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Hilton Garden Inn Cincinnati/Mason

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#7 of 18 Hotels in Mason
Certificate of Excellence
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Hilton Garden Inn Cincinnati\/Mason
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422 Reviews from our TripAdvisor Community

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Showing 412: English reviews
Lake Zurich, United States
Reviewed 4 days ago NEW

I stayed at the Hilton Garden Inn in Mason, OH many times , most recently this week. It's a great hotel---clean, friendly staff. Check-in is always very smooth, there are free newspapers (USA Today a& WSJ) and coffee available. the work-out room is good. the ladies who work during Breakfast are great!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Chester S
Liberty, United States
Reviewed 1 week ago

The staff was very polite and professional. The room was nice and clean. The shower was huge!! The room had a updated and had modern look. The hotel was clean as well. Hubby and I enjoyed our stay and would come again.

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Helpful?
Thank francesh633
Ocala
Reviewed 2 weeks ago

Don't bother calling front desk to complain about the noise because they don't care, asked for a new room and said there was none available, which seems crazy when there are 10 cars in the parking lot! So we asked for a quieter room location the next night, he said no rooms available again, I just wanted to laugh, and...

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Thank joshwN9685YW
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Thank you for taking the time to share your comments regarding your recent stay at our hotel. It looks as though we failed in many areas based on your review. On behalf of all the employees and staff of the Hilton Garden Inn Mason, I would like to apologize for our inability to exceed your expectations during your recent stay....

Reviewed 2 weeks ago

The hotel was perfect for our short stay in Mason. The hotel is centrally located and has substantial parking. There is a dining area where they serve breakfast, lunch, and dinner for an extra cost. We had breakfast twice (buffet style but you can also order hot items). Breakfast was okay and there were a lot of items to choose...

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Helpful?
Thank Ali M
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hello Ali: Thank you so much for taking the opportunity to give us your thoughts on your recent stay at our hotel. We appreciate the kind and encouraging review. I am always quick to pass these along to the staff as it gives them the extra motivation to get through tough days especially during our renovations. We apologize for the...

Boston, Massachusetts
Reviewed 2 weeks ago via mobile

Unfortunately, I was victim of their rennovation project which begins around 830am. The rennovated lobby and rooms are clean and up to standars, but the first 3 floors are dated. Unfortunately we had to hop rooms quite often during our stay to try and get some sleep, but couldn escape the noise. Staff is nice, especially the breakfast crew and...

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Helpful?
Thank bradk_1749
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hello: Thank you for taking the time to post a review on Trip Advisor and for your recent stay at our hotel! I am glad for the most part you enjoyed your stay and truly appreciate the kind comments about our dining room staff! We apologize for the inconvenience our renovations caused during your stay. We would welcome the opportunity...

Portsmouth, Ohio
Reviewed 3 weeks ago

A little disappointed that the hotel was being remodeled during our stay. When we booked the room, we were unaware of this. Usually Hilton.com will say if the hotel is being remodeled and we usually avoid those because we enjoy sleeping in and staying up later. It was very frustrating to be woken up by loud noises above us. We...

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Helpful?
Thank Courtney S
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hi Courtney: Thank you so much for taking the opportunity to give us your thoughts on your recent stay at our hotel. We appreciate the kind and encouraging review and sorry for the inconvenience our renovations caused during your stay. I will be sure to let Travis know that you appreciated the breakfast coupon he gave you and I'm glad...

Minneapolis, United States
Reviewed 3 weeks ago

This Hilton Garden Inn is an excellent hotel in the Mason area where there are other hotels as well. I have stayed in a couple of other hotels and I must say that this hotel holds an edge over the others. Rooms are very comfortable, staff is excellent with assistance and welcoming, breakfast ($9.95 for all you eat) is sumptuous....

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Thank CliffRoadTraveler
Reviewed 3 weeks ago

After a mix up on my part, Liz was able to help get it corrected on December 5, 2016. She was friendly and helpful the whole time and made the stay enjoyable. I returned again on December 17, 2016 and this time Travis was at the front desk and again the service was superior! Amber at the bar was friendly...

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1Thank Todd G
Walton, Kentucky
Reviewed 4 weeks ago via mobile

Hilton Garden Inn in Mason made sure our wedding guests were very happy. The hot, made to order, omelets were awesome. The fireplace in the lobby was an awesome place to sit and talk to the out of town guests after the rehearsal dinner and after the wedding the next day. Rooms were roomy, comfortable and clean. The staff even...

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Helpful?
Thank Joy T
MINSTER, United States
Reviewed 4 weeks ago

We had a very nice experience. From check in to check out the staff was very accommodating. Very clean facility. Rooms and lobby were cozy with nice amenities. The breakfast was excellent and the breakfast staff was great!

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Thank 388debrah

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cincinnati/Mason is a newly built, full service hotel that is conveniently located near Kings Island Amusement Park, Beach Water Park and several sports complexes. With easy access to I-71, you're minutes away from local shopping malls, downtown Cincinnati, IKEA and more. Our gorgeous hotel is perfect for both business and leisure travelers. Whether you want to take a swim in our indoor pool, get your fitness on in our fitness center or enjoy a delicious meal at our on-site restaurant, The American Grill, you're sure to have a memorable experience. Each room offers your choice of a King or Double Queen Garden Sleep System™, large work desk and ergonomic Herman Miller chair, two phones with voicemail, speaker phone and data ports, complimentary wired and wireless high-speed Internet access,32-inch LCD TV, microwave oven, Keurig coffee pot with selection of coffee and teas with creamers and mini-refrigerator, hair dryer, iron and ironing board and clock radio with MP3 connection. With the Hilton Garden Inn Cincinnati/Mason, there is no need to sacrifice comfort for convenience - we have it all! ... more   less 

Additional Information about Hilton Garden Inn Cincinnati/Mason

Address: 5200 Natorp Blvd, Mason, OH 45040-7927
Region: United States > Ohio > Warren County > Mason
Price Range: $117 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cincinnati/Mason 3*
Number of rooms: 110
Reservation Options:
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Also Known As:
Hilton Garden Inn Cincinnati/Mason Hotel Mason
Hilton Garden Inn Cincinnati/Mason Ohio
Hotel Style:
#1 Business Hotel in Mason
#3 Family Hotel in Mason
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Cincinnati/Mason staff and other travellers.
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Edwardsville, Illinois

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“go to top floor if you can”
 of 5 bubbles Courtky, 23 Dec 2016 | Read review
“King Jr. Suite was very roomy.”
 of 5 bubbles sandymC7344QT, 30 Nov 2016 | Read review
“Don't be shy about asking for what you want, they are happy to accommodate.”
 of 5 bubbles tobib402, 1 Sep 2016 | Read review
“quiet at night”
 of 5 bubbles nurse2004, 27 Jul 2016 | Read review
“top floor should be quieter”
 of 5 bubbles YoungTexan, 20 Jul 2016 | Read review
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