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Hugo Inn & Suites

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11/06/2017 12/06/2017
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14 Reviews from our TripAdvisor Community

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Showing 14: English reviews
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Springdale, Arkansas
Reviewed 13 March 2017 via mobile

No remote, phone didn't work. Put me in a smoking room without asking. The mini fridge kept waking me up it was so loud. They didn't offer me any discount or to move rooms when I complained. I wouldn't recommend it unless you were desperate. The pool was out of order and the hall floors were dirty.

Thank ceaster1897
Reviewed 16 September 2016

Passing through Hugo and stayed at this hotel. It was average for a cheaper hotel. The rooms were clean but kind of smelled of smoke. Bed was comfortable. Only problem we had was when we came back from dinner, there were four people on either side of the front door sitting in chairs and smoking. We had to walk through...

Thank TxAg75
Port Arthur, Texas
Reviewed 7 January 2016

They take dogs, thank goodness! We stayed on the 1st floor, just off the lobby...I think that's the dog room. The room was extremely clean, the beds were extremely comfortable. The front desk ladies were awesome. They helped me with google maps directions to our final destination in TX. Didn't charge for the copies, which shocked me! Upon leaving, the...

Thank Betsy T
Reviewed 14 November 2015

This is the second time I have stayed here. The staff is friendly and helpful. Rooms are clean. Big plus it is next to Walmart and has a refrigerator and microwave. This makes it is great for getting travel needs plus snacks.

1Thank D W
Reviewed 25 August 2015 via mobile

This place would be somewhat descent if they changed their employees!!! The manager appearance is very inappropriate. The house keepers have no uniforms. The noise complaints are not from the other guest it is from the employees. I have my do not disturb sign on my door and I have it locked. I get this bagging knock on my door...

2Thank crystal w
Reviewed 25 April 2015 via mobile

This hotel has changed names and now is called "HiWay Inn of Hugo" Average hotel. We arrived after 1 am and got a room at a discount. Beds are fine had a hot and cold breakfast which included waffles. If you stain in Hugo. I would say this would be the best choice out of the others we looked st

3Thank Linda P
Reviewed 15 April 2015

The manager was one of the rudest people I have ever met in my life. He made my mother so upset that she was crying. We were there for a funeral and he accused them of a room mix up and was yelling at them at 9 pm! We will never ever stay here again. I am still in shock...

Thank Brandi H
Reviewed 29 July 2014

Mold in room, crack in swimming pool, (No Swimming). Cable was down, called to report... no one ever came! Wifi was not working. Asked for refund, refund was given to wrong couple. Melissa knows this and hung up in my face! Stay in a hotel in Paris, TX. Only 20min away, but NICE!!!

Thank Kenneth W
Wichita, Kansas
Reviewed 30 October 2013

I have stayed in this motel numerous times. The last stay I had there will be my last! There are multiple small things that helped make my mind up. First, I asked to have the running toilet fixed. It wasn't even looked at during my multi day stay. Second, As I was standing at the front desk for check in,...

1Thank Chuck S
Reviewed 26 May 2013 via mobile

Hotel was very clean front desk was very nice and Neil the owner is very humorous and made you feel at home. I have stayed at this hotel several times and I love it. I would definitely stay recommended this hotel.

1Thank Lisa011172

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11/06/2017 12/06/2017
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In your room
  • Air Conditioning
  • Laundry Service

Additional Information about Hugo Inn & Suites

Address: 2111 E Jackson St, Hugo, OK 74743-4256 (Formerly Best Western)
Region: United States > Oklahoma > Hugo
Hotel Class:3 star — Hugo Inn & Suites 3*
Number of rooms: 58
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Questions & Answers

Questions? Get answers from Hugo Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in a hotel in Paris, TX. Only 20min away, but NICE!!!”
kennethw361, 29 Jul 2014 | Read review
“If you have to stay here, the king size rooms at the far west end of the building are the best.”
chucks734, 30 Oct 2013 | Read review
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