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I was intending to visit a relative nearby who had recently had major surgery, but as I neared my destination late at night I realized that I was developing a scratchy throat and cough. Not wanting to infect my relative, I did a quick search...More
Thank Brenda R
Response from 00esa, Manager at Extended Stay America - Cleveland - WestlakeResponded March 21, 2018
Brenda, thank you for your feedback. Please accept our sincere apologies for the problems you encountered during your stay. To ensure cleanliness, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. Your concerns about...More
Best Room EVER anyplace anytime p-e-r-i-o-d. Room? We had a mini-suite. IF you want a room.. Ask for Room 118. Full kitchen. Sitting area. Nice restroom. Excellent bed. The Extended Stay America, Cleveland / Westlake, Ohio, is one of the very best properties that we...More
1 Thank kanbaatar
Response from 00esa, Manager at Extended Stay America - Cleveland - WestlakeResponded October 4, 2017
Thank you for sharing your gracious comments about your stay at Extended Stay America. We are thrilled to read you loved the comfort of your room along with the kitchenette in your room and were impressed with all the aspects we offer. I would also...More
This is a very comfortable and friendly hotel. We were driving from Chicago to Washington DC and spent the night here with our wo doggies.
The room was very comfortable. And the staff could not have been friendlier or more courteous.
I would definitely return.More
Response from 00esa, Manager at Extended Stay America - Cleveland - WestlakeResponded March 4, 2018
Thanks for the five-star review of Extended Stay America. We are thrilled to read about your fantastic stay and how much you enjoyed your comfortable room. We work hard to deliver a great experience for all of our guests, so we celebrate reviews such as...More
The staff here from Alex and Jess and front desk to house keeping has been absolutely amazing. We are staying here while waiting to move into our new house. They have not only made us feel like we can relax and feel like we have...More
Thank Christine M
Response from 00esa, Manager at Extended Stay America - Cleveland - WestlakeResponded February 27, 2018
Christine, thank you for the wonderful review of Extended Stay America and for appreciating our courteous associates. We make every effort to provide service that is above and beyond your expectations, and we are pleased to see that you and your family loved your stay....More
most pleasant check in i would say better than average the room was fine average the halls smelled clean. the grounds are above average with a grill and babbling brook and bridge. only issue is no dishes unless you request and very rude staff gentlemen...More
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Response from 00esa, Manager at Extended Stay America - Cleveland - WestlakeResponded November 8, 2017
Thank you for the review of your visit to our hotel. We are happy to know that you liked your check-in service and well-appointed room. However, we are sorry for your disappointment with our breakfast offerings and for the service issue you encountered with one...More
Response from Michael S | Reviewed this property |
I do not know what the question is . I do not blame them for leaving . I did not share the same experience , but if it is a problem then we should not recommend this Hotel . Sorry for a bad experience .