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Our room was very nice, calm and clean. We loved the nightstands with the built in chargers. The mini fridge kept things colder than most of them do. The shampoo and conditioner bottles were very small, we were concerned about having enough in there for...More
This a a pretty typical Courtyard with no surprises. This hotel has recently been redone and our room reflected the new and updated decor. Check-in was friendly and quick. A couple of things to point out was the hotel has an indoor pool if you...More
Check-in was fairly quick; thankfully, the friendly staff had our keys ready on our arrival. All hotels should do this!
The hotel had two slow elevators. Our room was clean and nicely appointed. The bed was comfortable and had non-feather pillow options--great for allergy sufferers....More
Nice room. Beyond that, extremely disappointing. The clerk at the desk told us a rate that would be available online or at the site, yet we had the website pulled up right there and it was offering a lower rate. He even disputed the rate...More
Thank Randy W
Response from Pamela I, Manager at Courtyard Cleveland WestlakeResponded February 4, 2018
Dear Randy W,
Thank you for choosing to stay at the Courtyard Cleveland Westlake and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your...More
The room was not clean – stains on sheets and spread, dirt on the baseboards. It was late when we checked in so we just used the towels to cover the stains.
We were gone all day and when we returned THE ROOM HAD NOT...More