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Things sure have changed at this location. Last trip was pretty good. This visit sucked.
If you are an Elite Member (Platinum/Gold), then forget about any special treatment or perks here. No recognition at check-in. No upgrades. No room requests honored (extra pillows, extra towels,...More
Response from Pamela I, Manager at TownePlace Suites Cleveland WestlakeResponded 28 February 2017
Good Morning MGoBlueBoy,
I appreciate your feedback and am very sorry to hear that you did not have an enjoyable experience. I would like to hear more about your stay if you would be willing to call or email me directly.
I stayed here 7 nights while in town for business. I chose this hotel because I'd stayed before and had a good experience and because each suite has a kitchen with a stove, oven, dishwasher, microwave, toaster, coffee maker and a large refrigerator. I was...More
Response from David B, General Manager at TownePlace Suites Cleveland WestlakeResponded 16 February 2017
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Check-in was quick and the room was clean and comfortable. However, as noted in a prior review, the breakfast room is tiny. The eggs and sausage looked like cardboard and the overall selection was sub-par. I've seen better breakfasts at a Red Roof, who by...More
Thank David T
Response from paul g, General Manager at TownePlace Suites Cleveland WestlakeResponded 6 December 2016
Thank you for your colorful response. As an extended stay hotel, we are set up with full kitchens, so our Guests have the ability to make their own breakfast with their own options if they are not wanting our complimentary breakfast.
Room is good sized. Closet doors stuck on their track the first time we opened them, so we just left them as is. Location is just off Interstate 90. Our view was of the parking lot and train tracks, but we only heard one train...More
Thank Laurie M
Response from paul g, General Manager at TownePlace Suites Cleveland WestlakeResponded 3 December 2016
Thank you for your comments. My apologies that the Closet door was off-track, that is something we look for when inspecting rooms daily, I'm sorry we missed that one!
Our breakfast room is set up for an extended stay hotel brand, as the...More
We stayed here two times, once going and once coming back. I was weary due to the reviews but this place was great. Very personable front desk people. Breakfast is so-so but there's always something you can find. Thanks for a great stay.
Response from paul g, General Manager at TownePlace Suites Cleveland WestlakeResponded 25 October 2016
Thanks so much for the compliments! We are constantly striving to give the best service possible! We appreciate your visits with us, and hope you'll stop by in the future whenever your travels bring you to the Cleveland area!
US$83 - US$138 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
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Towneplace Suites Cleveland Westlake Hotel Westlake ,