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Quail Hollow Resort

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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Quail Hollow Resort
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363 Reviews from our TripAdvisor Community

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There are newer reviews for Quail Hollow Resort
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Showing 361: English reviews
Oklahoma City, Oklahoma
Reviewed 1 April 2015

Stayed for just one night on a business trip. Hotel itself is nice and clean and has a lodge type feel. Quite a hike to get to my room. Would not have liked it if I had a lot of luggage. Room was nice with good tv (with guide) and nice bathroom amenities. Bed was ok, foam pillows a plus...

1Thank Scott M
Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear Mr. Scott M Thank you for taking time to fill out the survey from your visit to our Quail Hollow Resort. We value all of our guests input and strive to improve our service based on what our guests are asking for. Thank You

Buford, Georgia
Reviewed 26 March 2015

We were in town to visit family for 3 nights and reserved 2 rooms at this hotel. First of all our first night in hotel, the TV didn't work. We called the front desk and were told that there was nothing they could do and we had to wait till the next day. That was just horrible, especially with 2...

2Thank M L
Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear ML, I am very sorry to read about your most recent stay here at Quail Hollow Resort. Our goal is always guest satisfaction. Your comments have been taken very seriously and I am personally investigation each item you have mentioned. I would love to discuss this directly with you. Please feel free to reach out to me directly to...

Geneva, Ohio
Reviewed 8 March 2015 via mobile

Not a very relaxing stay; the heating system in the hotel and lounge is terrible. Needed a parka in the lounge and the hotel hallways were uncomfortably hot. The breakfast buffet was ok but the whole environment needs updated. Looks like 1970's decor and the whole place has a stuffy pretentiousness about it.

Thank Terry H
Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear Terry H. Let me apologize to you that your visit to our lounge was uncomfortable. I have shared your comments with our management team, and with our building superintendent, and we are looking into the heating issue immediately. Your comments do make a difference! Our goal, at Quail Hollow Resort, is to make a memorable experience for all of...

Saint Louis, Missouri
Reviewed 6 March 2015

My swim team came here for our conference meet and I'd say from the outside this hotel looks impressive. The bad part is when you get to your room the impression soon goes away. The wall in our room is currently splitting from the ceiling. It's almost looks like the wall is falling in on itself. The staff when I...

Thank Brendan N
Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear T0501st, First I would like to apologize that you had an issue with your room. If you could please contact me on the room number, I will address that situation immediately. We are always so very excited when the Swim Teams come back to SPIRE. Your group has some of the best behaved athletes that we see all year...

Cleveland, Ohio
Reviewed 1 March 2015 via mobile

Spent one night at quail hollow for a friend's wedding. They let us check in early and the staff was great. Overall it was a good deal- things were clean and the wedding food and drinks were above expectations. The gym was ok and the indoor pool and hot tub were nice to have- we spent 20 min hanging out...

Thank rosedanarosedana
Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear RoseDana, Thank you for taking time to complete your Trip Advisor Survey on your most recent trip to our Quail Hollow Resort. Guest satisfaction is our number one goal! Congratulations to your Friends/Family members who were recently married! Weddings are a great chance to get away for the weekend, but if your travel plans bring you this way again,...

Orrville, Ohio
Reviewed 2 February 2015

I've been to resorts in the past and beg to differ about calling Quail Hollow a resort. The first thing I noticed about the first room we were in was the noise. The patio door (unfortunately facing the expressway) didn't close all the way. The gap at the top of the door was noticably bigger than that of the bottom....

Thank Tracy C
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

We appreciate you bringing some of the issues you had to our attention. I apologize for the noise level in both of your rooms. We are currently developing plans to upgrade many of the room amenities and do hope that you stay with us again once that is complete. We are happy to hear that you enjoyed our restaurant and...

Reviewed 1 February 2015 via mobile

Went there overnight and was not really impressed. Spent almost 2 and a half hours at the almost completely empty steakhouse there, where we were checked on 2 maybe 3 times. The pool was only open to us at certain times, as there was a private event that apparently took priority. Sorry, but why am I paying to not have...

Thank Jezzombies
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Let me first thank you for taking the time to let us know about your stay with us. I apologize that you felt unwelcome when utilizing our facilities. We have reprimanded the persons responsible for your experience and the Department Manager has held a customer service training session with the staff. We do hope you decide to spend the weekend...

Bowling Green, Kentucky
Reviewed 28 January 2015

This hotel is very cozy and has a lodge feel. Found out that it is privately owned. The rooms were clean, the staff were very polite and the restaurant food was excellent and had a good selection including room service. I came here in the middle of winter during a snow storm so I was unable to see the class...

1Thank r w
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for your nice comments about our resort. We have shared them with the staff as well as our management team. We hope to see you again in the future, maybe when there is less snow on the ground.

Reviewed 27 January 2015

Not real sure what the requirements are to be declared a resort but I'm thinking Quail Hollow should be evaluated again. The room overall could be best described as dated. First thing I noticed was the traffic noise, given the distance from the highway one would assume that this would not be a problem, wrong. The patio door was other...

Thank Lawrence D W
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We appreciate your constructive criticism and have taken your comments to our new owners in hopes to fix some of the issues you encountered. We do hope you return once we have had the chance to renovate.

Mentor, Ohio
Reviewed 19 December 2014

My wife and I took advantage of a Groupon deal to try to have a nice getaway night without the kids. Unfortunately nothing really went our way. Below is a list of what we experienced: 1) The heat in our room was broken. After they confirmed this, we were told we'd need to switch rooms and to stay in our...

1Thank RBRB807
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to share your experience on TripAdvisor. It was not the evening you expected and we truly apologize for that. Your comments about the service in the restaurant and the condition of the rooms have been shared with the department heads and the appropriate staff members have been retrained on guest relations and guest expectations....

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Management photos: Courtesy of the property manager

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04/06/2017 05/06/2017
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  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
CK's Steak House
CK's Steak House
Cuisines: American, Steakhouse
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about Quail Hollow Resort

Address: 11080 Concord Hambden Rd, Painesville, OH 44077-9557
Region: United States > Ohio > Lake County > Painesville
Price Range: $121 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Quail Hollow Resort 3.5*
Number of rooms: 176
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Also Known As:
Quail Hollow Hotel Painesville
Renaissance Painesville
Quail Hollow Resort Painesville, Ohio
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Questions & Answers

Here's what travellers have asked, with answers from Quail Hollow Resort staff and other travellers.
3 questions
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Kent, Ohio
11 months ago
over a year ago

See all questions (3)

Questions? Get answers from Quail Hollow Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Awful Hotel!!!”
DanaM892, 22 May 2017 | Read review
“Over looking the golf course would be a added plus.”
WaysonL, 16 May 2017 | Read review
“My tip is not to stay here.”
flyer19952017, 30 Mar 2017 | Read review
“No suggestions - do not stay here. Dirty and old. Needs TLC and Mr. Clean”
renegadeswd, 19 Jan 2017 | Read review
“Second or third floor rooms are better.”
Ziganki, 26 Sep 2016 | Read review
5 of 5
US$106* /night
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Prices are for 1 room, 2 adults
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