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Sonesta ES Suites Cleveland Airport

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Sonesta ES Suites Cleveland Airport
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185 Reviews from our TripAdvisor Community

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There are newer reviews for Sonesta ES Suites Cleveland Airport
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Showing 183: English reviews
Clearwater, FL
Reviewed 16 November 2015

Check in was good, nice front desk people. Rooms are spacious. Popcorn in the room was a nice touch. Clean and safe, I walked the perimeter of the property to get my 2 miles in. Summary: staff nice and helpful, Affordable and clean, works for me.

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Helpful?
Thank jimvet1826
Joe J, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for your kind remarks about the Residence Inn Cleveland Airport. I am so happy that we were able to meet your needs. I really appreciate your kudos for our staff as we work so hard to make our guests feel comfortable.

Reviewed 8 November 2015

The area was clean and quiet. If you expect a $300. décor, than pay $300. Breakfast was great. The staff were more than helpful. She went into the kitchen for butter for our popcorn at 10pm. We had 2 bathrooms, a loft with privacy and room for everyone. Thank you Residence Inn.

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Helpful?
Thank Laura N
Joe J, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for your comments! I am happy to learn that you received the good service that you expect!

Chicago
Reviewed 6 November 2015

Upon arrival, the front desk staff was friendly. The quickly provided me with a room key and showed me on the map where to drive to and park. I arrived at the correct building, carrier my bags to the 2nd floor and opened the door to a room with an unmade bed and food on the kitchen counter. It was...

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Helpful?
Thank LattitudeAdjuster
Joe J, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for taking the time to write and express your concerns for conditions in the rooms you described. I apologize for any inconvenience you were caused. Unfortunately, as this is an anonymous review, I am unable to take any corrective action. I hope that you contacted our front desk and gave us the opportunity to rectify the situation.

Reviewed 11 October 2015 via mobile

I came to Cleveland for a concert with some friends. We were pleasantly surprised at how nice and spacious the rooms were. For the price we paid we weren't expecting much. The front desk clerk was very friendly. I would definitely stay here again!

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Helpful?
Thank Nick K
Joe J, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for taking the time to share your opinion. I am so glad that we were able to meet and exceed your expectations!

Wimberley, Texas
Reviewed 2 October 2015

This is a very nice hotel in a convenient location. It's perfect for those traveling alone or those with families, as kids will delight in the basketball and volleyball court, pool, hot tub, and breakfast offerings. What stands out to me about this hotel is the customer service. Our daughter took ill during our stay which is stressful any time,...

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Helpful?
1Thank Texasgirl614
Joe J, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you for your kind remarks! i am so happy that we were able to make your visit a bit more comfortable under trying situations.

Howard, Ohio
Reviewed 19 September 2015

We had had 10 rooms rented for a family function. The reservations were all mixed up and they didn't have our second nights reserved. The worst was when one of our family members from Florida awoke at night to a crawling sensation being felt. They turned on the lights and found a flea infestation in their bed. They put down...

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Helpful?
Thank Phil P
Joe J, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

The conditions you describe are deplorable. While we have no record of this incident, it is possible that a previous guest brought in a pet without our knowledge. Our associates are trained to respond to any guest concern with empathy and to do what it takes to rectify any mistakes we may have made.

Berea
Reviewed 14 September 2015

Due to personal problems my family has been living here and the staff has been very helpful in many ways the room is very clean even though it needs updating the free breakfast is a big help and it is not bad lots of choices it is close to all the interstates

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Helpful?
Thank Rosemarie C
Joe J, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for your kind remarks. I am so happy we were able to accommodate your needs. We do operate a mature hotel and work hard to overcome any styling deficiencies with good service and cleanliness.

Waynesburg
Reviewed 17 August 2015

everyone here is so nice and aim to please. hotel is kept very clean. happy hour in the evening and very close to alot of resturants. we will use again. airport transfers were also great and on time,thnaks

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1Thank gilda829
Joe J, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for your kind remarks!

Dixon, IL
Reviewed 7 August 2015

We've stayed numerous times at this Residence Inn for several years as we've journeyed to the East Coast and back to Illinois. But this time we requested an accessible bathtub - hoping for conveniently located hand rails both inside and outside of the bathing area. As the pictures show, there were no handrails just outside of the shower, which was...

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Helpful?
1Thank bearded_bard
Joe J, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for sharing your comments! I will pass your compliments on to Emmitt! I am glad that, overall, you enjoyed your visit. I am sorry that the provided grab bars did not meet your needs. We do provide shower seats if that might make things more comfortable. I also apologize for the luggage cart. we have replaced...

Sequim, Washington
Reviewed 7 August 2015

Enjoyed one night at the Residence Inn Cleveland Airport in a two bedroom loft suite which was perfect for my two grandsons and me. Everyone had their own bed and two bathroom made life easier. Breakfast was the usual quality Residence Inn options and provided a good start for the morning. This is a old style Residence Inn property with...

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Helpful?
1Thank ronvoyage
Joe J, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review

Thank you so much for your comments. I am so happy our penthouse suite was able to accomodate your needs!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
The Sonesta ES Suites Cleveland Airport, is a surprisingly different take on all-suite, extended-stay accommodations. Located minutes from Cleveland Hopkins International Airport, our convenient hotel offers apartment-style accommodations and a complimentary airport shuttle, plus the comfort, service and Everyday Surprises you expect from Sonesta. Whether you're here to connect to a flight, meet with colleagues from one of the many surrounding businesses or take in the pleasures of Cleveland's lakeside setting, you'll be glad you found us. Our studio and two bedroom loft suites help you spread out and stay on task. And a fully-equipped kitchen helps you control your costs, as do our free daily breakfast and free parking. The hotel is moments from I-480, I-80 and I-71 and 25 minutes from downtown. ... more   less 

Additional Information about Sonesta ES Suites Cleveland Airport

Address: 17525 Rosbough Blvd, Middleburg Heights, OH 44130-2580
Region: United States > Ohio > Middleburg Heights
Price Range: $153 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sonesta ES Suites Cleveland Airport 3*
Number of rooms: 158
Reservation Options:
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Also Known As:
Residence Inn Cleveland Airport Hotel Middleburg Heights
Residence Inn Middleburg Heights
Middleburg Heights Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta ES Suites Cleveland Airport staff and other travellers.
5 questions
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Warner Robins, Georgia
2 months ago
Michigan
5 months ago
Hamilton, Ohio
over a year ago

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Questions? Get answers from Sonesta ES Suites Cleveland Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask not to stay in the West Wing”
 of 5 bubbles lanxtonwashington, 1 Nov 2016 | Read review
“Get a room in building 5, it is close to the pool and reception area for morning breakfast.”
 of 5 bubbles 667eugened, 23 Aug 2016 | Read review
“If you want an oven and can do stairs, choose a "loft"”
 of 5 bubbles mom116, 15 Jul 2016 | Read review
“We always ask for a back building”
 of 5 bubbles natalies61, 25 Apr 2016 | Read review
“Our room was bottom level and that worked out great for us.”
 of 5 bubbles happytowander2016, 23 Apr 2016 | Read review
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