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Residence Inn Cleveland Mentor

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161 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Cleveland Mentor
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Showing 160: English reviews
Pittsburgh, Pennsylvania
Level Contributor
127 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 17 August 2016 via mobile

Stayed at this hotel many times but want to give a huge shout out the Tori at the front desk. As a platinum elite lifetime member I have stayed at many Marriott properties in the last 30 years. Most experiences have been good but some are so great like this one. My husband and I were going up to meet... More 

1 Thank Elaine S
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Elaine S, Thank you so very much for the great review and kind words regarding Tori. She is one of our newest additions to our Residence Inn Family and is doing so very well. We focus our hiring process on personality rather then skill set. Her personality was a perfect fit for our industry where service is key. I am... More 

Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 August 2016

This is the second Residence Inn that we have stayed at--the other in Savannah, Ga, and I wrote a review. We normally stay in the small city of Chardon, where I was born and raised, but were only able to stay there for one night because they had some golfer tournament for over the weekend. This was a 30 mile... More 

Thank jevande
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Thank You so very much for this very thorough and wonderful review! Service and Quality are two things that this entire team at the Residence Inn - Mentor, Ohio lives and breathes each and every day. We take such pride in this hotel and I am thrilled to hear that it shows. We look forward to having you as our... More 

Osprey, Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2016

Conveniently located with a very friendly staff. Very spacious room and all of the necessary amenities for business.I have stayed at this property several times and can report consistency. Bonus: The breakfast buffet was surprisingly good.

Thank ThoughtsOnFood
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Thank you so much for this review. The comment on consistency means so very much. Our team here all shares the same passion for delivering Service so Memorable our Guests Tell Stories about it. Its working... So happy to hear that you enjoyed our breakfast offering. Wait until you see/taste the all new Residence Inn Breakfast rollout.. We are offering... More 

2 reviews
Reviewed 17 July 2016 via mobile

Great far exceeded my exspectation. Roon was clean staff went above and beyond to make our stay. Provided infornation on grwat places to eat provided help when not feeling well. I definately felt genuinely cared about

Thank David A
Toledo, Ohio
Level Contributor
251 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 14 July 2016

From check-in until check out everything was handled professionally and courteously. A rarity was at breakfast when the manager was right there working with everyone and going to tables to see who needed help and/or clearing plates for everyone. That was impressive. I have not seen that level of assistance in a very long time. We will definitely stay here... More 

Thank Patsy_Toledo
Fairhope, Alabama
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 July 2016

Suites were FABULOUS, super clean everything needed for a great stay. Staff was over the top in service. Special kudos to Cindy Stoddard Front Office Manager who went above and beyond to make a late nite scavenger hunt memorable. I travel 10,000+ miles yearly but live in Lake County and without a doubt Mentor Residence Inn is a 5+ for... More 

Thank rose p
Baltimore, Maryland
1 review
Reviewed 6 July 2016

I was attending a 4-day event at the Spire Institute in Geneva and the Residence Inn Mentor was recommended. Everything was perfect - from my initial interaction booking directly with the hotel; to my unexpected early check-in that Shannon at the front desk accommodated; to my lovely first floor room (which was so helpful as I was traveling with my... More 

Thank 2016BK
Erie, Pennsylvania, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 July 2016

Once again I chose to spend a night at the Mentor Residence Inn. It was my first time in a single room at this facility; I was impressed with the lay out of the recently renovated room. As always, the hotel was spotless and the service of the highest quality. It was a busy holiday weekend, yet the staff made... More 

Thank Margaret M
Lauri S, General Manager at Residence Inn Cleveland Mentor, responded to this review

Margaret M Thanks so much for taking the time to let others know about your experience. Our single studio suites are super spacious with all the amenities of home including a full size refrigerator and freezer. The entire team of associates always enjoys taking such great care of you each time you return. Take care and hopefully we shall see... More 

Troy, Illinois
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 July 2016 via mobile

My son and I have stayed here as a pit stop on our way to vacation in the Finger Lakes from the St. Louis area for the last 4 or 5 summers. The staff always go out of their way to make the stay special even though I'm staying for free with rewards points. This year, I asked if there... More 

Thank Cathy V
Clearwater, Florida
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 June 2016

This is by far the best hotel I've ever stayed in. Two separate bedrooms with full bathrooms, nice size kitchenette with brand new appliances and fireplace. Your dog stay for free w/no restrictions. Daily full breakfast.The front desk was nice and very welcoming. Because it was the holidays, we had a chance to meet and mingle with some people. All... More 

Thank V H

75 photos of this hotel

Management photos: Courtesy of the property manager

All Management Photos (75)
Room/Suite (27)
Pool/Beach Area (3)
Bathroom (6)
Dining (6)
Business Centre/Function Rooms (3)
Hotel & Grounds (12)
Other (18)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Room Service
  • Restaurant
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
At the Residence Inn Cleveland Mentor, we have perfected the extended-stay experience by combining all the comforts of home with our passion for making every guest feel welcome. Our suites offer separate living/sleeping areas, plenty of space for relaxing, entertaining or meetings, and a fully equipped kitchen with refrigerator, microwave and coffee maker. Other special room amenities at our pet friendly Mentor, Ohio hotel include two telephones with voicemail and data ports, and a large, well-lit work desk. Free high speed wired/wireless internet access is also in each guest suite to make your stay with us more productive. Start your day at our hotel in Mentor, Ohio with a complimentary hot breakfast in our Gatehouse, and join us at our weekly barbecues and Evening Hospitality Events offered 2 1/2 times per week. ... more   less 

Additional Information about Residence Inn Cleveland Mentor

Address: 5660 Emerald Ct, Mentor, OH 44060-1869
Region: United States > Ohio > Lake County > Mentor
Price Range: $193 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Cleveland Mentor 3*
Number of rooms: 96
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Also Known As:
Residence Inn Cleveland Mentor Hotel Mentor
Residence Inn Mentor
Mentor Residence Inn
Residence Inn Cleveland Mentor Ohio
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Questions & Answers

Questions? Get answers from Residence Inn Cleveland Mentor staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King room has a pull out sofa and LOTS of room in the actual room.”
 of 5 bubbles 578elizabethw, 28 Nov 2016 | Read review
“Get the two bedroom suite.”
 of 5 bubbles 267patrickk, 30 Oct 2016 | Read review
“Ask for a room away from the highway”
 of 5 bubbles rmartinmitch, 18 Sep 2016 | Read review
“away from freeway side and on top floor to avoid overhead noise”
 of 5 bubbles jevande, 5 Aug 2016 | Read review
“Request a first floor room if you're travelling with pets and book directly with the hotel, over-the phone.”
 of 5 bubbles 2016BK, 6 Jul 2016 | Read review
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