the occasional door slams and various thudding noises and it all made for a difficult night's sleep. While we thought about calling the front desk, we knew if would be difficult for them to address the situation since there was only one person working and it would be hard for them to step away and check on the situation. Breakfast is offered, with a staff member serving your choices. Unfortuately, those were somewhat limited during our stay with only two hot options; no waffles or any kind of bread, and a small selection of cereals. My husband and I both mentioned the noise situation to the front desk staff member on duty. They offered apologies, but no offer along the lines of "what can we do to make this right?" All things considered, with the price we paid for our room, it was not a good value--or a good experience. We're not asking for special treatment. We just want the high quality of service we've come to expect from Hampton (and Hilton) over the past decade. Unfortunately, that didn't happen on our visit to this location.…
The heating/cooling control unit was hanging from the wall without a cover. Fortunately for us the cooling unit was working. The parking spots were very limited. The pool looked like it needed some huge updating- maybe that is why it was closed. The exercising room was also closed with no explanation. For the amount of money paid for this room, I expected more than what I received. Very disappointed.
Great family environment with clean rooms. Close to Olive Garden and a very popular Taco Bell. Visit Rising Park and enjoy Logan attractions, too if you can! For fun have the kids look for “ Walter” downtown.