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Courtyard Cleveland Westlake

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Courtyard Cleveland Westlake
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133 Reviews from our TripAdvisor Community

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Showing 128: English reviews
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Reviewed 1 week ago

Average experience. The room was nice, though the online description seemed to be different than what we actually got. Front desk staff fell a little short on check in and check out - check in didn't seem to understand what room we were booked into and we waited for quite a few minutes before the front desk clerk came to...

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Helpful?
Thank PJCoastToCoast
David B, General Manager at Courtyard Cleveland Westlake, responded to this review

I want to apologize for your less than satisfactory experience with us. I want to assure you that your experience is not the norm. If you are ever back in Westlake I would certainly like the opportunity to show you. Thank you for your feedback.

Piscataway, New Jersey
Reviewed 4 weeks ago

I had a business trip to Cleveland, OH and I stayed at the Marriott Courtyard Cleveland Westlake. The stay was very comfortable. The service was warm and friendly. I had a room right next to the two elevators and once I entered the room, I forgot I my room was next to the elevators. I heard nothing. The Restaurant was...

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Thank nnewk1
Reviewed 19 March 2017 via mobile

Stayed for three days. Hotel chain is consistent. Rooms are clean and comfortable. Hotel amenities were clean and comfortable as well. Staff was professional and very helpful for the few items we had questions about. Only item was not up to par was the hairdryer - better. To bring your own if needed Would definitely recommend staying and would stay...

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Thank David N
Reviewed 6 March 2017

The hotel is modern, nicely decorated, and clean. The traffic in the halls is sparse and very little noise from the hallways into the room. The room was nicely decorated, clean, and comfortable. The check in clerk was a little stand offish, not very friendly, but not rude. There was no clerk visible for check out. My husband went out...

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Helpful?
Thank Denise Hollosy W
David B, General Manager at Courtyard Cleveland Westlake, responded to this review

I want to apologize for your less than satisfactory experience with us in Westlake. We strive to meet and exceed all of our guest expectations and we have certainly fallen short of that goal during your stay with us. I want assure you that your experience is not the norm and if you are ever back in Westlake I certainly...

Charleston, West Virginia
Reviewed 17 January 2017

A very typical, nice Courtyard property. It is in a good location-near a couple of restaurants and right off the freeway-which is a definite plus. It was quiet and comfortable. The room was large and fairly well lit. The bathroom was the same. Good bed and good shower--all one really needs. The staff was very friendly and efficient. Certainly would...

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Helpful?
Thank Gramps25
David B, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

NEW JERSEY
Reviewed 30 December 2016 via mobile

This is our second time staying at this hotel and we were not disappointed. Our room was ready early and received a suite for our platinum upgrade. The rooms were very dark: good for sleeping but bad for anything else. Very quiet and convenient location right off I-90. Thanks to the staff for working on the holiday and providing a...

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Thank MOMOF2B
Mansfield, Ohio
Reviewed 11 December 2016 via mobile

The hotel is average. Nothing bad but nothing great either. Staff were not outgoing but not ugly. Nicest people we met ran the little cafe in the morning. The desk staff seemed a little clueless about how things run.

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Helpful?
Thank DonnaLH74
David B, General Manager at Courtyard Cleveland Westlake, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you...

Westport, Connecticut
Reviewed 18 November 2016 via mobile

The staff hear is wonderful, the room is very comfortable and the property is convenient. I have been very pleased with my three stays here, and I will continue staying here in future. The restaurant in lobby serves Starbucks and offers a great breakfast to start your day

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Helpful?
Thank smsmsm
David B, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

TOLEDO
Reviewed 1 November 2016 via mobile

The hotel is very nice and in a convenient location close to the highway and Dave & Busters. The hotel appears to be recently remodeled and the rooms are very nice and are pretty big. The staff is friendly as well.

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Thank rentfan626
David B, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

Box Elder, South Dakota
Reviewed 22 October 2016

Stayed here 1 nights and found it was pretty good. It is a little way from the airport and downtown but only 20 minutes or so with light traffic. Nice pool and small gym and a laundy. Breakfast is from a hybrid starbucks wall menu but was actually pretty decent.I had a ground floor room and had very little if...

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Helpful?
Thank Jorton
David B, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Experience a comfortable and relaxing stay near Lake Erie and Downtown Cleveland at the Courtyard Cleveland Westlake. Enjoy spacious accommodations loaded with deluxe amenities like complimentary WiFi, mini-fridge and pillow-top bedding. Ideally located in Westlake near several of the area’s most popular attractions, including Crocker Park Shopping, Progressive Field, Quicken Loans Arena and Cleveland Metroparks Zoo, plus the shores of Lake Erie are within walking distance. Built for efficiency, we’re the ideal hotel for business travelers and are located near Hyland Software, American Greetings, PolyOne, Cleveland Clinic and Ford Motor Company. Open for breakfast and dinner, our on-site eatery, The Bistro features a delicious menu of traditional favorites, Starbucks® beverages, wine, beer, and cocktails. From a fitness center, indoor pool and spa, high-tech business center to complimentary parking, we provide everything the modern traveler needs for a seamless and carefree stay. ... more   less 

Additional Information about Courtyard Cleveland Westlake

Address: 25050 Sperry Drive, Westlake, OH 44145
Region: United States > Ohio > Westlake
Price Range: $153 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Cleveland Westlake 3*
Number of rooms: 122
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Also Known As:
Courtyard Cleveland Westlake Hotel Westlake
Courtyard Westlake
Westlake Marriott
Westlake Courtyard
Courtyard Cleveland Westlake Ohio
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Cleveland Westlake staff and other travellers.
1 question
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Jerry City, Ohio
over a year ago

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Questions? Get answers from Courtyard Cleveland Westlake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a back room, not facing the expressway. I had difficulty falling asleep due to the road noise.”
denisehollosyw, 6 Mar 2017 | Read review
“Like the 4th floor rooms”
Flafreckles, 15 Aug 2016 | Read review
“Pool and small workout center”
PJZChicago, 1 Aug 2016 | Read review
“Ask for a King Bedroom if available and free appetizer card for Carrabba's Italian Grill”
SkierPA, 2 May 2015 | Read review
“Got a better deal calling the hotel directly then booking off 3rd party website. Used AAA membership for additional discount.”
mcclaijd, 23 Feb 2015 | Read review
5 of 5