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DoubleTree by Hilton Cleveland Westlake

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DoubleTree by Hilton Cleveland Westlake
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276 Reviews from our TripAdvisor Community

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Showing 271: English reviews
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Sandusky, Ohio
Reviewed 1 week ago

Disgusting breakfast buffet. Fake eggs and fake bacon. It looked like dog treats. Buffet was picked over by 10am. Food was old. Typical continental breakfast and charged $15 a head. Absurd. Front desk would not check me in with cash.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank 578ronniec
Management response:

Dear 578ronniec, Thank you very much for you review and for staying with us at the DoubleTree by Hilton Westlake. I sincerely apologize for the issues with breakfast during your stay. The product that we use on our buffet line are the brand standards and I will review with the staff that we are preparing them properly as well as...

Westlake, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 3 March 2017 via mobile

When you stand at the front desk at this hotel and also in all the guest rooms I would have soon at least when I was in there's a little sign that says got a problem with your say that.. We'll fix it and I can honestly say this is definitely the thing at this DoubleTree I can say this...

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Helpful?
1Thank jamosword
About Hotel's Favourite Review
Reviewed 1 week ago

well below expectations for a renovated hotel. Holiday Inn was outdated and ding. The Double Tree raised the rates and the same dingy atmosphere still exists. Only nice upgrade was the expansion to bar/restraint. They served two breakfast buffets to our group. The food was cold, lousy, and the wait staff very impersonal. Extremely disappointing

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Stephen B
Waldron, Michigan
Reviewed 2 weeks ago via mobile

Stayed at the hotel on a Saturday night after visiting the Rock and Roll Hall of Fame. Nice indoor pool with hot tub. Friendly staff at the front desk. Rooms were nice although the double beds were on the small size. Still comfortable though. You can tell the structure of the hotel is probably older but they must've done a...

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Helpful?
Thank Rebecca B
Fall Creek, Wisconsin
Reviewed 2 weeks ago

This Doubletree's location is ideal for I-90 travelers who want a VERY NICE and easy stay. It is just a block or so off the highway, just minutes west of the busy-ness of Cleveland in a quiet suburb. The pool looked GREAT (we didn't indulge). The staff was very friendly and the check-in/out was effortless. If you arrive late (like...

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Helpful?
Thank mattoonclan
Elma, NY, United States
Reviewed 2 weeks ago

The bathroom had shower gel/shampoo from the last guest on the shower curtain still. The pool heater was broken and the temp was about 56 and the hot tub was an ice tub. I know things like this happen but they should have let costumers know a head of time. There were 2 groups there for birthday parties that couldn't...

Review collected in partnership with DoubleTree by Hilton
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Thank Y9852WVsoniaa
Fall Creek, United States
Reviewed 2 weeks ago

We did a whirlwind trip from WI to NY for a family event and needed a sort-of midway point to rest on our way back. The location of this Doubletree was SO convenient! Just west of Cleveland, in a quiet suburb and just a block or so off the highway. The staff was extremely friendly! Online booking was super easy...

Review collected in partnership with DoubleTree by Hilton
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Thank Pamela M
Michigan Center, Michigan
Reviewed 3 weeks ago

Should let you know when a convention is in at the same time. So many little ones, running soaking wet. We had a few falls due to improper pool attire. Elevators were always drenched with water, wet towels every where.

Review collected in partnership with DoubleTree by Hilton
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Thank Mar H
Allentown, Pennsylvania
Reviewed 4 weeks ago

Walls were very thin where i could hear next door TV, bathroom flushing, phone calls conversations. I staid for 5 nights, which I had to walk up in middle of night because my next door person was using the bathroom which I could hear in details, or taking a late shower or talking on the pohne.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank kalsahsah
IHGService, Guest Relations Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Hello kalsahsah! Thank you for your feedback regarding your stay at Holiday Inn Cleveland West - Westlake, OH. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, I'm sorry we fell below your expectation regarding sound proofing. We will look into this...

geneva ,ny, United States
Reviewed 4 weeks ago

great stay,will be back next year AA++. thanks to staff at double tree for a memorable stay.freshly upgraded rooms,total revamp of bar area and breakfast are.the revamp opened up the floor plan to utilize more room for events.grand entranceway,workmanship is top notch.felt like you were staying at a premium hotel with regular room prices,great value

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 906domd

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree By Hilton Cleveland - Westlake is a 266 room full service hotel located just off I-90 at exit 156 in a prestigious western suburb of Cleveland. The DoubleTree by Hilton Cleveland - Westlake is just minutes from Crocker Park and Lake Erie (Huntington Beach.) We are only 20 minutes from Cleveland attractions: Progressive Field (home of the Cleveland Indians), Cleveland Brown s Stadium, The Rock & Roll Hall of Fame, the Science Center, and the Quickens Loan Arena where LeBron James and the Cleveland Cavaliers play all their home games. Special in room amenities are free high-speed Internet, free local calls, and free parking. ... more   less 

Additional Information about DoubleTree by Hilton Cleveland Westlake

Address: 1100 Crocker Rd, Westlake, OH 44145-1033 (Formerly Holiday Inn Cleveland -West)
Region: United States > Ohio > Westlake
Price Range: $131 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Cleveland Westlake 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Holiday Inn Cleveland -West Hotel Westlake
Westlake Holiday Inn
Holiday Inn Westlake
DoubleTree By Hilton Cleveland Westlake Ohio
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Questions & Answers

Questions? Get answers from DoubleTree by Hilton Cleveland Westlake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is a center pool area. If traveling with family groups you may enjoy an inside view of the pool area”
mattoonclan, 4 Apr 2017 | Read review
“Pick somewhere else”
487215adrian, 26 Jan 2017 | Read review
“Try to ask for a room overlooking the pool area.”
radar643, 23 Oct 2016 | Read review
“I wouldn't want a room on a lower floor overlooking the pool unless I planned on spending lots of pool time.”
HDS1, 9 Oct 2016 | Read review
“South side; at least you have two elevators to fight over.”
DrParticle, 29 Sep 2016 | Read review
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