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Nice hotel. Standard for a Holiday Inn Express hotels. Clean and efficient. Very comfortable. Excellent service. The personalised welcome note and treat was very enjoyable.
Bed was comfortable, accessible plugs for electronics and phones.
Well done. Close to restaurants and other activities. Right off a...More
Horrible experience on 7/22/17. Would leave 0 stars if possible!! It was raining all Saturday morning, and we were at there that week for the Nationals. Hotel desk clerk, Brandi promised two softball teams that if we checked out at 5:45pm, we wouldn't have to...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites MarionResponded 14 August 2017
Thank you for leaving us a feedback. Providing excellent customer service is one of the things we pride ourselves in and we are sorry to read that in this case we have fallen short of your expectations due to the check out time...More
I placed my reservations for a double room suite and it was really nice; however there was a small issue, but right away they corrected the issue and we still had a wonderful night stay. We chose to leave a night earlier to get home...More
No USB ports...no fridge or microwave as was told..I am an early riser but expected breakfast ready at 6am..I sat till 7 n still not fully stocked..guy at desk busy doing other things! Js! Gave a three cuz family does say better than some in...More
Thank Michelle H
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites MarionResponded 23 July 2017
Hi Michelle H,
Your stay at the Holiday Inn Express Marion, OH is much appreciated and your views are valued. I feel unsettled that the breakfast service was a disappointment. Your feedback will be considered by the hotel for future enhancements as it has always...More
Not up to Holiday Inn standards. Seemed a little short-staffed. Pancake station broken. HVAC unit wouldn't run fan continuously to provide white noise that I like. Room was VERY dated. Old, beat up alarm clock, no extra outlets for charging electronic devices. Pillow and sheets...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites MarionResponded 20 July 2017
Thank you so much for staying with us and for taking the time to write a review about your experience with us. I am pleased to know that you found our location good and hotel of great value. On the downside, I am...More