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Courtyard Cleveland Willoughby

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Courtyard Cleveland Willoughby
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128 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Cleveland Willoughby
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Showing 120: English reviews
Chicago
Reviewed 26 May 2015

Stayed here in July 2014 for family reunion weekend and found it clean and comfortable. We were able to get adjoining rooms which is always great for the kids as they like the space to run around and play, get easy access to everyone in the family. Would definitely stay here again.

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Helpful?
Thank John C
rochester
Reviewed 19 May 2015

I am currently staying at this hotel and the property i very clean and it is conveniently located for the project i am working on. The air conditioning does not work in the lobby or in the restaurant and you have to sweat while you eat YUCK. From what I have been told it did not "just" break either. The...

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Helpful?
Thank jimsalone
Reviewed 8 May 2015 via mobile

My family and I stayed here one night while traveling though town. The price was high, but we were willing to pay if it was nice. The lobby looked nice but when we got to the room, it wasn't as clean as I thought it could have been. The bathtub was dirty and behind the toilet was very dirty. The...

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Helpful?
Thank FamilyPMWS
Chris C, General Manager at Courtyard Cleveland Willoughby, responded to this review

Thank you for taking the time to complete a review regarding your recent stay with us. I am sorry that the room cleanliness was not up to your's or my expectations. I will be sure to communicate this the Housekeeping team at the hotel to ensure we don't have this happen again,. I hope to see you again if you...

Reviewed 9 March 2015 via mobile

Very good location. Close to shopping and local eateries. Right off I-90. The rooms were spacious and clean. Hotel staff was friendly. Pool was a bit too cold (indoors) and the hot tub was not working during our stay but they did inform us at check in. I would try the Eat and Park down the road, great little Diner....

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Helpful?
Thank Mandyb192
Albany, New York
Reviewed 22 January 2015

The room was clean and the bed comfortable. The shower drain was slow the first morning and I asked the housekeeper if they could clear it, which they did! The front desk ladies were very friendly by offering suggestions for restaurants and even a coupon for one place. Our room was quiet and we slept good. I do like that...

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Helpful?
Thank Susan V
milford,oh
Reviewed 14 January 2015

My family and I stayed here after the holidays. My mother passed in Oct. and this was my families first holiday without her. I booked our reservations with Michelle for I am a Marriot employee. She did a great job. Upon arrival we were able to check in early that was great!!! Rooms were great except my dads room had...

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Helpful?
Thank Catwomanoh77
Chris C, General Manager at Courtyard Cleveland Willoughby, responded to this review

Catwoman, Thank you for taking the time to post a review regarding your recent stay with us. I am so happy to hear that you were satisfied with your stay and we were able to meet expectations on most fronts during your visit with us. On the note regarding breakfast, there are multiple Marriott brands and Courtyard is one that...

Reviewed 18 December 2014 via mobile

I called the sales representative three times to ask about blocking rooms for our upcoming wedding. I left messages and never received a call back. All of our wedding guests are coming from out-of-town and will now be booking at a different hotel.

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Helpful?
Thank Kayla G
Chris C, General Manager at Courtyard Cleveland Willoughby, responded to this review

Kayla, I am sorry you had this experience, we spoke with the director of sales at the hotel, and she is not familiar with receiving a message. The hotel has been without voicemail for a few weeks. If you would call back Monday after 8, I would be happy to take your information and pass on to our Director of...

Fort Myers, Florida
Reviewed 12 November 2014

Convenient access to Cleveland northeast area, I-90 and I-480 interchange, this updated Courtyard has all the features you expect at a Courtyard along with a quiet setting off the interstate. It is also convenient to a number of very close chain restaurants if you do not want to venture far from the hotel for dinner. The staff was very friendly,...

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Helpful?
Thank Jon H
Chagrin Falls, Ohio
Reviewed 19 October 2014

I booked our stay as a Sweetest Day gift for my husband and I. Also, we had to be in area in the morning to help our daughter move. Marriott needs to invest in this property by putting up new wallpaper and laying down new carpeting in the hallways and guest rooms. Our room was quite comfortable but I had...

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Thank Wendy Z
Indianapolis, Indiana
Reviewed 18 October 2014

We stayed here when we were in town for a wedding, and it was very convenient for that. The hotel itself was nice and clean. I did think it was on the expensive side (even with the wedding block discount) considering its location in the suburbs.

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Helpful?
Thank kat_arit

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Cleveland Willoughby

Address: 35103 Maplegrove Rd, Willoughby, OH 44094-9698
Region: United States > Ohio > Lake County > Willoughby
Price Range: $150 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Cleveland Willoughby 3*
Number of rooms: 82
Reservation Options:
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Also Known As:
Courtyard By Marriott Cleveland Willoughby Hotel Willoughby
Courtyard Willoughby
Willoughby Courtyard
Willoughby Marriott
Courtyard Cleveland Willoughby Ohio
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Cleveland Willoughby staff and other travellers.
2 questions
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Cincinnati, Ohio
over a year ago

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Questions? Get answers from Courtyard Cleveland Willoughby staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Enter from side entrance and go up stairs to 2nd and 3rd floor and avoid single elevator wait.”
 of 5 bubbles TravelerofNJ, 28 Nov 2016 | Read review
“Do not stay in room 130.”
 of 5 bubbles susanlA3186KG, 11 Jul 2016 | Read review
“Side away from the street and on the other end from applebee's.”
 of 5 bubbles 889richardj, 24 Jun 2016 | Read review
“Room on the top floor are much better”
 of 5 bubbles 62demik, 9 Jun 2016 | Read review
“Even though I had one of the rooms pretty far down the hall on 1st floor, it was still rather noisy.”
 of 5 bubbles pam15801, 15 Oct 2015 | Read review
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