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DoubleTree by Hilton Cleveland Westlake

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Traveller (26)
Room & Suite (9)
Dining (4)
Overview
  • Excellent35%
  • Very good23%
  • Average17%
  • Poor14%
  • Terrible11%
Travellers talk about
“double tree”(23 reviews)
“cookies”(33 reviews)
“pool and hot tub”(12 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton Cleveland Westlake
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Cleveland Westlake
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (415)
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410 results
Traveller rating
136
96
71
58
49
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Time of year
LanguageEnglish
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136
96
71
58
49
Show reviews that mention
All reviewsdouble treecookiespool and hot tubcrocker parklake eriestaff was very friendlybusiness tripclean roomsclevelandhonorsconferencebeddinginterstatecouch
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1 - 5 of 410 reviews
Reviewed 3 days ago

Nothing absolutely spectacular about the hotel. You get cookies (and sometimes extra) upon your arrival but if you have a nut allergy then you wouldn't benefit. Rooms seem smaller than average. Full size beds, not queen sized. Small refrigerator. Small bathroom. Seems to be one...More

Review collected in partnership with DoubleTree by Hilton
Thank VMcCall14
Response from Mike H, General Manager at DoubleTree by Hilton Cleveland WestlakeResponded 2 days ago

Thank you for reviewing our property. It is appreciated. Thank you for the 4 Stars. Please know we will continue to improve on the items you mentioned so we can gain 5 Stars next visit. Thank you again for being a guest of ours. Mike

Hotel's Favourite
Reviewed May 26, 2018

All staff that I dealt with were very friendly. The room was fine but having an ottoman with the couch would be nice to put your feet up for more comfort. The bathroom was small and the toilet seat was exactly 5" from the shower...More

Thank Roxie H
Response from Mike H, General Manager at DoubleTree by Hilton Cleveland WestlakeResponded June 14, 2018

Thank you for the 5 star review. I appreciate our guests and their willingness to take time to write a reviews. I will pass on the nice comments on our and pass on the notes to the appropriate departments as well. Thank you again and...More

Reviewed 3 days ago

Rooms were very clean, cookies were amazing as always. Online check-in and digital key did not work during our stay. Staff were polite and very helpful. Had to wait 40 minutes for a room to be serviced, but other than that the stay was enjoyable.

Review collected in partnership with DoubleTree by Hilton
Thank s0ng01
Response from Mike H, General Manager at DoubleTree by Hilton Cleveland WestlakeResponded 2 days ago

Thank you so much for reviewing our hotel. It is appreciated. I look forward to seeing you on your return visit. Thank you Mike

Reviewed 5 days ago

Seems as though the management at this property has quite a few kinks to work out with customer service and overall environment. This hotel seemed like a DoubleTree in name only. If this is the location you need to stay in and are not otherwise...More

Review collected in partnership with DoubleTree by Hilton
1  Thank 614douglash
Response from Mike H, General Manager at DoubleTree by Hilton Cleveland WestlakeResponded 3 days ago

Thank you for taking the time to review our property. It is appreciated. While we have made huge improvements, we will continue to work hard to improve our service and product. Thank you again. Mike

Reviewed 2 weeks ago

The staff never cleaned out room. We ran out of toilet paper and the bartenders we awful. Pool was suppose to be heated and wasnt. The hot tub didnt work. The bathrooms were tiny and the room were cramped. Not a good stay. It is...More

Review collected in partnership with DoubleTree by Hilton
1  Thank Cindi W
Response from Mike H, General Manager at DoubleTree by Hilton Cleveland WestlakeResponded 2 weeks ago

Cindi, Thank you for taking time to review our hotel. I truly apologize for your experience. This is not how we want to be remembered nor does any Hilton property. Our goal is to exceed your expectations. Please give me a call at your convenience...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Airport Transportation
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$98 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$98 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (26)
Room & Suite (9)
Dining (4)
Pool & Beach (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Harrison G
April 17, 2018|
AnswerShow all 2 answers
Response from Linda F | Reviewed this property |
That is doubtful. Most places would not rent to you. Too young, too risky. Bring someone over 21 with you and you will be fine.
1
Vote
tdonoghue96
June 26, 2017|
AnswerShow all 5 answers
Response from 02queen | Reviewed this property |
the # is on the website
1
Vote
Room Tips
"I wouldn't suggest an interior room only because of the pool's location."
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"Ask the staff about internet if you have trouble."
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"make sure you check room before you check in."
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"The double bedded rooms are only on floors 1,2 and 3 of this 5 story hotel."
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