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Check-in and out was smooth even though I showed up and checked out early. My room was clean, comfortable and seemed like-new. It was extremely quiet with no noticeable noise from other rooms at all.
Despite being on the high end for cost in the...More
1 Thank Jeff D
Response from Lisa W, General Manager at Courtyard Cleveland WilloughbyResponded 4 March 2017
Thank you for taking the time to review the hotel, we do not offer free coffee in the lobby, but next time you stay please ask for extra coffee for the express coffee maker in room . We do offer Starbucks coffee to purchase. Thanks...More
I stay at Marriott Hotels almost on a weekly basis and this one is one of the worst with regards to the rooms and the service. The hotel needs a good remodel, especially the rooms as my room was old and not terribly clean. The...More
Response from Lisa W, General Manager at Courtyard Cleveland WilloughbyResponded 19 January 2017
Thank You for taking the time to review the hotel, I am very sorry about your experience here during your recent stay. We strive to make each guest feel welcome and at home. I take these comments very seriously and they will be addressed with...More
This property is seems immaculate, but my laptop screen became dusty over night. The room is comfortable, but a little small for a king bedroom. It came supplied with the typical amenities you would expect, but only one glass glass was supplied. The room's carpeting...More
Nice clean room, housekeeping extremely helpful and polite. Quick check in and in nice location. No breakfast included in stay but plenty of places around to eat breakfast and right near the interstate. My first time staying at a Courtyard but definitely will look into...More
Thank Harry K
Response from Lisa W, General Manager at Courtyard Cleveland WilloughbyResponded 30 November 2016
Thank you for taking the time to review the hotel , we look forward to hosting your visit again next time works brings you to the Willoughby area.
First off they tried giving us two double beds instead of a king. When I objected, she found a king room.. right next to the bar and lobby. Well that's one way to make sure I don't ask next time. Then our key cards only...More
Thank Ann B
Response from Lisa W, General Manager at Courtyard Cleveland WilloughbyResponded 29 November 2016
First thank you very much for taking the time out of the busy holiday season to review the hotel. I am very sorry we did not meet your standards for service , we do try to accommodate all guest request to make there stay pleasant....More
US$123 - US$197 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Courtyard By Marriott Cleveland Willoughby Hotel Willoughby ,