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Crowne Plaza Cleveland Airport

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Crowne Plaza Cleveland Airport
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331 Reviews from our TripAdvisor Community

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Showing 325: English reviews
Barendrecht, The Netherlands
Reviewed 25 May 2016

We stay at this hotel because it was near Cleveland Airport, there is free parking space around the Hotel and plenty of eating possebileties in the near neighborhood, we did stay at the 4e floor (440), the check in was friendly and we where offer to use the " Club room " on the fifth floor ( see pictures ),...

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Helpful?
Thank IAPA-TRAVELER
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear IAPA-TRAVELER, Thank you for your feedback and kind words regarding your recent stay with us at the Crowne Plaza Cleveland Airport. I am happy to see that you were pleased with your stay and that the amenities we offer were helpful to you. We look forward to welcoming you back in the near future as a return guest. Thank...

Atlanta, Georgia
Reviewed 18 May 2016 via mobile

This was a great hotel. It is a little older and has lots of character, but it was exceptionally clean. The most impressive part of my stay was how friendly and professional the hotel staff was to me, especially the van drivers, housekeepers and waitstaff in the restaurant. My room was very comfortable and I would definitely stay here again....

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Helpful?
Thank UltimateTravelista
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear UltimateTravelista, Thank you, so much, for your kind words regarding your recent stay with us at the Crowne Plaza Cleveland Airport. I am so happy to see that you found our hotel and staff clean, professional and accommodating. We are lucky to have the team that we have, also, we are lucky to be in such a densely business...

Denver, Colorado
Reviewed 14 May 2016

The staff here is always so friendly and helpful. Check in is usually very easy. They provide a free shuttle service to the airport every 30 minutes. The rooms are nice and the beds are comfortable. I use to love eating at their restaurant, but now I don't enjoy the food. I believe they switched owners and the food has...

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Helpful?
1Thank MaribelCasas
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear MaribelCasas, Thank you for being a return guest and thank you for providing us with your feedback regarding your recent stay with us at the Crowne Plaza Cleveland Airport. I am happy to see that you found the staff helpful and the check in process easy. I am, however, sorry to see that we did not meet your expectations...

Littleton, Colorado
Reviewed 9 May 2016

As a regular visitor to this hotel (monthly) I always enjoy my stay. Sandy is always smiling and cheery and makes me and those checking in with me feel welcome, even if we aren't super chipper after getting in from a red-eye or a long day at work. The breakfast and bar are convenient, and the workout room is nice....

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Helpful?
Thank tjtoolman
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear tjtoolman, Thank you so much for your kind words about your recent stay with us at the Crowne Plaza Cleveland Airport. I am happy to see that you enjoyed everything from the staff and breakfast to the workout room and shuttle. We are always happy to welcome you back as our guest, and we look forward to you next...

Columbus, Mississippi
Reviewed 6 May 2016

Front desk - Sandy and Jenny were great - thanks for the help! Good drinks at bar, with friendly bartender. Good lunch in the restaurant the next day. Didn't have time to use the gym though - will report on that next time.

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Helpful?
Thank gregu2
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear gregu2, Thank you for your 5 Star review of our hotel and staff. I am happy to see that our hard work and dedication pays off and that you enjoyed your time with us. I will be sure to pass along your kind words to our team. We look forward to your next visit with us, where we can...

Toronto
Reviewed 5 May 2016

Although check in was easy with an offer of hospitality room (as points member), it all went downhill from there. The hospitality room with water and coffee was inaccessible after the first day. The hotel room was quiet enough, but the drapes were stained and didn't close (fixed by hotel the next day). The bathroom toilet lid was loose (reported...

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Thank Sabitasera
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear Sabitasera, Thank you for providing your valuable feedback regarding your stay with us. I know that I responded to your review on an alternate review channel, but I felt it necessary to respond here as well. When I see our guests are not pleased, I want them to know that we are doing everything we can to correct the...

Reviewed 28 April 2016 via mobile

Jason and Latoya provided excellent customer service at front desk reception. I will stay 16 nights this trip and will continue to stay here every time I come to Cleveland. I have stayed at the Marriott and the Hilton and I am now a Crown Plaza customer thanks to Jason & Latoya. They were very accommodating, kind, and funny. I...

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2Thank DoloresTrevino
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear DeloresTrevino, Thank you for taking the time to provide us with your review of our hotel. There's a lot that can be said by being kind and making people laugh, so I am glad that Jason and Latoya did just that for you, and I am happy to that we were able to convert you to the Crowne Plaza...

Trussville, Alabama
Reviewed 27 April 2016

Stayed here while attending a conference at the IX Center. The hotel was nice and the location was good. Several restaurants near by. Really enjoyed the Lake to Lake walking trail near the hotel. Hotel had a shuttle that took me to and from the IX center, although it was a little difficult at times to get picked up. My...

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Helpful?
Thank James H
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear James H., Thank you for providing us with your valuable feedback concerning your recent stay with us at the Crowne Plaza Cleveland Airport. I am happy to see that you enjoyed your stay with us overall, however, I am sorry to see that you did experience a few issues with the shuttle times and cleanliness of your guest room...

Reviewed 24 April 2016 via mobile

Used as a airport parking service. Best recommendation, don't do it! Use one of the standard Park and Fly services if you want to make in a timely manner. The front desk was less than helpful. Information was incorrect.

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Thank mumkare
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear mumkarie, Thank you for your feedback of our park and fly program. I am sorry that you found the service less than satisfactory. I would like to hear more about the issues you faced in more detail, please contact me at service@crowneplazacle.com so that I may better assist you. I would like to thank you for choosing Crowne Plaza...

Columbus, Ohio
Reviewed 23 April 2016

We did the stay and park, or whatever it's called, recently here. They advertise a free shuttle but there simply aren't enough shuttles from what I've seen. Our flight was scheduled to leave Hopkins at 8:00 AM or so, The only available shuttle that morning was at 4;30 AM! About 3 1/2 hours before the flight! All decent times were...

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Helpful?
Thank FestivusBeach
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear FestivusBeach, Thank you for altering your initial review after receiving the response. We are working tirelessly to correct the issues you faced so that when you return to us as our guest, you experience seamless service all the way around. Thank you for following up and thank you, again, for choosing Crowne Plaza Cleveland Airport. Sincerely, Scott K. General...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Experience convenient airport access without disruption at our Crowne Plaza Cleveland Airport Hotel Cleveland Hopkins International Airport (CLE) and Downtown Cleveland, Ohio are just minutes from our Crowne Plaza - Cleveland Airport Hotel. Nestled in Middleburg Heights, where you will experience high quality service from our award winning team. Whether it's an overnight getaway, a business trip, a family reunion, or your dream wedding, the Crowne Plaza Cleveland Airport Hotel offers unparalleled service and exceptional amenities. Each of our well-appointed 238 guest rooms and suites is equipped with 32" flat-screen televisions boasting a guide for an in-home experience, 100 MB Fiber Internet, "sleep" and bath amenities. Whether planning a productive business meeting or your dream wedding, our 14 meeting rooms boasting 16,000 square feet of space, will meet and exceed the expectations of every guest. Savor culinary delights at our restaurant, Tavolo 72, serving steaks, pasta and seafood. Many top attractions are just a short drive from our hotel including the stadiums of several professional sports teams, the Cleveland Clinic, the famous Rock & Roll Hall of Fame, Great Lakes Science Center, NASA Glenn Research Center, Playhouse Square and the International Exposition- IX Center. We are in close proximity to the Ford Motor Plant, Baldwin Wallace, Sherwin Williams, UPS, Sysco Foods, and AT&T. ... more   less 

Additional Information about Crowne Plaza Cleveland Airport

Address: 7230 Engle Rd, Middleburg Heights, OH 44130-3427
Region: United States > Ohio > Middleburg Heights
Price Range: $142 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Cleveland Airport 3.5*
Number of rooms: 238
Reservation Options:
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Also Known As:
Crowne Plaza Middleburg Heights
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Cleveland Airport staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find another hotel”
 of 5 bubbles RobDee1432, 26 Jan 2017 | Read review
“The fourth floor was a "quiet floor" with quiet hours between 9 PM and 10 AM”
 of 5 bubbles traverlerx, 5 Sep 2016 | Read review
“If you want a room with a view, this is not the place to get one.”
 of 5 bubbles AMB_1128, 29 Jun 2016 | Read review
“Lower level rooms have a balcony.”
 of 5 bubbles 298chadp, 27 Jun 2016 | Read review
“Front side, High floor to avoid road sound”
 of 5 bubbles IAPA-TRAVELER, 25 May 2016 | Read review
5 of 5