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All reviewsdouble treecookiesatrium areapool and hot tubcrocker parkan older hotellake eriestaff was very friendlybusiness tripclean roomsshopping and restaurantsbed was comfortableoff the highwaybanquetclevelandpoolsideconvention
Rooms were not clean, sticky floors.Look like it was a fast turnaround. The lobby is very nice and updated.The banquet hall was short staff food was not cooked. On top of running around the employees that did have were very friendly.More
Thank Dan C
Response from Mike H, General Manager at DoubleTree by Hilton Cleveland WestlakeResponded 3 days ago
Thank you for taking the time to review our property. It is appreciated. I apologize your room cleanliness did not meet your expectations. I have passed on the comments and we will continue to improve on service and cleanliness.
Thank you again and please...More
All staff that I dealt with were very friendly. The room was fine but having an ottoman with the couch would be nice to put your feet up for more comfort. The bathroom was small and the toilet seat was exactly 5" from the shower...More
Thank Roxie H
Response from Mike H, General Manager at DoubleTree by Hilton Cleveland WestlakeResponded June 14, 2018
Thank you for the 5 star review. I appreciate our guests and their willingness to take time to write a reviews. I will pass on the nice comments on our and pass on the notes to the appropriate departments as well.
Thank you again and...More
Comfy room, great fitness center, the in room coffee was amazing! The staff was also very attentive and helpful, when we visited they were very busy with four weddings booked for that day; yet they work with efficacy and courtesy. Only draw back was a...More
planning our Class of 1971 Medicare Gathering went so smoothly with the help of our banquet manager Kari and motel manager Tara ! front desk made check in a welcoming experience thanks to Arti, Karen, Drew , Jen , and Misty ! thank you to...More
We arrived and got our room because we were early we could check in but not the room we wanted, I was fine with that just wanted to get in after a 6 hr drive. When we went to the room the housekeeping staff was...More
Thank Erick D
Response from Mike H, General Manager at DoubleTree by Hilton Cleveland WestlakeResponded 1 week ago
Thank you for taking time to review our property. It is appreciated. I do apologize the service was far from up to par during your recent visit. I would appreciate the opportunity to speak with you about your visit. In the meantime, please know we...More