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Hilton Garden Inn Cincinnati/Mason

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#7 of 18 Hotels in Mason
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Garden Inn Cincinnati\/Mason
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428 Reviews from our TripAdvisor Community

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Showing 418: English reviews
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Indianapolis
Reviewed 4 days ago NEW

Nice property. Convenient and fairly priced; however the utter rudeness of the desk clerk when we brought an issue about the room refrigerator to their attention on check-out ruined the experience. We placed about $40 of food purchased at a local specialty market in the refrigerator the night of our stay. In the morning, we found out the refrigerator was...

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Helpful?
Thank ArchitectDan
HOTEL’S FAVOURITE REVIEW
Reviewed 24 October 2016 via mobile

This is the third Hilton garden inn that we have visited this year. Very consistent with the other two as far as the layout. The employees that we encountered at this property were absolutely great. They could not have been more pleasant and welcoming to my family. Yes if you want breakfast it costs you 10 bucks, and we didn't...

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Helpful?
Thank rich a
About Hotel's Favourite Review
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Hi Rich: I'm so happy that your family get away was a great experience at our hotel. Spending time with family and a perfect stay at our Hilton Garden Inn is a perfect combination. I will be sharing your review with our staff as you are 100% correct often times their hard work does not get noticed and I appreciate...

Monrovia, Indiana
Reviewed 1 week ago

The previous night we had a horrible experience with a hotel. This hotel was wonderful, the staff was great, the food was great and everything was very clean. The staff was very helpful with anything we needed

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Thank M2720TCheatherb
Management response:

Thank you so much for taking the time to fill out our survey on trip advisor. I am so happy you enjoyed your stay with us. We always want our guest to enjoy every aspect of their stay. I am glad we were able to make up for your previous night. Thank you again, hope to see you again. Have...

Reviewed 3 weeks ago

This hotel has the most pleasant staff you will ever have the pleasure of dealing with. The food and bar staff were so friendly and really new their stuff. Our room was very clean and very quiet. I slept 2 wonderful nights while here.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jimmy L
Management response:

Thank you for choosing to stay at our hotel during your recent visit this month to the Mason, Ohio area and for taking the time to write a wonderful review on Trip Advisor. We are thrilled that you enjoyed your stay and thank you for the 5-star rating. Reading great reviews like yours brings a smile to the faces of...

Rensselaer, United States
Reviewed 3 weeks ago

This is an awesome hotel. The rooms are clean, bright and cheery, and the staff is extremely helpful and courteous. The bed was extremely comfortable, and that is a big plus for me, as I do not sleep well when away from home. The breakfast options were awesome - it was really nice to be able to get hot food...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank barbaraaw2017
Management response:

Thank you for choosing to stay at our hotel during your recent visit this month to the Mason, Ohio area and for taking the time to write a wonderful review on Trip Advisor. We are thrilled that you enjoyed your stay and thank you for the 5-star rating. Reading great reviews like yours brings a smile to the faces of...

Overland Park, Kansas
Reviewed 4 weeks ago

Excellent service, clean and well maintained facility and rooms - really had everything you could want to make it a pleasant and relaxing stay. Staff is so friendly, and the little touches like drinks and snacks out in the lobby make it even more welcoming.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jane M
Management response:

Thank you for choosing to stay at our hotel during your recent visit this month to the Mason, Ohio area and for taking the time to write a wonderful review on Trip Advisor. We are thrilled that you enjoyed your stay and thank you for the 5-star rating. Reading great reviews like yours brings a smile to the faces of...

Reviewed 4 weeks ago

I have stayed in many many hotels from Europe to the US and never been asked to pay for a continental breakfast. I am a Hilton Honors member but have never stayed in a Hilton Garden Inn. This will be my last stay at a Hilton Garden Inn based solely on the fact that this is not a five star...

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Thank Adam J. G
Lake Zurich, United States
Reviewed 13 January 2017

I stayed at the Hilton Garden Inn in Mason, OH many times , most recently this week. It's a great hotel---clean, friendly staff. Check-in is always very smooth, there are free newspapers (USA Today a& WSJ) and coffee available. the work-out room is good. the ladies who work during Breakfast are great!

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Thank Chester S
Liberty, United States
Reviewed 6 January 2017

The staff was very polite and professional. The room was nice and clean. The shower was huge!! The room had a updated and had modern look. The hotel was clean as well. Hubby and I enjoyed our stay and would come again.

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Thank francesh633
Ocala
Reviewed 3 January 2017

Don't bother calling front desk to complain about the noise because they don't care, asked for a new room and said there was none available, which seems crazy when there are 10 cars in the parking lot! So we asked for a quieter room location the next night, he said no rooms available again, I just wanted to laugh, and...

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Thank joshwN9685YW
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review

Thank you for taking the time to share your comments regarding your recent stay at our hotel. It looks as though we failed in many areas based on your review. On behalf of all the employees and staff of the Hilton Garden Inn Mason, I would like to apologize for our inability to exceed your expectations during your recent stay....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cincinnati/Mason is a newly built, full service hotel that is conveniently located near Kings Island Amusement Park, Beach Water Park and several sports complexes. With easy access to I-71, you're minutes away from local shopping malls, downtown Cincinnati, IKEA and more. Our gorgeous hotel is perfect for both business and leisure travelers. Whether you want to take a swim in our indoor pool, get your fitness on in our fitness center or enjoy a delicious meal at our on-site restaurant, The American Grill, you're sure to have a memorable experience. Each room offers your choice of a King or Double Queen Garden Sleep System™, large work desk and ergonomic Herman Miller chair, two phones with voicemail, speaker phone and data ports, complimentary wired and wireless high-speed Internet access,32-inch LCD TV, microwave oven, Keurig coffee pot with selection of coffee and teas with creamers and mini-refrigerator, hair dryer, iron and ironing board and clock radio with MP3 connection. With the Hilton Garden Inn Cincinnati/Mason, there is no need to sacrifice comfort for convenience - we have it all! ... more   less 

Additional Information about Hilton Garden Inn Cincinnati/Mason

Address: 5200 Natorp Blvd, Mason, OH 45040-7927
Region: United States > Ohio > Warren County > Mason
Price Range: $114 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cincinnati/Mason 3*
Number of rooms: 110
Reservation Options:
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Also Known As:
Hilton Garden Inn Cincinnati/Mason Hotel Mason
Hilton Garden Inn Cincinnati/Mason Ohio
Hotel Style:
#1 Business Hotel in Mason
#3 Family Hotel in Mason
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Cincinnati/Mason staff and other travellers.
1 question
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Edwardsville, Illinois

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Questions? Get answers from Hilton Garden Inn Cincinnati/Mason staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“go to top floor if you can”
 of 5 bubbles Courtky, 23 Dec 2016 | Read review
“King Jr. Suite was very roomy.”
 of 5 bubbles sandymC7344QT, 30 Nov 2016 | Read review
“Don't be shy about asking for what you want, they are happy to accommodate.”
 of 5 bubbles tobib402, 1 Sep 2016 | Read review
“quiet at night”
 of 5 bubbles nurse2004, 27 Jul 2016 | Read review
“top floor should be quieter”
 of 5 bubbles YoungTexan, 20 Jul 2016 | Read review
5 of 5