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DoubleTree by Hilton Cleveland Westlake

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DoubleTree by Hilton Cleveland Westlake
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238 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Cleveland Westlake
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Showing 233: English reviews
Canal Winchester, Ohio
1 review
Reviewed 3 weeks ago

My husband and I had a very nice stay in this hotel. We were in Westlake for a weekend away and to see a football game in Cleveland. Other than hair in the bathroom it was very nice and very clean. We would definitely stay here again.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Constance B
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Constance, Thank you very much for your kind words regarding your recent stay. Sorry for the hir you found. No excuse for that but happy that you enjoyed the remainder of your stay and your room. Sincerely, Bob V, General Manager More 

Hermitage, Pennsylvania
Level Contributor
3 reviews
Reviewed 28 October 2016

I stayed at the DoubleTree for two weeks in the past month and was very dissatisfied both times. The hotel does not feel clean, there were a lot of bugs (flies, gnats, spiders and other crawly things) both in the room and in the ball room. This was consistent both weeks that I stayed at the DoubleTree. The training that... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank nmabate
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear nmabate, Thank you for your review. Your comments are appreciated and are very important to us. I apologize for the shortcomings you experienced and will work diligently to insure that they do not occur again. Sincerely, Bob V, General Manager More 

Waldorf, Maryland
2 reviews
Reviewed 24 October 2016

The remodel part of the hotel is okay, but the cleanliness of the hotel is fair. Don't look under the bed! :/ We had trouble with the tub/shower with the water being hot one min and cool/lukewarm the next. Also the water was very slow and it never quite really drained well the week we were there. Staff is friendly... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank christinamscott09
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Ms. Scott, Thank you for your review on Trip Advisor. I would like to extend my apologies for the issues you experienced with your room. It certainly is not our standard. I also wanted to thank you for recognizing our staff as friendly. We hope to be able to serve you in the future. Sincerely, Bob V, General Manager More 

Fort Erie, Ontario
Level Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 October 2016

The hotel was formally a Holiday Inn....so it was very large. We were there to visit our youngest daughter and husband who flew in to search for a home as they were moving from Phoenix to settle in the area. So we didn't stay much time in the hotel as we were primarily spending time with our daughter whom we... More 

Helpful?
Thank radar643
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear radar643, Glad to read that you found our hotel a good value during your stay. We really appreciate your business and do hope that you will stay with us again the next time you return to Cleveland. Sincerely, BobV, General Manager More 

Claysville, United States
1 review
Reviewed 18 October 2016

We enjoyed being able to make contact with family and quickly find nearby restaurants and shops where we could enjoy good meals and conversation and/or also make purchases from many and varied shops and stores. Crocker Park was very nearby.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Janet J
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Janet, Thanks for your review and recognition of our great location near so many stores and restaurants. We hope to welcome you back soon! Sincerely, Bob V, General Manager More 

Level Contributor
10 reviews
6 hotel reviews
Reviewed 11 October 2016

This is a large hotel with all features you would expect from a Double Tree. The desk staff was very professional and helpful. The same holds true to for the cleaning personal we interacted with. The room was large and well appointed. The bed was comfortable and the bathroom was clean and well stock with amenities. Our room rate included... More 

Helpful?
Thank Jim C
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Jim C, Thanks very much for your kind words about your recent stay with us. We appreciate your positive remarks and do hope that you will stay with us again soon. Sincerely, Bob V, General Manager More 

Fairfield, Ohio
Level Contributor
177 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 9 October 2016

Positives: very good front desk, efficient check in and out, allowed late departure for us with no fuss, spacious room overlooking the atrium, nice pool and exercise room, recycling is encourage with an insert into trash cans, good price Negatives: uncomfortable bed, odd room layout

Helpful?
Thank HDS1
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear HDS1, Thank you for your review. I was happy to read that you enjoyed your stay with the exception being the mattress. We hope to have the opportunity of serving you again the next time your travel plans bring you to Cleveland. Sincerely, Bob V, General Manager More 

Port Clinton, Ohio
1 review
Reviewed 5 October 2016

The Doubletree Cookies are the Best-served warm-ask for more! Check in staff was great. The Elevator was alittle slow and shakey but we survived. Newly renovated and clean but the bathroom was on the small side

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank L1702VQjohnt
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear L1702VQjohnt, Thanks for your review. Glad that you enjoyed your warm chocolate chip cookies. We have plenty waiting for you the next time your travel plans require a hotel in the Cleveland area. Sincerely, Bob V, General Manager More 

Beachwood, Ohio
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 October 2016

Checked in on a Sunday. Clean Hotel, friendly staff and food was good too !!! Danielle at the Front Desk assisted me with a Computer Glitch. Anna at the Front Desk is always pleasant with a wonderful smile.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank John D
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear John D, Thanks for the great review! I was delighted to read that you enjoyed your stay and was particularily pleased that you recognized Anna and Danielle whoi are two of our outstanding staff members. We look forward to serving you in the future. Sincerely, Bob V, General Manager More 

Falls Church, VA
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 October 2016

A well-run hotel with friendly and attentive staff. We have stayed at hotel several times when travelling to Cleveland for family events. The rooms are clean and comfortable and prices very competitive. The pool area is indoors and fun for families. Hotel has full service food and room service. A very good place to stay if travelling to Cleveland. Easy... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank colemanep
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear colemanep, Thank you for your very kind review. I was also pleased to read that you have stayed with us in the past as well. Your loyalty is important and I look forward to your next visit. Sincerely, Bob V, General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree By Hilton Cleveland - Westlake is a 266 room full service hotel located just off I-90 at exit 156 in a prestigious western suburb of Cleveland. The DoubleTree by Hilton Cleveland - Westlake is just minutes from Crocker Park and Lake Erie (Huntington Beach.) We are only 20 minutes from Cleveland attractions: Progressive Field (home of the Cleveland Indians), Cleveland Brown s Stadium, The Rock & Roll Hall of Fame, the Science Center, and the Quickens Loan Arena where LeBron James and the Cleveland Cavaliers play all their home games. Special in room amenities are free high-speed Internet, free local calls, and free parking. ... more   less 

Additional Information about DoubleTree by Hilton Cleveland Westlake

Address: 1100 Crocker Rd, Westlake, OH 44145-1033 (Formerly Holiday Inn Cleveland -West)
Region: United States > Ohio > Westlake
Price Range: $113 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Cleveland Westlake 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Holiday Inn Cleveland -West Hotel Westlake
Westlake Holiday Inn
Holiday Inn Westlake
DoubleTree By Hilton Cleveland Westlake Ohio
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Questions & Answers

Questions? Get answers from DoubleTree by Hilton Cleveland Westlake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to ask for a room overlooking the pool area.”
 of 5 bubbles radar643, 23 Oct 2016 | Read review
“I wouldn't want a room on a lower floor overlooking the pool unless I planned on spending lots of pool time.”
 of 5 bubbles HDS1, 9 Oct 2016 | Read review
“South side; at least you have two elevators to fight over.”
 of 5 bubbles DrParticle, 29 Sep 2016 | Read review
“Don't forget to ask for your cookie on check in! You can get one every night if you ask.”
 of 5 bubbles itstherooster, 11 Sep 2016 | Read review
“not for business trip”
 of 5 bubbles 805seank, 23 Aug 2016 | Read review
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