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Red Roof Inn Cleveland East - Willoughby

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Red Roof Inn Cleveland East - Willoughby
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325 Reviews from our TripAdvisor Community

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Showing 319: English reviews
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Kalamazoo, Michigan
Reviewed 4 days ago NEWvia mobile

Picked red roof for location and price. Not a huge fan of exterior room entrance. Room was clean and had amenities like fridge and microwave. Blow dryer had to be retrieved from front desk during a down pour. Ice machine across parking lot not open yet due to being closed for season. Utilized one near front check in. Burger King...

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Helpful?
Thank lbridgeman
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Greetings LBridgeman, Thank you for the nice review, we are glad you appreciate our value and location. Our housekeepers enjoy the recognition for their efforts in cleanliness. My apologies for our second ice machine not being open yet (you never know in April what the weather will be). We hope to see you again in future travels, thank you!

Reviewed 5 days ago NEWvia mobile

I have read reviews of some Red Roof Inns that list them as "Basic." I really don't think this Red Roof Inn is "basic" but perhaps a step above. I was very pleased with cleanliness of the spacious room, the friendliness and service of the Front Desk staff, but most of all the comfort of the bed. I had an...

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Helpful?
Thank Dr. Bob D
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hello Dr. Bob! Thank you so much for the great recommendation for our hotel. We are very pleased you had a great nights sleep in the comfort of our bed and felt safe at our location. Our staff really appreciates the recognition of friendliness and for the cleanliness of your room. Our hotel was recently renovated within the past year,...

Reviewed 1 week ago

Experience was fine only that what I chose online was different when I actually got there. I was looking for a microwave and refrigerator but unfortunately the price and the room given to me online were different. Had to pay a different price for a room with microwave and refrigerator.

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Helpful?
Thank Festus D
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hi Festus, I am glad your stay was fine and thank you for allowing us the opportunity to give you some rest and relaxation. Great news that Amanda was able to fix the miscommunication about your reservation mix-up. Guests enjoy having a microwave/mini-fridge unit in the room and for only a few dollars more. We look forward to seeing you...

Michigan
Reviewed 1 week ago

Our room was clean and typically spare, as in the Red Roof tradition. The beds are a little hard, the little is a little harsh, but for the economical price, we were satisfied. Red Roof has done a pretty good job of electrifying the rooms, but why still - after all these years? - no hair dryer?

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Helpful?
Thank 325Eugenie
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hello Eugenie! Thank you for recognizing our housekeepers effort for cleanliness and appreciating our value. Our Red Roof was renovated just one year ago and we are happy you love the look of our hotel and other Red Roofs. We are glad your were satisfied with your stay and the next time you stay with us (or other Red Roofs),...

Orrville, Ohio
Reviewed 13 March 2017

First of all, dialing direct to this hotel is a true test of patience. I have never called this hotel without getting frustrated, hanging up, then trying again at a later time. Why? Because getting anyone to answer is next to impossible. I will listen to the phone ring on the other end (for MINUTES) before I hang up and...

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Helpful?
1Thank Tracy C
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hello Tracy, We did have some phone trouble this past week, all OK now. We had some power 'flickering' that caused it. But your comments sounds like you've called more than once and I appreciate your suggestion about some canned recording. We do have a menu when you first call in trying to direct your call and I don't know...

Syracuse, New York
Reviewed 13 March 2017

Bedspread had stains on them. Paid a $4 upgrade fee for microwave and fridge, but had no coffee maker. Walls so thin you hear your neighbour. Also deadbolt didn't work!! A advertised $50 room turned out to be $65. Definitely NOT a bargain.

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Helpful?
1Thank rnbarbi
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hi Barbie, My apologies for the stain on the bedspread and the deadbolt too. All our rooms have cinderblock between them, you must have had some really loud neighbors during your stay and I apologize for the loud neighbors. All of our deadbolts automatically lock when closing the door, it is hard to reply to your 'nonworking deadbolt' issue without...

Willoughby, Ohio
Reviewed 3 March 2017

I came home very late from a business dinner this past week, and found the electricity off in my neighborhood. My house was freezing. I was very tired. I decided to grab a hotel/motel room near my home; it was too late to impose on friends. Since there are several inns near my home, I went to a nationally recognized...

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Helpful?
Thank 113macbeth
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hello Macbeth! Thank you for allowing us the opportunity to provide you with some rest and relaxation after such a challenging evening with your home and attempted stay at another hotel. We appreciate you taking the time to recognize Rhonda and her efforts, she is one of a kind and we are fortunate to have her on our staff. We...

Reviewed 23 February 2017 via mobile

In my travels have I experienced a Red Roof that you can't smoke on the balcony or walkway but this one. This is absolute crap. 100% smoke free doesn't mean smoke free balconies and walkways. I have stayed at over 100 hundred Red Roof. None have ever been 100% smoke free balconies and walkways. This is absolute crap.

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Helpful?
Thank Michael M
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hi Michael, We are 100% smoke free hotel and we do have a designated smoking area. We appreciate anyone who smokes to be 25 feet from an open door or window, there are Ohio state laws pertaining to this issue. I apologize for any inconvenience this caused you during your stay with us.

Endicott, New York
Reviewed 13 February 2017

Booked a room for a 2 night stay (Friday & Saturday). The first night was pleasant and fairly quiet. The second night was another story. I was awoken at 2:45 in the morning, when the people in the next room came "home". They were yelling at each other and using profanities, and this went on for well over an hour....

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Helpful?
Thank Jackie G
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hi Jackie, Thank you for the review. You mentioned the positives, you appreciated the cleanliness, the amenities and the value for your stay with us. While your room was our standard double room, we do have room types with amenities like microwave/mini-fridge units, coffee makers, hair dryers and more. I apologize for your noisy neighbors (especially at that time of...

Amarillo
Reviewed 6 February 2017

A nice, quiet, decent motel right off I-90 and Rt. 306. Stayed there numerous times and staff is always pleasant and helpful. Not a fancy place, and no pool for kids so you need to go elsewhere to let them have fun. Clean, with a fair price. Several fast food places near. We usually leave around 2-3 am and front...

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Helpful?
Thank Wayne C
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hello Wayne, Thank you very much for the great review. Our staff appreciates the recognition for their efforts in friendliness and cleanliness. We are fortunate to have a great location just off the Interstate and yet very quiet. Red Roof loves pets and we have a great area for pets to play. We appreciate your loyalty to us and to...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Red Roof Inn Cleveland East - Willoughby

Address: 4166 State Route 306, Willoughby, OH 44094-9203
Region: United States > Ohio > Lake County > Willoughby
Price Range: $74 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Cleveland East - Willoughby 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Red Roof Inn Willoughby Hotel Willoughby
Willoughby Red Roof Inn
Red Roof Inn Cleveland East - Willoughby Ohio
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Cleveland East - Willoughby staff and other travellers.
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Questions? Get answers from Red Roof Inn Cleveland East - Willoughby staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you need a microwave and/or refrigerator you need a different room with a different price.”
festusd2017, 12 Apr 2017 | Read review
“If you don't have accessibility issues, I'd pick the second floor. That way you're above the headlights of the cars that are parking there.”
370jackieg, 13 Feb 2017 | Read review
“The rooms on the freeway (I-90) side of the complex get a lot of road noise on the balcony, but the doors and windows are sound-efficient.”
LBtviajamucho, 10 Nov 2016 | Read review
“No elevator so a ground floor may be more to your needs. Only 2 floors so a short walk up.”
allanr356, 20 Sep 2016 | Read review
“The rooms was very nice”
W8550PTcarlas, 14 Sep 2016 | Read review
5 of 5