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Holiday Inn Express Suites Mason

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#11 of 18 Hotels in Mason
Certificate of Excellence
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157 Reviews from our TripAdvisor Community

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Showing 157: English reviews
Cincinnati, Ohio
Reviewed yesterday NEW

The Assistant GM was present when we checked in. He was extremely hospitable and was the epitome of customer service. The room was clean and beautiful. Everything was quiet in the hotel, and we love the toiletries! The General Manager was present during breakfast the next morning, and he was wonderful as well. We are sad they are now remodeling...

Thank cincysnowfamily
Columbus, Ohio
Reviewed 1 week ago via mobile

The hotel appears to be one of the newer Holiday Inn buildings that I have stayed at. The bed was very comfortable and the room was quiet. Had a little trouble at check in with credit card not working properly, but staff at the desk remained calm and did everything possible to correct the issue. Nice hotel with a great...

Thank Q4496DJjeremyp
Zionsville, Indiana
Reviewed 25 October 2016

This location is amazing. The rooms are very clean and nice, and surprisingly quiet. Well worth the price! It is also near malls, restaurants, King's Island and The Beach Waterpark; it's a quick stop off I-71.

Thank Deborah G
Mason h, Manager at Holiday Inn Express Suites Mason, responded to this review

Thank you Deborah for this wonderful review! We always love to hear that our guest had a fantastic stay with us! Being so close to so many attractions makes even the cloudy days a blast! We hope to see you again even if its just a stop in to say hi! Have a wonderful day! Front Desk Manager Mike C

Lawrenceville, Georgia
Reviewed 22 October 2016 via mobile

Typical HIE -clean, consistent, good comfy bed, lots of room in bath and separate mirror in room which helps getting ready. Breakfast is standard HIE and well stocked even though the hotel was busy with lots of families with hungry teams. Liked the Keurig in the room but did bring up half & half from lobby the evening before to...

Thank Bbmbame
Mason h, Manager at Holiday Inn Express Suites Mason, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again in the near future. Sincerely, Mike Christie Front Desk Manager

Indianapolis, IN
Reviewed 15 October 2016 via mobile

Very good hotel. Clean, welcoming, modern, updated. Location is awesome if you are coming to Kings Island - lots of shopping and restaurants around. The only minuses are a small pool and a small workout facility. The pool would only comfortably fit one or two families. If you are there on the weekend - forget about it. Overall, very good...

Thank guesscharlie
Reviewed 13 October 2016 via mobile

We wanted to pay a little extra so that we'd be in a safe area since we were transporting goods from a wedding while also being able to relax and enjoy being married on our way home. This was the perfect, warm, clean hotel we needed and more. Friendly staff, fun facilities, comfy rooms, great food.

Thank Carley J
Reviewed 2 October 2016 via mobile

Check your bed and linens before you agree to stay. I found used tissue in the sheets then when they came to change the linens the mattress pad had brown stains and the mattress had urine stains. We we removed to a new room where the toilet rocked when you sat on it. The manager said oh I'm sorry you...

1Thank mandyjos
IHGService, Guest Relations Manager at Holiday Inn Express Suites Mason, responded to this review

Dear mandyjos, Thank you for your recent stay and for taking the time to write a review of our hotel. It is regrettable that the overall level of service you have received did not live up to your expectations. I sincerely apologize for any inconvenience you may have experienced. Please allow us to follow up on your concerns and have...

Durham, North Carolina
Reviewed 22 September 2016 via mobile

When we first arrived, we weren't in our room even five minutes before we noticed a large spider near one of the beds. We tried to kill it but it fell to the floor and ran off. We asked to change rooms. After changing rooms we noticed that the air conditioner rattled very loudly. On top of that, our smoke...

Thank Michael D
IHGService, Guest Relations Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Michael D, Thank you for taking the time to review our property and for staying with us. I’m very disappointed to hear about your experience on your recent stay due to the poor cleanliness of the room and noise disturbances from the air conditioning unit and smoke detector. I would love the opportunity to regain your faith in our...

Tallahassee, Florida
Reviewed 11 September 2016

I choose HIE more than 100 times a year for two reasons: because they are always clean and always consistent. I arrived on property at 12:15 am. I was quickly and cheerfully checked in. I informed the front desk attendant I was an IHG member and would need a couple of extra hours of sleep before moving on to my...

1Thank HuffyCane
IHGService, Guest Relations Manager at Holiday Inn Express Suites Mason, responded to this review

Dear HuffyCane, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We are truly sorry for any inconvenience the noise and disturbance from the housekeeping staff may have caused you. The situations...

Bedford, New Hampshire, United States
Reviewed 19 August 2016

I have stayed at this hotel for 6 years and brought many guests as well. There has been a change in the GM and in the policies of the ownership group. Customer service is terrible and the attitude of their GM is abysmal. Have an issue; forget about having it resolved. I will never stay here again; I would stay...

Thank Bill G
IHGService, Guest Relations Manager at Holiday Inn Express Suites Mason, responded to this review

Dear Bill G, Thank you for taking the time to review our property and for choosing to stay with us. I’m very disappointed to hear about your experience on your recent stay due to the level of customer service received from the hotel management. I want to assure you we are very proud of our level of service. I would...

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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our Mason hotel near Cincinnati is close to Kings Island. On your next trip to Cincinnati, stay at the Holiday Inn Express & Suites Cincinnati Mason. Our free hot breakfast bar is the perfect way to start your day with our signature cinnamon rolls, scrambled eggs, bacon or sausage, biscuits & gravy, fresh fruit. coffee, juice and many more healthy breakfast items. Enjoy a relaxing stay at our hotel by taking advantage of our heated indoor pool, fitness center, and free Wi-Fi throughout the hotel. Our central, suburban location offers convenient access to local businesses and attractions. Our Mason hotel is located 19 miles from downtown Cincinnati, but only 1-2 miles from businesses such as Cintas, Microsoft, Clopay, General Electric, Verizon, Proctor & Gamble, and Siemens. Our Mason hotel is 4 miles from area attractions such as Kings Island and the Beach Water Park. The Golf Center at Kings Island offers quality golf during your leisure time. If shopping is what you are in the mood for, Deerfield Towne Center is less than 1 mile from the hotel. With national store chains including speciality stores, you can find everything for which you are looking. The Cincinnati Reds and Cincinnati Bengals are only a short drive to downtown Cincinnati. Book your reservations now at Holiday Inn Express & Suites and let us show you how we can make your visit relaxing and enjoyable. ... more   less 

Additional Information about Holiday Inn Express Suites Mason

Address: 5100 Natorp Blvd, Mason, OH 45040-7043
Region: United States > Ohio > Warren County > Mason
Price Range: $131 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Suites Mason 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Holiday Inn Express Suites Mason Hotel Mason
Holiday Inn Express Mason
Mason Holiday Inn
Holiday Inn Express Suites Mason Ohio
Hotel Style:
#3 Business Hotel in Mason
#7 Family Hotel in Mason
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Suites Mason staff and other travellers.
2 questions
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Fortville, Indiana
over a year ago
Marion, Indiana
over a year ago

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Questions? Get answers from Holiday Inn Express Suites Mason staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quieter floors seemed up top”
 of 5 bubbles cincysnowfamily, 20 Jan 2017 | Read review
“Sleep in your car before staying here”
 of 5 bubbles 222billg, 19 Aug 2016 | Read review
“Higher floors will have less noise from the first floor pool.”
 of 5 bubbles djn3608, 29 Jun 2016 | Read review
“We have begun to expect a package of handy wipes to clean the TV remote. This location did not have this available.”
 of 5 bubbles JimMc1942, 24 Feb 2016 | Read review
“Pick a room on the top floor as the floor noises carry quite a bit to the rooms below.”
 of 5 bubbles fourzabunch, 2 Aug 2015 | Read review
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