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Was happy with amenities offered in the room so I was delighted to find this hotel for my monthly stays in the area. When I was checking in, the woman ahead of me was telling front desk that their room had not been serviced for...More
Response from Kathy B, Front Office Manager at Staybridge Suites Cleveland Mayfield Heights BeachwoodResponded 3 weeks ago
Thank you very much for taking the time to write your comments. It is our goal to consistently provide superior service and accommodations at our hotel and we are truly sorry to read that your overall stay was less than satisfactory. Please accept our sincere...More
Let me begin by saying I am a travel agent so I am very picky about my hotel stays. From the moment we walked through the door Tess greeted us with a warm smile and welcoming hello. We had arrived early for a girls night...More
The girlfriend and I went here just to get away for one night from the kids. We needed it that's for sure 😂 but anyway the staff was incredible, very friendly and welcoming. They did an excellent job at making us feel at home. The...More
This hotel really needs to clean their rooms better. The biggest problem that I found with this hotel is that there was a used peanut butter cup wrapper behind the curtain in the bedroom. If I was someone that was highly allergic to peanuts than...More
Response from IHGService, Guest Relations Manager at Staybridge Suites Cleveland Mayfield Heights BeachwoodResponded March 27, 2018
Thanks for choosing us for your lodging needs. I'm sorry to learn about the inconvenience caused by your room's cleanliness. The situations and upkeep you described are not our usual standard. Your feedback is valuable and, rest assured, shared with the team for...More
The staff was helpful & friendly, but the room had some serious problems. There was several pieces of black lint and a stain on the fitted bed sheet when I pulled down the covers to go to sleep. There was a metal bracket sticking out...More
Response from IHGService, Guest Relations Manager at Staybridge Suites Cleveland Mayfield Heights BeachwoodResponded March 23, 2018
Thank you for staying with us and sharing us your experience during your stay. I am glad to see that you regarded our staff to be friendly and helpful. On the other hand, I am sorry if the cleanliness of your room and...More
There are not made to order omelets. There are several fresh fruit options and different yogurts. There are two waffle makers, several cereal and oatmeal choices. There are a few hot choices that change but nothing made... More
There are not made to order omelets. There are several fresh fruit options and different yogurts. There are two waffle makers, several cereal and oatmeal choices. There are a few hot choices that change but nothing made to order.