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TownePlace Suites Cleveland Westlake

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48 Reviews from our TripAdvisor Community

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Showing 47: English reviews
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South Lyon, Michigan
Reviewed 2 days ago NEWvia mobile

This hotel is located in Westlake just off I-90. It is located behind the Courtyard on the road that leads to the MTA commuter lots. The best thing was I was able to get it for less than $100. The room was a clean small suite with a kitchenette. It had a weird layout. The bathroom was small with the...

Thank Brian W
Lake Villa, Illinois, Usa
Reviewed 4 weeks ago via mobile

A recent review last month had me wondering how our stay would be. We had a four person suite. There were five of us so the pull out bed was necessary. We had a clean room and it was calm and quiet. The sofa bed was clean. There was a train that went by about 10 pm but I didn't...

Thank LJ52013
Troy, MI
Reviewed 25 February 2017

Things sure have changed at this location. Last trip was pretty good. This visit sucked. If you are an Elite Member (Platinum/Gold), then forget about any special treatment or perks here. No recognition at check-in. No upgrades. No room requests honored (extra pillows, extra towels, quiet room). No wake-up call honored (never received my wake-up call so missed the "free"...

Thank MGoBlueBoy
Pamela I, Manager at TownePlace Suites Cleveland Westlake, responded to this review

Good Morning MGoBlueBoy, I appreciate your feedback and am very sorry to hear that you did not have an enjoyable experience. I would like to hear more about your stay if you would be willing to call or email me directly. Warm Regards, Pamela Irion Operations Manager Towneplace Suites Westlake 440-871-3756 Pamela.irion@cymwestlake.com

Reviewed 11 February 2017 via mobile

I stayed here 7 nights while in town for business. I chose this hotel because I'd stayed before and had a good experience and because each suite has a kitchen with a stove, oven, dishwasher, microwave, toaster, coffee maker and a large refrigerator. I was able to fix my own breakfast and lunch, though they do offer a complimentary breakfast...

Thank USExpat1nUK
David B, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Reviewed 5 December 2016

Check-in was quick and the room was clean and comfortable. However, as noted in a prior review, the breakfast room is tiny. The eggs and sausage looked like cardboard and the overall selection was sub-par. I've seen better breakfasts at a Red Roof, who by the way doesn't charge a $100 non-refundable pet fee. Really? You would have to pay...

Thank David T
paul g, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

David T, Thank you for your colorful response. As an extended stay hotel, we are set up with full kitchens, so our Guests have the ability to make their own breakfast with their own options if they are not wanting our complimentary breakfast. In regard to our $100 non-refundable pet fee, while some hotels may not charge, most reputable extended...

Highland Park
Reviewed 2 December 2016

Room is good sized. Closet doors stuck on their track the first time we opened them, so we just left them as is. Location is just off Interstate 90. Our view was of the parking lot and train tracks, but we only heard one train while we were there. Breakfast was basic and room barely had enough seating for the...

Thank Laurie M
paul g, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Laurie M, Thank you for your comments. My apologies that the Closet door was off-track, that is something we look for when inspecting rooms daily, I'm sorry we missed that one! Our breakfast room is set up for an extended stay hotel brand, as the Towneplace Suites is. I don't think the architects took into account that there may be...

New York City, New York
Reviewed 23 October 2016

We stayed here two times, once going and once coming back. I was weary due to the reviews but this place was great. Very personable front desk people. Breakfast is so-so but there's always something you can find. Thanks for a great stay.

Thank ilovepuntacana
paul g, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Ilovepuntacana, Thanks so much for the compliments! We are constantly striving to give the best service possible! We appreciate your visits with us, and hope you'll stop by in the future whenever your travels bring you to the Cleveland area!

Columbus, Indiana
Reviewed 17 October 2016

Not high luxury, but very comfortably adequate. We stayed here for just a single night, but felt it was a very nice property and definitely is a place we would go back to. It seemed well run, newly remodeled and probably would be an excellent stop for someone needing a home for a few weeks or months. It is right...

Thank BusyMomIn
paul g, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

BusyMomIn, Thank You so much for your comments and compliments. We pride ourselves on offering great service, clean rooms, and positive experience. Hope to see you back in the future!

Pittsburgh, Pennsylvania
Reviewed 12 October 2016 via mobile

When traveling on business the one thing I look for is cleanliness. Then the maintenance of the facility. In both they score very high in my mind. Plus the breakfast options were great and provided enough options for a strong start. Definitely coming back soon. Great location too...!

Thank Rodney D
paul g, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Rodney D, Thanks so much for your comments! We aim to please, so thanks for letting us know we did.....see you again soon!

Reviewed 5 September 2016 via mobile

We arrived at this location for a 2 night stay for our daughters soccer tournament and were quite a bit disappointed with the condition of our suite. The pictures on the website were very misleading and the rooms are in need of updating. There were two large stains of some kind of substance on the toilet seat. The furniture in...

Thank EmSpring
paul g, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Thank You for your comments, and my apologies for the negative issues you experienced while staying with us! I wish you would have stopped by the front desk and asked for me while you were staying with us, so I could do something for you.... I was in office at the Hotel on Sunday. Thank you for bringing these items...

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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Our TownePlace Suites Westlake in Cleveland, Ohio is the ideal pet-friendly, extended-stay hotel in the Cleveland area. Our convenient location is perfect for business travelers and guests needing a home for more than a few days. When planning your business trip in Cleveland, Ohio, enjoy the convenience of being near Hyland Software, American Greetings, PolyOne, Cleveland Clinic and Ford Motor Company. We offer our guests complimentary WiFi, on-site parking and a buffet breakfast. Our Westlake hotel features interior corridors, which provide a secure pass way to your room. Guests love the ability to prepare meals in the full kitchen found in every room, or at the outside grilling area. Additional hotel perks include a 24-hour business center, a 24-hour fitness center, and an outdoor pool. When staying at our Westlake, OH hotel, you will be near Crocker Park Shopping, downtown Cleveland, Progressive Field, Cleveland Metroparks Zoo and we are within walking distance of the shores of Lake Erie. ... more   less 

Additional Information about TownePlace Suites Cleveland Westlake

Address: 25052 Sperry Drive, Westlake, OH 44145
Region: United States > Ohio > Westlake
Price Range: $109 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Cleveland Westlake 2.5*
Number of rooms: 86
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Also Known As:
Towneplace Suites Cleveland Westlake Hotel Westlake
TownePlace Suites Cleveland Westlake Ohio
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Questions & Answers

Questions? Get answers from TownePlace Suites Cleveland Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There was a train at midnight, then again at 7:45 am. on a Sunday. Don't leave your window open!”
BusyMomIn, 17 Oct 2016 | Read review
“I think any room or floor would be fine there, but you might hear noise if you had a room facing the pool”
Mstraveler15, 31 Aug 2015 | Read review
“For an extended time, a suite is a great place to spread out and relax. They are located at the end of hallways so are very quiet.”
827janicec, 24 Jul 2015 | Read review
“Two bedroom spacious.”
kjhall, 8 Jun 2015 | Read review
“Our room was a pretty healthy walk from the breakfast area, so if you're looking to eat quickly, you may want to ask for something closer.”
jonw577, 11 May 2015 | Read review
5 of 5