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The White Hart

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Traveller (92)
Dining (10)
Room & Suite (6)
Overview
Ford, Salisbury SN14 8RP England See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Restaurant
Bar/Lounge
Pets Allowed
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Rooms
Nov. 4Nov. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (451)
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All reviews white hart the pub stream running small river fish and chips family meal great setting pudding continental breakfast piping hot booked a table little touches the ground floor full english plenty of parking car park castle combe
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1 - 5 of 444 reviews
Reviewed 2 weeks ago via mobile

Really enjoyed a tasty Sunday Lunch after a great walk in beautiful countryside. Very pretty surrounding. Dog was welcome. Will recommend and return. Looked like it was popular and probably wise to prebook, although quite a lot of seating outside.

Thank naianiretak
Reviewed 2 weeks ago via mobile

We have been half a dozen times or so now. Everyone that we take there love the place. Outside is great in summer with a great 3-4 mile dog walk on its door step. As you would expect from a country pub they are very...More

Thank James S
Reviewed 4 weeks ago

Very traditional Cotswolds-ish pub with nice wine list and great food. We didn't stay in the hotel so this review is 100% about the pub. I had the veggie roast, my friend had the beef. We both agreed it was a absolutely delicious. Beautiful surroundings...More

Thank stella w
Reviewed 4 weeks ago via mobile

lovely stay .liked the room .plenty of space .walk in wardrobe .quiet room .comfy bed coffee machine . lovely character inn good bar . evening meal was good not exceptional.waitress made error on my chips brought sweet potatoes and i felt was argrumentive when i...More

Thank sally-ann s
Reviewed September 5, 2018

Lovely building in a lovely setting but customer service was very poor - as noted previously, unwelcoming and surly staff. Little apology for a lost booking confirmation. Food average and the room was grubby and tired. Really need to raise their game for the money...More

Thank Chris M
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About
Hotel Amenities
HOTEL FEATURES
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Air Conditioning
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Pool
Beachfront
Spa
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms
Room types
Non-Smoking Rooms
Number of rooms
11
Price range
US$127 - US$188 (Based on Average Rates for a Standard Room)
Also Known As
The White Hart Hotel Chippenham
Location
United Kingdom > England > Wiltshire > Salisbury > Ford
Room types
Non-Smoking Rooms
Number of rooms
11
Price range
US$127 - US$188 (Based on Average Rates for a Standard Room)
Also Known As
The White Hart Hotel Chippenham
Location
United Kingdom > England > Wiltshire > Salisbury > Ford
Photos
Traveller (92)
Dining (10)
Room & Suite (6)
Family and Play Areas (1)
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Questions & Answers
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ChrisH10209
This is the managers email response to Fran McGary before his reply on Tripadvisor ???? Seems to have selective memory !!!! in remembering his story ? From: EPOS - White Hart W91358 Date: 26 February 2017 at 22:08:15 GMT To: fran mcgarry Subject: RE: Disappointed Customer Dear Ms McGarry, Sorry you feel it has taken too long to get back to you, this is because of the shift patterns we work meaning I don't usually catch up with all team members until the weekend. Due to full time team members have their days off during the week. I have now been able to speak to your server and the duty manager from your visit. It is our policy to deal with complaints within seven days, I probably should have mentioned that in my previous email, I'm sorry I didn't do that. We offer a selection of vegetarian dishes on our menu, but you are entirely correct we don't offer a vegan dish. We are however more than happy to tailor dishes to suit particular requirements. Or indeed take suggestions on compiling dishes from ingredients from around the menu. We have also in the past catered for vegan groups when given advanced notice. In the case of your visit you were served by one of our newer servers who was less sure about the available options. I would say however I feel that offering a roasted vegetable and goats cheese salad, without the goats cheese is a reasonable suggestion when a guest is vegan. It is unfortunate that our pasta is not suitable for vegans and I have asked my Head Chef to look into changing to a different product. With regards to dessert you should have been offered a fruit salad, I'm surprised this wasn't offered and I'm sorry this didn't happen. But rest assured we have discussed your experience with the team today at our weekly meeting to ensure such requests are dealt with better in the future. Thank you for taking the time to provide your feedback, and rest assured myself and the team have taken your experience on board to make improvements to the service we provide. As a goodwill gesture I have made a donation on your behalf to the Bath Cats and Dogs Home. Kind regards Adam Ford General Manager ________________________________ The White Hart Inn Ford Chippenham Wiltshire SN14 8RP 01249 782213
March 16, 2017|
Answer
Response from Adam F | Property representative |
Dear Fran McGarry The reason for the slight difference in my email response and to the trip advisor review is simple I am responding to two different versions of the event. Your original email states ‘She came back after... More
0
Votes
Steph S
January 25, 2017|
AnswerShow all 4 answers
Response from LouiseCambridgeshire | Reviewed this property |
think it was after 3 but can call the hotel before, take earplugs if light sleeper as walls thin in couch house
1
Vote
Room Tips
"Avoid rooms on the ground floor very noisy with slamming doors. Room rather dark and stuffy. Bathroom could..."
vdomijan
Aug. 27, 2018
Read review
"some rooms are above the terraced eating area- I wonder if this could be noisy?"
989jacquieb
Apr. 22, 2018
Read review
"Don't let them put you in the ground floor over the road"
voiceofpeason
Dec. 5, 2017
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"Did not stay here, although they did offer rooms"
508angelag
Oct. 6, 2017
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