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Fairfield Inn Richmond

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92 Reviews from our TripAdvisor Community

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Showing 90: English reviews
Saint Louis, Missouri
Reviewed 3 weeks ago

Being a Platinum member we have stayed at Marriott properties all over the country and world. So,we have certain standards about the chain we expect. I was met at the front with a less than friendly welcome which started me off wrong. I did find the room to be less than as clean as I like so, I always bring...

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Helpful?
Thank flowergirl8591
Malinda B, General Manager at Fairfield Inn Richmond, responded to this review

I sincerely apologize for the unsatisfactory experiences during your stay. I have notified the appropriate departments to ensure that the issues you experienced with staff and cleanliness were isolated. We are currently preparing for a remodel at our location at which time our mattresses will be replaced and the rooms will be updated. I sincerely apologize for your less than...

Chicago, Illinois
Reviewed 4 weeks ago

We have stayed here twice. Ask for a room away from the Interstate or you may hear road noise like we did. The beds were too soft for my bad back. On the plus side, the breakfast was available at 6AM sharp allowing us to get on the road quickly the next morning. The staff was friendly. Don't eat at...

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Helpful?
Thank Spike314159
Malinda B, General Manager at Fairfield Inn Richmond, responded to this review

We would like to apologize for any inconveniences you may have experienced during your stay. We strive to have the highest quality standards, and apologize that we did not meet your satisfaction. We apologize that the mattress was too soft. We are getting ready to remodel our location and the mattresses will be replaced during that time. We hope that...

Battle Lake, Minnesota
Reviewed 31 October 2016

The title of this review is the best part of this hotel. The price is high and the hotel is old and the rooms are not cleaned very well. The first room we were assigned had a dirty sock on the floor and a dead bug on the window sill. We were given another room but was that really enough?...

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Helpful?
Thank Stephanie O
Malinda B, General Manager at Fairfield Inn Richmond, responded to this review

We sincerely apologize for the issues you experienced in your guestroom during your stay with us. We take our room cleanliness very seriously and this is unacceptable. I have addressed the appropriate team and want to ensure you that this is an isolated incident. We do our best to try and maintain very high standards and I am very sorry...

USA
Reviewed 19 October 2016

At least the floor was comfortable. Easily the cheapest bed I've ever experienced at a Marriott property. Surprised that Marriott has not pushed the franchise owner to upgrade. Practically sink to the floor just sitting on the beds.

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Helpful?
Thank MerryManUSA
Malinda B, General Manager at Fairfield Inn Richmond, responded to this review

We sincerely apologize for your dissatisfaction during your most recent stay. We take our guest feedback very seriously. We wanted to let you know that we are replacing our guest mattresses in the upcoming months. We hope the next time that you are in the area that you will give us the opportunity to give you a better experience with...

Boston, Massachusetts
Reviewed 21 August 2016 via mobile

Given there aren't any high end hotel nearby, this is acceptable, I suppose. I Was there to drop off my niece for college and had to stay for 2 nights. Free breakfast, WiFi and parking. Water pressure in shower was low and not enough temperature for hot water. This needs to be fixed if they want to keep their business.

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Helpful?
Thank mr_matin
Malinda B, General Manager at Fairfield Inn Richmond, responded to this review

I truly apologize for your disappointment in your recent stay with us. We value your opinion and always take such reviews as an opportunity to improve. Thank you for your feedback. I am happy to tell you that we just replaced one of our water heaters yesterday, August 22, 2015. We also are doing a renovation in November and making...

Tomah, Wisconsin
Reviewed 8 August 2016 via mobile

Very nice, clean, and quiet hotel. Good breakfast options. Only issues were that we booked a king room, got a room with 2 queen size but it worked as bed was a bit squishy for our tastes and the hubster and I ended up sleeping separately so we wouldn't wake each other up in the middle of the night by...

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Helpful?
Thank Vanessa C
Montgomery City
Reviewed 23 July 2016 via mobile

Very easy check in. Staff very friendly. Beds super comfortable after a long drive. Quiet rest and very good breakfast. Staff in breakfast area was exceptionally nice. Breakfast area kept stocked and fresh.Will return when passing through.

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Helpful?
Thank Kathie H
Frankfort, Michigan
Reviewed 22 July 2016

we drive truck an the air cond. went out there was a heat advisory out so stopped, very clean hotel, helpful staff, front desk Ashley helped a lot. great price.nice clean beds an bathroom was very clean. Great job housekeeping.can walk to get food or places close to delivery. we had Papa Johns an soda 12.00

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Thank Alice P
Colorado Springs, Colorado
Reviewed 11 July 2016 via mobile

We stay here at least once a year when we come into town for our family reunion. Rooms are always clean and well stocked and the ac works great to fight IN humidity without a lot of noise. Breakfast options are the typical variety and always good tasting with a very clean eating area. Pool and hot tub area are...

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Helpful?
Thank RVNut2013
Brighton, Illinois
Reviewed 17 June 2016 via mobile

Room, hallways, and lobby were all clean. Bathroom was decent but in need of better caulking around the tub where it meets the floor. Indoor pool and hot tub; however the pool was freezing and in major need of repainting. Pool area was clean with plenty of loungers and pool towels. Beds were satisfactory. We did not eat the complimentary...

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Helpful?
Thank annexplorer71

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Fairfield Inn Richmond

Address: 9797 US Route 40 W, New Paris, OH 45347-1521
Region: United States > Ohio > New Paris
Price Range: $144 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn Richmond 2.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Fairfield Inn Richmond Hotel New Paris
Fairfield Inn New Paris
Fairfield New Paris
New Paris Fairfield Inn
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Questions & Answers

Questions? Get answers from Fairfield Inn Richmond staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get room away from the Interstate.”
 of 5 bubbles Spike314159, 9 Nov 2016 | Read review
“no onsite big trk parking but next door to petro. an they have CDL discount.”
 of 5 bubbles alicep142, 22 Jul 2016 | Read review
“Top floor- quieter”
 of 5 bubbles trptfan, 31 May 2015 | Read review
“Rooms on the farther end like 106 would be real quiet. Please call Melinda Lecklider to get that knocked off.”
  • bath towels, sink and close to Bathroom
  • Microwave and Referigerator
  • inside the room
  • Table where we can work and logon to Laptop, phone
  • This is the nice bed inside the room with pictures
 of 5 bubbles saisriorl, 23 Nov 2014 | Read review
“Pool is on the first floor and the gym is on the third. Whats your preference?”
 of 5 bubbles TheGreatOne11, 3 Sep 2014 | Read review
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