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Red Roof Inn Cleveland East - Willoughby

TravelocityUS$58*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Red Roof Inn Cleveland East - Willoughby
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330 Reviews from our TripAdvisor Community

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Showing 324: English reviews
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Toronto, Canada
Reviewed 1 week ago

Booked the room on line in rush and no time to find it out why some room does not mention about coffee maker. And told some room does not come with coffee maker, fridge, and microwave while we checked in. Lucky, there has many stores around this Inn. Room is bigger and has two queen beds but not enough towers...

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Helpful?
Thank Nancy W
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hi Nancy, Thank you for the nice review. We have several rooms types, Standard King and Standard Double (the room you booked). We have Superior King that feature microwave/mini-fridge unit, hair dryer, iron with board and coffee maker. We also have Premium rooms that feature the same items as the Superior King and plush bed and bedding and a snack...

Chambersburg, Pennsylvania
Reviewed 2 weeks ago

We had a great first floor room, with a king sized bed and all the necessary amenities. The staff were all friendly and helpful at the desk and in the staff that maintained our rooms, which includes Laura,Audrey and Carrie(my niece). We were in easy distance to visit family and friends in Willoughby, Mentor and Fairport Harbor, and a 20...

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Helpful?
1Thank dpsmith1971
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hello Dan and Mara! We are so happy you had a great stay while in town visiting family and friends. We appreciate the recognition for our staff and their efforts. You are right, we have a great location at I-90 and State Rt 306. Only 20 miles from downtown Cleveland (where there is a whole bunch of great things to...

Ann Arbor, Michigan
Reviewed 2 weeks ago

We stayed at the Red Roof Inn for two nights. Making reservations and check-in & out were fine. Employees were friendly. They had difficulty keeping track that we had 3 adults in the room and needed a 3rd set of towels. Cleanliness is OK; don''t inspect too closely.

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Helpful?
1Thank 460debrag
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hello 460! Thank you for the review and for staying at our hotel. We appreciate the recognition of our friendly employees and the check-in and check-out went fine. My apologies for our difficulties in getting you the 3rd set of towels during your stay. I am glad the cleanliness was OK, but it sounds like we could have done a...

Gaffney, South Carolina
Reviewed 3 weeks ago

What a GREAT Staff. Very close to the sites in Kirtland. Our two small dogs love this place. The people that clean do a great job ! ! ! Small Fridge and Microwave a plus. I love the laminate flooring ! ! ! Smoke Free Room that do not stink ! ! ! Red Roof for us !! ! !...

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Helpful?
1Thank kf1pbob
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Greetings Bob! Thank you very much for great review and recommendation! Our staff appreciates the recognition for their efforts in friendliness and cleanliness. We are pet friendly and 100% smoke free. We were recently renovated just this past year. We received all new beds, bedding, flooring, furniture, paint (inside and outside). We also got a new parking lot and a...

Detroit, Michigan
Reviewed 3 weeks ago via mobile

Another great stay thanks to Debi, she handles guest problems and still checks people in. Great multi tasker. The no pet fee is a senior citizen plus. I recommend the premium rooms worth the extra. I also like the laminate Floors instead of dirty carpet. Building and grounds look good.

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Helpful?
Thank steve s
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hi Steve, Thank you very much for the nice review and recommendation. Debi appreciates the 'big pat on the back!" for her amazing multi-tasking skills and friendliness. I agree with you about the premium rooms, they are amazing with the extra plush bed and bedding, the snack box make it worth the extra dollars. We also appreciate the comments about...

Kalamazoo, Michigan
Reviewed 19 April 2017 via mobile

Picked red roof for location and price. Not a huge fan of exterior room entrance. Room was clean and had amenities like fridge and microwave. Blow dryer had to be retrieved from front desk during a down pour. Ice machine across parking lot not open yet due to being closed for season. Utilized one near front check in. Burger King...

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Helpful?
Thank lbridgeman
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Greetings LBridgeman, Thank you for the nice review, we are glad you appreciate our value and location. Our housekeepers enjoy the recognition for their efforts in cleanliness. My apologies for our second ice machine not being open yet (you never know in April what the weather will be). We hope to see you again in future travels, thank you!

Reviewed 18 April 2017 via mobile

I have read reviews of some Red Roof Inns that list them as "Basic." I really don't think this Red Roof Inn is "basic" but perhaps a step above. I was very pleased with cleanliness of the spacious room, the friendliness and service of the Front Desk staff, but most of all the comfort of the bed. I had an...

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Helpful?
Thank Dr. Bob D
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hello Dr. Bob! Thank you so much for the great recommendation for our hotel. We are very pleased you had a great nights sleep in the comfort of our bed and felt safe at our location. Our staff really appreciates the recognition of friendliness and for the cleanliness of your room. Our hotel was recently renovated within the past year,...

Reviewed 12 April 2017

Experience was fine only that what I chose online was different when I actually got there. I was looking for a microwave and refrigerator but unfortunately the price and the room given to me online were different. Had to pay a different price for a room with microwave and refrigerator.

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Helpful?
Thank Festus D
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hi Festus, I am glad your stay was fine and thank you for allowing us the opportunity to give you some rest and relaxation. Great news that Amanda was able to fix the miscommunication about your reservation mix-up. Guests enjoy having a microwave/mini-fridge unit in the room and for only a few dollars more. We look forward to seeing you...

Michigan
Reviewed 10 April 2017

Our room was clean and typically spare, as in the Red Roof tradition. The beds are a little hard, the little is a little harsh, but for the economical price, we were satisfied. Red Roof has done a pretty good job of electrifying the rooms, but why still - after all these years? - no hair dryer?

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Helpful?
Thank 325Eugenie
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hello Eugenie! Thank you for recognizing our housekeepers effort for cleanliness and appreciating our value. Our Red Roof was renovated just one year ago and we are happy you love the look of our hotel and other Red Roofs. We are glad your were satisfied with your stay and the next time you stay with us (or other Red Roofs),...

Orrville, Ohio
Reviewed 13 March 2017

First of all, dialing direct to this hotel is a true test of patience. I have never called this hotel without getting frustrated, hanging up, then trying again at a later time. Why? Because getting anyone to answer is next to impossible. I will listen to the phone ring on the other end (for MINUTES) before I hang up and...

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Helpful?
1Thank Tracy C
Ken M, General Manager at Red Roof Inn Cleveland East - Willoughby, responded to this review

Hello Tracy, We did have some phone trouble this past week, all OK now. We had some power 'flickering' that caused it. But your comments sounds like you've called more than once and I appreciate your suggestion about some canned recording. We do have a menu when you first call in trying to direct your call and I don't know...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Red Roof Inn Cleveland East - Willoughby

Address: 4166 State Route 306, Willoughby, OH 44094-9203
Region: United States > Ohio > Lake County > Willoughby
Price Range: $82 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Cleveland East - Willoughby 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Red Roof Inn Willoughby Hotel Willoughby
Willoughby Red Roof Inn
Red Roof Inn Cleveland East - Willoughby Ohio
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Cleveland East - Willoughby staff and other travellers.
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Questions? Get answers from Red Roof Inn Cleveland East - Willoughby staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hard to has any noise, even had a few bigger trucks at parking lot. However, choose right room if you want to make coffee at your room.”
ysnw, 17 May 2017 | Read review
“Second floor in the back of the property was good.”
460debrag, 9 May 2017 | Read review
“Rooms between the buildings are quiet. The South Side is also quiet.”
kf1pbob, 4 May 2017 | Read review
“If you need a microwave and/or refrigerator you need a different room with a different price.”
festusd2017, 12 Apr 2017 | Read review
“If you don't have accessibility issues, I'd pick the second floor. That way you're above the headlights of the cars that are parking there.”
370jackieg, 13 Feb 2017 | Read review
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