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Hilton Garden Inn Cincinnati/Mason

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#6 of 18 Hotels in Mason
Certificate of Excellence
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Hilton Garden Inn Cincinnati\/Mason
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410 Reviews from our TripAdvisor Community

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Showing 400: English reviews
2 reviews
Reviewed 4 days ago NEW

Our family stayed overnight while attending an event at the University of Cincinnati. This hotel was awesome! Clean, bright, cheery. The lobby was great for the family to mingle, and at the bar! The breakfast was delicious. Made to order omelettes were a big hit. I would highly recommend staying here if you are in the area. Plus you can... More 

Helpful?
Thank Sandy M
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hi Sandy: Thank you for taking the time to post a wonderful review on Trip Advisor and for giving us a 5-Star rating. We are thrilled that you enjoyed your stay and that you loved our omelets served in our restaurant. Our morning Chef "Randy" is amazing and does make the best omelets. We look forward to your return in... More 

Marion, Arkansas
1 review
Reviewed 1 week ago via mobile

Everyone is nice and so welcoming at this hotel! But after work each day, I feel like I'm visiting my friend when I see Connie. I hear many of the regulars say the same. Some even have to stay at other hotels but will come to this bar/restaurant to hang out and are disappointed if Connie is off. It just... More 

Helpful?
Thank GingerGar
Management response:

Thank you for your recent stay at the Hilton Garden Inn and for taking the time to write a review on TripAdvisor. We are thrilled that you enjoyed your stay and thank you for the 5-star rating. Our staff works very hard to provide excellent customer service and always appreciates when a guest makes note of this in their reviews.... More 

Indianapolis, Indiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

Stayed the weekend here for our anniversary. Staff was pleasant and rooms were clean. We got the junior suite & it was spacious. Close to restaurants and the Kenwood Mall is not far away. Would definitely stay here again.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Beeler4
Management response:

Thank you for your recent stay at the Hilton Garden Inn and for taking the time to write a review on trip advisor. We are thrilled that you enjoyed your stay and thank you for the 5-star rating. Our staff works very hard to provide excellent customer service and always appreciates when a guest makes note of this in their... More 

Medina, United States
1 review
Reviewed 4 weeks ago

Nice place and nice people. Hotel was clean and comfortable with easy access to everything. Good location for shopping, dinner and access to highways. The Family enjoyed the stay and the accommodations.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Nicolangelo C
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hello: Thank you for taking the time to post a review on Tripadvisor and for giving us high marks regarding your stay. We are thrilled that you enjoyed our hotel and staff and we look forward to the opportunity to be of service to you again soon. More 

Orlando, Florida
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 October 2016

I have been staying here for over 3 years for business and pleasure. This is an outstanding property! The Rooms: Clean and Spacious. Bathroom Spotless and stocked with shampoo, lotion, etc... Great work desk. Nice TV with premium channels. The Lobby: decorated nicely with lots of places to sit and relax. Always cookie and beverages available for free. Great food... More 

Helpful?
Thank suavecito11
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hello: Thank you for your loyalty in staying at our hotel year after year we appreciate your business and thank you for taking the time to post such a wonderful review about your stay and for recognizing the outstanding service that Connie provides to our guests. I will be sure to share your review with our staff this morning at... More 

Mason, OH, United States
1 review
Reviewed 26 October 2016

I choose Hilton hotels every chance I get because the quality and services are the best. As always, everyone was extremely friendly, the room and hotel were modern and clean, and the services are top notch.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Eugenia M D
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hello Eugenia: Thank you for choosing to stay at our hotel during your recent visit to the Mason, Ohio area. We appreciate your loyalty to Hilton hotels and thank you for taking the time to post a review on Trip Advisor. We look forward to seeing you again soon the next time your travel needs bring you back to Mason.... More 

2 reviews
Reviewed 25 October 2016

The staff was great, helpful and friendly, food was good, room clean but the beds uncomfortable compared to other hotels I've stayed in and the pillows useless. My room also had a musty smell when you first walked in like there was a water issue and the carpets never replaced. The location was perfect for my long weekend and would... More 

Helpful?
Thank daytr1pp1ng9
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Thank you for taking the time to post a review on Trip Advisor. I'm thrilled that you enjoyed your long weekend, those are the best weekends to have. Based on your review we exceeded in most areas but still have some things to work on. I'm happy to share with you that the renovation of our hotel begins the last... More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 October 2016 via mobile

This is the third Hilton garden inn that we have visited this year. Very consistent with the other two as far as the layout. The employees that we encountered at this property were absolutely great. They could not have been more pleasant and welcoming to my family. Yes if you want breakfast it costs you 10 bucks, and we didn't... More 

Helpful?
Thank rich a
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hi Rich: I'm so happy that your family get away was a great experience at our hotel. Spending time with family and a perfect stay at our Hilton Garden Inn is a perfect combination. I will be sharing your review with our staff as you are 100% correct often times their hard work does not get noticed and I appreciate... More 

Memphis, United States
2 reviews
Reviewed 21 October 2016

The hotel is in a great location, and the staff is nice. It is very clean and looks great on the inside and out. The rooms are nice and clean and we had a nice stay the week we were there as the staff made you feel at home. The only complaints that we had were the beds were adjustable... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Aaron G
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hello Aaron: Thank you for posting a review on Trip Advisor and sharing your experience about your stay. We are thrilled that our staff made you feel at home and that you enjoyed your staff. I'm sorry to hear that the pool was cold and will be sure to mention this to our maintenance team. We are excited to share... More 

Medina, Ohio
1 review
Reviewed 20 October 2016

Absolutely Loved it! Will certainly stay here again! Great staff, clean rooms, beautiful facility. And close to everything and anything you need. Food was great and the fruitful water when you enter is delicious.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank N8787OCjessicas
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hi Jessica: WOW 5-Stars- Thanks for the great review! We are so happy to hear that you enjoyed your stay and everything about our hotel. Our staff works very hard and I will be sure to share your review with our staff so that they will see that all of their hard work is appreciated by our guests. We look... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cincinnati/Mason is a newly built, full service hotel that is conveniently located near Kings Island Amusement Park, Beach Water Park and several sports complexes. With easy access to I-71, you're minutes away from local shopping malls, downtown Cincinnati, IKEA and more. Our gorgeous hotel is perfect for both business and leisure travelers. Whether you want to take a swim in our indoor pool, get your fitness on in our fitness center or enjoy a delicious meal at our on-site restaurant, The American Grill, you're sure to have a memorable experience. Each room offers your choice of a King or Double Queen Garden Sleep System™, large work desk and ergonomic Herman Miller chair, two phones with voicemail, speaker phone and data ports, complimentary wired and wireless high-speed Internet access,32-inch LCD TV, microwave oven, Keurig coffee pot with selection of coffee and teas with creamers and mini-refrigerator, hair dryer, iron and ironing board and clock radio with MP3 connection. With the Hilton Garden Inn Cincinnati/Mason, there is no need to sacrifice comfort for convenience - we have it all! ... more   less 

Additional Information about Hilton Garden Inn Cincinnati/Mason

Address: 5200 Natorp Blvd, Mason, OH 45040-7927
Region: United States > Ohio > Warren County > Mason
Price Range: $116 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cincinnati/Mason 3*
Number of rooms: 110
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Hotels.com, Travelocity, Odigeo, Orbitz and Priceline so you can book your Hilton Garden Inn Cincinnati/Mason reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Cincinnati/Mason Hotel Mason
Hilton Garden Inn Cincinnati/Mason Ohio
Hotel Style:
#1 Business Hotel in Mason
#3 Family Hotel in Mason
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Cincinnati/Mason staff and other travellers.
1 question
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Edwardsville, Illinois

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Questions? Get answers from Hilton Garden Inn Cincinnati/Mason staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King Jr. Suite was very roomy.”
 of 5 bubbles sandymC7344QT, 30 Nov 2016 | Read review
“Don't be shy about asking for what you want, they are happy to accommodate.”
 of 5 bubbles tobib402, 1 Sep 2016 | Read review
“quiet at night”
 of 5 bubbles nurse2004, 27 Jul 2016 | Read review
“top floor should be quieter”
 of 5 bubbles YoungTexan, 20 Jul 2016 | Read review
“I would probably not stay here again.”
 of 5 bubbles BTvler, 3 Feb 2016 | Read review
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