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Holiday Inn Cleveland East - Mentor

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Holiday Inn Cleveland East - Mentor
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133 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Cleveland East - Mentor
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Showing 130: English reviews
Level Contributor
7 reviews
Reviewed 24 July 2016 via mobile

We were very pleased with this hotel. The check-in process was quick. Friendly staff. Nice big open parking lot and parking was free. The room was a nice size. Beds were comfortable. The tv was large. There was a microwave and fridge in the room. The room was clean. The bathroom looked to be recently renovated. There is a Red... More 

Helpful?
Thank Sarah S
ADunnHI, Front Office Manager at Holiday Inn Cleveland East - Mentor, responded to this review

We are glad to see we exceeded your expectations!! Hopefully you choose us on your next visit to beautiful Mentor,Ohio! Have a good weekend! Yours in Hospitality, Austin J. Dunn III Front Office Manager austin.dunn@ahihotels.com More 

ny
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 July 2016

This is my second stay at this Inn. It was great, the pool, the people, the morning coffee was just terrific. It is near everything at a nice rate. Thank you and we will be back next year for the same room.

Helpful?
Thank TheFaug
ADunnHI, Front Office Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Fantastic! We hope to see you again upon your next visit to beautiful Mentor,Ohio! Yours in Hospitality, Austin J. Dunn III Front Office Manager austin.dunn@ahihotels.com More 

Bowling Green, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 July 2016

I have stayed at the Holiday Inn in Mentor, Ohio on 3 separate occasions. Each time the service and quality of the rooms was consistently outstanding. One of these times I stayed with a youth group from church. Although it was a last minute request that the hotel provide breakfast at an earlier hour, the front desk willingly worked to... More 

Helpful?
Thank Vrinne
ADunnHI, Front Office Manager at Holiday Inn Cleveland East - Mentor, responded to this review

I am so pleased to hear you enjoyed your stay with us! It's something our staff takes great pride in, so we value your feedback. Your gracious comments will be passed along to our associates! We hope to see you again upon your next visit to beautiful Mentor,Ohio! Yours in Hospitality, Austin J. Dunn III Front Office Manager More 

iowa city, IA
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 July 2016 via mobile

This appears to be a recently remodeled hotel. As with all Holiday Inns, you should look for a deal. This hotel is normally over $100/night, but we got it for $65 through Priceline. It is nice and clean. The blue colors they use throughout are a bit garish. Nice fridge and microwave in the room. The air conditioner was a... More 

Helpful?
Thank IAjj
ADunnHI, Front Office Manager at Holiday Inn Cleveland East - Mentor, responded to this review

When you travel back to the area I would like to speak with you about possible accommodations and ensure a quality overall stay. Your experience is not typical of our hotel and we would love an opportunity to turn your rating into a 5! Yours in Hospitality, Austin J. Dunn III Front Office Manager More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2016

First off let me state and l am very easy person to deal with. I travel for work time to time so I have stayed many hotels. I went on Expedia paid 140 for my room holiday inn said Expedia gave them 120 out of it and it wasn't enough to pay the bill due to local taxes. Which I... More 

Helpful?
Thank Joey F
ADunnHI, Front Office Manager at Holiday Inn Cleveland East - Mentor, responded to this review

We greatly appreciate your review. Your experience , as described , is completely unacceptable. I would like to speak with you in more detail regarding your stay with us : Austin J. Dunn III Front Office Manager Holiday Inn Mentor (440) 951 - 7333 Phone ext. 501 austin.dunn@ahihotels.com More 

Ijamsville, Maryland
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 July 2016

Stayed here several nights while visiting family. The staff was very friendly and the room was clean. The air conditioning worked very well, but the fan was very loud and blew so hard that it was difficult to sleep in the bed nearest the unit. Carpet stains in the hallways were gross. The restaurant always appeared to be dirty as... More 

Helpful?
1 Thank DDB727
ADunnHI, Front Office Manager at Holiday Inn Cleveland East - Mentor, responded to this review

We thank you for your assessment of our hotel. I sincerely apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of... More 

Cleveland
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 June 2016

My husband and I stayed here overnight on June 18 to be close to the Mooreland Mansion for a wedding. It is a great location for that venue. The guest room itself was clean, but the hallway from the elevator to our room was very dirty, especially the carpet, which was completely stained and smelled really bad. (see my pictures)... More 

Helpful?
Thank Shawn H
ADunnHI, Front Office Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Your experience, as described, is important to us to help improve areas that we fall short of expectations. I would like to discuss with you further information regarding your stay. Please contact the hotel directly and ask to speak with me directly: Austin J. Dunn III Front Office Manager Holiday Inn - Mentor (440) 951-7331 ext. 501 austin.dunn@ahihotels.com More 

Tonganoxie, Kansas, United States
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 May 2016

This is a very clean hotel about 40 minutes away from the Cleveland Airport. It is in a nice neighborhood with plenty of eating options withing walking distance. The hotel is going through a complete renovation. The updates are nice and modern. The front desk staff was friendly and the breakfast was good. There are breakfast options for everyone, from... More 

Helpful?
Thank Terry K
Melissa M, Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Melissa M. Guest Service Manager More 

Cleveland, Ohio
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 18 April 2016

My husband and I stayed here for an event so that neither of us had to drive home after drinking. Rooms are nice and clean, bed was comfortable with plenty of pillows. You can tell the hotel has been remodeled in the last few years. The staff was great and accommodating.

Helpful?
Thank Patty B
Melissa M, Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Melissa M. Guest Service Manager More 

Port Huron, MI
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 April 2016

Upon arrival the desk staff was very friendly and helpful. The room was clean, bathroom was clean and the bed was comfortable. The room had a couple cosmetic issues but for the most part was in good shape. The only thing I can remark about was the choice of color when this room was decorated! It is a very harsh/strange... More 

Helpful?
Thank joeski01
Melissa M, Manager at Holiday Inn Cleveland East - Mentor, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Melissa M. Guest Service Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Newly Renovated hotel in Mentor, near the Great Lakes Mall, Lake Erie & Headlands Beach State Park. The Holiday Inn Mentor is conveniently located five miles from Lake Erie and within 20 miles of downtown Cleveland, Wildwater Kingdom, Playhouse Square, the Rock and Roll Hall of Fame, Edgewater Park and Progressive Field, home of the Cleveland Indians Baseball team. The Historic Kirtland, Lake Farm Parks, Lost Nation Sports Complex and Eastlake Ballpark, home of the Lake County Captains, are all within 10 minutes of the hotel. We offer ballrooms and meeting rooms to accommodate your large or small meetings, events or special occasions. Stay well at our premium lodgings with a heated indoor pool and modern Fitness Center. Stay connected with our complimentary high-speed Internet access. Few area hotels compare with our Holiday Inn, so sit back, relax, and be yourself ... more   less 

Additional Information about Holiday Inn Cleveland East - Mentor

Address: 7701 Reynolds Rd, SR 306, Mentor, OH 44060-5320 (Formerly Comfort Inn & Suites)
Region: United States > Ohio > Lake County > Mentor
Price Range: $137 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cleveland East - Mentor 3*
Number of rooms: 132
Reservation Options:
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Mentor
Comfort Inn Mentor
Mentor Comfort Inn
Holiday Inn Cleveland East - Mentor Ohio
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cleveland East - Mentor staff and other travellers.
1 question
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5 months ago

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Questions? Get answers from Holiday Inn Cleveland East - Mentor staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go if you need to run the AC.”
 of 5 bubbles BrendaG389, 19 Sep 2016 | Read review
“I was upgraded to a suit because I was an IHG member.”
 of 5 bubbles 529terryk, 11 May 2016 | Read review
“East side quieter”
 of 5 bubbles peepawt, 2 Nov 2015 | Read review
“Front of building had a lot of noise from outside.”
 of 5 bubbles DiAlJo, 12 Aug 2015 | Read review
“We stayed in a suite that was super spacious. It had two televisions and a refrigerator. The beds are really comfortable.”
 of 5 bubbles laurawC1936RW, 22 Jan 2015 | Read review
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