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Extended Stay America - Oklahoma City - NW Expressway

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Extended Stay America - Oklahoma City - NW Expressway
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22 Reviews from our TripAdvisor Community

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Showing 22: English reviews
Kansas City, Missouri
Level Contributor
3 reviews
Reviewed 3 days ago NEW

I had a hard time finding the place when I arrived into town, but this is a clean, comfortable hotel with a very helpful staff. I normally refuse to stay anywhere that allows pets but they didn't allow animals in certain rooms and areas. I would stay there again if I'm ever in Oklahoma City again.

Helpful?
Thank yancy74
Elgin, Illinois
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 weeks ago

This was one of the hardest hotels I had to find, thank God for my Garmin. The room did not look like it had been vacuumed, and why bother with a kitchen when the sink doesn't work. We also had a unknown visitor who tried to enter our room about 3 AM. Way to pricey for what you get. With... More 

Helpful?
Thank Kenneth O
Manager_11525, Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

I appreciate you taking the time to write a review of your experience with us. I was disheartened to read that you were not satisfied with you recent with us. Please accept our apologies. Your comments were reviewed by the staff, and we will make sure your experience is not repeated. Thank you very much for bringing this to our... More 

Level Contributor
5 reviews
Reviewed 10 October 2016

On assignment in OKC, This ESA is great! Arrived later than expected, no problem. Room was all set up with everything I needed as the mgr, Sheena, called me ahead of time to inquire about my needs regarding my stay. Sheena, Veronica and Brandi provide exceptional customer service, Veronica personally saw to it that we were comfortable in our room... More 

Helpful?
Thank Laura M
Manager_11525, Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Thank you for sharing your experience about your stay. It is great to read that you were provided with outstanding customer service from our staff and that your room accommodation were to your like. I will be sure to inform our staff on the excellent job they are doing. Thank you again for sharing your comments with us. We look... More 

Oklahoma City, Oklahoma
1 review
Reviewed 6 October 2016

I was stuck in Oklahoma City due to long issues and had help from Veronica. She was behind the counter when I arrived and was so so helpful and answered all of my questions. I really appriciate all of the help that I received from Veronica and the other employees. I would reccommend this hotel to anyone thats needing one... More 

Helpful?
Thank codyt6935
Manager_11525, Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

The team and I appreciate your kind remarks. I am proud of our team for being able to assist and accommodate you properly. They will be informed on the great job they are doing. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

1 review
Reviewed 29 September 2016 via mobile

I have been using this hotel and will continue to use it through November. Veronica and Sheena have been amazing and accommodating. The service is great, everyone is kind, clean rooms, etc. I highly recommend this location if you need to stop in OKC for any reason.

Helpful?
Thank Stephanie D
Manager_11525, Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Your feedback is very important. Thank you for sharing. I am pleased to see you are receiving excellent customer service from our staff and that you are finding the location of our hotel suitable. The staff will be informed of the excellent work they are doing. Thank you again for your review. It would be our pleasure for you to... More 

1 review
Reviewed 30 July 2016 via mobile

The second time I stayed the room was clean every thing was in order the breakfast was very nice I want to thank Veronica, and Sheena for their help and pleasant experience there. I was checked in quickly, easy access to go shopping and restaurants.

Helpful?
Thank bigldr2005
Manager_11525, Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

We appreciate you taking the time to share your comments with us. Our staff strives to provide each guest with excellent accommodations. I am pleased to read that we were able to do that for you. Thank you again for sharing your experience. We hope you will choose to continue to stay with us in the future. More 

Texas Gulf Coast, Texas
1 review
Reviewed 27 July 2016

i was kind of scared to stay due to the review but when i stop in just to check out a room the frount desk clerk (veronica) was so nice and when she asked me how my day was she really seem to care and went through everything the property offered. she ensured me that if i stayed here i... More 

Helpful?
Thank terrancetodd1980
Manager_11525, Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Thank you for writing a review. I'm pleased at reading how helpful and attentive our staff was during your stay. It is also great to know that you found the room and amenities useful, such as the fully equipped kitchen. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring... More 

1 review
Reviewed 22 July 2016 via mobile

Sheena and veronica are the absolute best staff that I have run into in my time traveling. They where very helpful to any and every need I could have possibly have had. They are the most caring and kind staff that I have meet as workers and people. they made our stay the most excalent, fun and welcoming stay humanly... More 

Helpful?
Thank deannacobbs
Manager_11525, Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

It is a pleasure reading your review of your experience with us. I am pleased our staff was attentive and accommodating through the duration of your stay. I will be sure to inform them on the excellent customer service they are providing. The staff and I would like to thank you again for posting your review. We look forward to... More 

1 review
Reviewed 21 July 2016 via mobile

My hotel stay here is excellent the staff and manager is excellent I would recommend this hotel to everyone I give this hotel a five star my family relocated to Oklahoma and the stay with two children was great and its very convince to restaurant and shopping basically walking distance

Helpful?
Thank MrsInez
Manager_11525, Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

It is rewarding to read that you had such an excellent stay with us. I'm pleased our staff was able to accommodate you and your family while you relocated to the area. Welcome to Oklahoma. Thank you for choosing us and I hope you settle in nicely in our state. More 

1 review
Reviewed 11 July 2016 via mobile

I found out my sister had passed. So I drove all night to get to okc. I arrived a little after 3 am. Latina the overnight person was very polite. She helped me in every way she could. There was a lot going on and Latina made it a lot better just by being friendly. Her patience and the way... More 

Helpful?
Thank Joslyn H
Manager_11525, Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

I want to thank you for taking the time to write such a nice review of our hotel. I am so glad to know that our staff, especially Latina, provided you with great customer service. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We look forward to welcoming you... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Recently Renovated Rooms - Everything from new flooring and fresh paint to upgraded bedding and flat screen TVs. Better Rooms. Better Stay. 100% Non-Smoking Welcome to Extended Stay America - Oklahoma City - NW Expressway. Our hotel is designed especially for longer stays with studio suite rooms featuring a fully equipped kitchen! Something you won't find in a typical hotel. AMENITIES Fully equipped kitchen with refrigerator, stovetop and microwave. We offer complimentary comfort packs that include a coffee maker, cooking utensils, dishes, and cutlery, just ask and we will deliver! Wireless internet access available in all rooms. Upgraded wireless internet access is available in all rooms for a nominal surcharge. On-premise coin-operated laundry facility open 24 hours a day, 7 days a week. Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes your choice of fresh fruit, a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Pet-friendly rooms available Housekeeping Service: Our promise is to provide you with a fresh, clean room. We also take our commitment to the environment very seriously and strive to freshen up without wasting our natural resources unnecessarily. Towards this common goal, housekeeping services are scheduled based on the number of nights you will be staying with us. For 8 or more night stays: One "full service" housekeeping is provided each week. Please refer to the key packet you receive at check-in for your scheduled housekeeping service day. Additional full or refresh services are available as outlined below. For 1-7 night stays: Fresh towels and linens are available at the front desk as often as needed with our exchange program. Full Service (provided weekly): Dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchen, and replenishing soap and toilet paper if needed. Additional Full Service can be purchased at $10 per service. Refresh Service (optional service): Replacing soiled towels, emptying trash, replenishing soap and toilet paper if needed, and making bed with existing linens. Refresh Service can be purchased at $5 per service. *Dishes are not washed during either service for your health and well being. Dish soap is not provided by the hotel. Check In / Check Out Check-in time for arriving guests begins at 3 p.m. Check-out time for departing guests is 11 a.m. For guests opting to pay in cash, a $100 cash deposit is required per room, per stay. This deposit will be used to guarantee incidental charges that may be incurred during your stay, if any, as well as damages to the guest room. Payment of the deposit can only be made by cash. Upon check-out, the room deposit will first apply to outstanding incidental charges, and all or a portion may be retained to cover damages to the room during your stay. At check-out, after satisfactory inspection, the room deposit will be refunded. Refunds over $100.00 will be mailed by check within 14 days of departure. A receipt will be provided at check-in verifying receipt of the room deposit, and again at check-out verifying the final balance returned. Cancellation Policy Reservations must be cancelled by 6pm local hotel time on date of arrival, or the 1st night's stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Reservations made with advanced purchase rates are non-cancellable and must be booked within a minimum seven days prior to check-in. Reservations are based on availability. Pet Policy Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first month (not to exceed $150 + tax per pet), payable the first night of your stay and is charged at check-in. Each month thereafter is a $10 non-refundable fee (+tax) per day for the first 5 days of each month (not to exceed $50 + tax per month, per pet). This fee is to cover the cost of cleaning and fumigating guest room. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Larger, or more than two pets requires property manager’s approval. Please contact the property for questions. Occupied guest rooms with pets are similarly cleaned monthly in the event of a long-term stay. Advanced Payment Policy: It is Extended Stay America's policy and practice to require payment in advance for guest rooms. At check-in, our guest must pay for the entire stay if the length of the stay is less than seven days; or for one week at a time if the stay is seven days or longer. For stays of longer than seven days, the guest will be required to pay for each week in advance. Payment Policy: It is the policy and practice of Extended Stay America to require payment in advance for guest rooms. At check-in, guests paying the nightly rate will be charged for their entire stay. Guests paying the weekly rate will be charged for the first week of their stay upon check-in. Children 17 years of age and under stay free with an adult in the same room. ... more   less 

Additional Information about Extended Stay America - Oklahoma City - NW Expressway

Address: 2720 Northwest Expressway, Oklahoma City, OK 73112
Region: United States > Oklahoma > Oklahoma City
Price Range: $78 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Oklahoma City - NW Expressway 2*
Number of rooms: 110
Reservation Options:
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Also Known As:
Extended Stay Oklahoma City
Oklahoma City Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Oklahoma City - NW Expressway staff and other travellers.
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Questions? Get answers from Extended Stay America - Oklahoma City - NW Expressway staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“depends on individual needs”
 of 5 bubbles L6274TVlauram, 10 Oct 2016 | Read review
“Any room is perfect, Just ask for Veronica or Sheena. They are both amazing and will help with anything to get you taken care of.”
 of 5 bubbles codyt6935, 6 Oct 2016 | Read review
“Ask for a corner room facing the neighborhood. Always ask for a room away from the elevators if you want quiet.”
 of 5 bubbles jansjourneys, 31 Mar 2016 | Read review
“i like the face the front i just ask and if they have they give it to me”
 of 5 bubbles 45sammyc, 12 Sep 2015 | Read review
“Ask for a room on the west side as it'll be quietest”
 of 5 bubbles Parker5819, 17 Aug 2015 | Read review
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