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Crowne Plaza Cleveland Airport

Booking.comUS$119*
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Certificate of Excellence
May 7 May 8
1 room 2 adults 0 children
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Crowne Plaza Cleveland Airport
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334 Reviews from our TripAdvisor Community

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Showing 328: English reviews
Trussville, Alabama
Reviewed 27 April 2016

Stayed here while attending a conference at the IX Center. The hotel was nice and the location was good. Several restaurants near by. Really enjoyed the Lake to Lake walking trail near the hotel. Hotel had a shuttle that took me to and from the IX center, although it was a little difficult at times to get picked up. My...

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Helpful?
Thank James H
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear James H., Thank you for providing us with your valuable feedback concerning your recent stay with us at the Crowne Plaza Cleveland Airport. I am happy to see that you enjoyed your stay with us overall, however, I am sorry to see that you did experience a few issues with the shuttle times and cleanliness of your guest room...

Reviewed 24 April 2016 via mobile

Used as a airport parking service. Best recommendation, don't do it! Use one of the standard Park and Fly services if you want to make in a timely manner. The front desk was less than helpful. Information was incorrect.

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Helpful?
Thank mumkare
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear mumkarie, Thank you for your feedback of our park and fly program. I am sorry that you found the service less than satisfactory. I would like to hear more about the issues you faced in more detail, please contact me at service@crowneplazacle.com so that I may better assist you. I would like to thank you for choosing Crowne Plaza...

Columbus, Ohio
Reviewed 23 April 2016

We did the stay and park, or whatever it's called, recently here. They advertise a free shuttle but there simply aren't enough shuttles from what I've seen. Our flight was scheduled to leave Hopkins at 8:00 AM or so, The only available shuttle that morning was at 4;30 AM! About 3 1/2 hours before the flight! All decent times were...

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Helpful?
Thank FestivusBeach
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear FestivusBeach, Thank you for altering your initial review after receiving the response. We are working tirelessly to correct the issues you faced so that when you return to us as our guest, you experience seamless service all the way around. Thank you for following up and thank you, again, for choosing Crowne Plaza Cleveland Airport. Sincerely, Scott K. General...

Farmington Hills, Michigan
Reviewed 22 April 2016 via mobile

Nice and clean hotel! Excellent airport shuttle service and stay-and-park option. The staff is helpful and very hardworking! We were a group of 10. Our scheduled transportation was overbooked.. the lady at the front desk reached out to cab service and communicated with the shuttle to accommodate our group. Thank you very much!!!

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Helpful?
Thank HENRY_ILYASOV
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear HENRY_ILYASOV, WOW! Thank you for you kind words about your stay and our staff. I am happy to see that you enjoyed your time with us and that we were able to accommodate you during a stressful situation. We look forward to seeing you again in the near future. Thank you for choosing Crowne Plaza Cleveland Airport. Sincerely, Scott...

Waterford, Michigan
Reviewed 14 April 2016

We enjoyed are night stay at this hotel beds were comfortable bar and restraint is downstairs front desk is friendly! We took the shuttle to airport they were efficient and when we got back the arrived when we called.

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Helpful?
Thank 527beachbum
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear 527beachbum, Thank you for taking the time to provide us with your valuable feedback concerning your recent stay with us. I am glad to see that you had such a positive experience, from beds and restaurant to shuttle service and staff. We look forward to seeing you again in the near future. Thank you for choosing Crowne Plaza Cleveland...

Reviewed 12 April 2016 via mobile

So my boyfriend and I stayed at this location for Valentine's day weekend. We were sort of snowed in from the storm. The next day was fine. But there were a few things that had me a bit concerned. They weren't accommodating to the fact that I am nearly deaf. The tv didn't allow captions for me to enjoy. They...

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Helpful?
Thank Katie R
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear Katie R., Thank you for providing us with your candid feedback regarding stay with us at the Crowne Plaza Cleveland Airport. I am sorry to see that you had such a negative experience with us, I would like to assure you this is not the norm and we take all comments very seriously. I would like to discuss this...

Sterling Heights, MI
Reviewed 11 April 2016

The rooms are nice and clean. The lobby and hotel restaurant is on the fancier side. The beds are ok, a little hard for my tastes, but I'm used to a pillow top mattress but some may prefer a firmer mattress. They have an indoor pool although it's only 5 feet deep and a sauna which is nice. There's a...

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Helpful?
Thank Traceyicox
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear Traceyicox, Thank you so much for your review of our hotel. We appreciate your patronage. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. I would like to, however, offer my apologies for the way you were treated by the...

Grand Rapids, MI
Reviewed 9 April 2016 via mobile

I had a nice stay here with my daughter prior to a college visit. The room was very spacious and clean. No complaints. For an additional $5 total we had 2 breakfast tickets for the morning breakfast buffet which was convenient and tasty. I would stay here again.

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Helpful?
Thank mamathoma
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear mamathoma, Thank you for your feedback concerning your recent stay with us at the Crowne Plaza Cleveland Airport. I am glad to see that you enjoyed your stay with us and that you were able to take advantage of our breakfast buffet, I hope you enjoyed that as well. We look forward to welcoming you back again soon! Thank...

Denver, Colorado
Reviewed 8 April 2016

I would like to send KUDOS to a very special employee name Sandy, she went above and beyond her duties. I had left a very important item in my room, she was able to get it to me before my flight left Cleveland.. Thank You again Sandy for saving my day.

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Helpful?
2Thank cindy542016
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear cindy542016, Thank you for providing your feedback of your recent stay with us at the Crowne Plaza Cleveland Airport. I am glad to see that Sandy was able to save the day and get your missing item returned to you. I will be sure to let her know of your kind words. Thank you for choosing Crowne Plaza Cleveland...

Mason, Ohio
Reviewed 4 April 2016

Hotel room was very clean, comfortable, and staff was nice. I only had two issues. The shuttle was great except one time they left us at the IX center for 1 hour, we called at 10:00 pm and was not picked up until sometime after 11:00 even though they said 15 to 20 mins. We did appreciate the shuttle service...

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Helpful?
Thank sweetiepie
Scott K, General Manager at Crowne Plaza Cleveland Airport, responded to this review

Dear sweetiepie, Thank you for taking the time to write a review of your stay with us at the Crowne Plaza Cleveland Airport. We appreciate any and all feedback regarding our guests experience with us. While I am happy to see that you enjoyed your experience overall, I am sorry to see that you did experience some issues. I am...

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May 7 May 8
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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Experience convenient airport access without disruption at our Crowne Plaza Cleveland Airport Hotel Cleveland Hopkins International Airport (CLE) and Downtown Cleveland, Ohio are just minutes from our Crowne Plaza - Cleveland Airport Hotel. Nestled in Middleburg Heights, where you will experience high quality service from our award winning team. Whether it's an overnight getaway, a business trip, a family reunion, or your dream wedding, the Crowne Plaza Cleveland Airport Hotel offers unparalleled service and exceptional amenities. Each of our well-appointed 238 guest rooms and suites is equipped with 32" flat-screen televisions boasting a guide for an in-home experience, 100 MB Fiber Internet, "sleep" and bath amenities. Whether planning a productive business meeting or your dream wedding, our 14 meeting rooms boasting 16,000 square feet of space, will meet and exceed the expectations of every guest. Savor culinary delights at our restaurant, Tavolo 72, serving steaks, pasta and seafood. Many top attractions are just a short drive from our hotel including the stadiums of several professional sports teams, the Cleveland Clinic, the famous Rock & Roll Hall of Fame, Great Lakes Science Center, NASA Glenn Research Center, Playhouse Square and the International Exposition- IX Center. We are in close proximity to the Ford Motor Plant, Baldwin Wallace, Sherwin Williams, UPS, Sysco Foods, and AT&T. ... more   less 

Additional Information about Crowne Plaza Cleveland Airport

Address: 7230 Engle Rd, Middleburg Heights, OH 44130-3427
Region: United States > Ohio > Middleburg Heights
Price Range: $142 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Cleveland Airport 3.5*
Number of rooms: 238
Reservation Options:
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Also Known As:
Crowne Plaza Middleburg Heights
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Cleveland Airport staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was clean and comfortable.”
raymondstackhouse, 12 Apr 2017 | Read review
“Find another hotel”
RobDee1432, 26 Jan 2017 | Read review
“The fourth floor was a "quiet floor" with quiet hours between 9 PM and 10 AM”
traverlerx, 5 Sep 2016 | Read review
“If you want a room with a view, this is not the place to get one.”
AMB_1128, 29 Jun 2016 | Read review
“Lower level rooms have a balcony.”
298chadp, 27 Jun 2016 | Read review
5 of 5
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US$119* /night
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