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Fairfield Inn & Suites Ponca City

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Fairfield Inn & Suites Ponca City
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74 Reviews from our TripAdvisor Community

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Showing 74: English reviews
Kearney, Missouri
Reviewed 26 October 2016 via mobile

Spent a long weekend in Ponca City area recently and stayed at this property. Staff were friendly and helpful. Bed and pillows very comfortable. Breakfast offered a variety of choices and I really enjoyed the waffles.

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Helpful?
Thank kKathyH
PoncaCityFFI, General Manager at Fairfield Inn & Suites Ponca City, responded to this review

Thank you for taking the time to let us know about your recent stay with us. I am so glad the staff was attentive to your needs. Please stay with us again when you return to Ponca City!

Dallas, Texas
Reviewed 9 October 2016

We have stayed here several times over the years. It was a good location for us. This last time the place was showing its age. They have tried to update but the style was not our taste. The whole place looked old and worn. Tattered carpet, mold looking caulking around the tub, stained wash cloth on towel bar. Heavy smell...

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Helpful?
Thank PELICANJANE
PoncaCityFFI, General Manager at Fairfield Inn & Suites Ponca City, responded to this review

I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that the room and furnishing were not of the high standards we expect. We want our guests to have the best stay possible where everything is like new, in place, of the highest quality, and in perfect working order. I...

Katy, Texas
Reviewed 31 August 2016

We are Silver Elite members and since my husband recently started a new job in Ponca City, OK, he elected to stay at the Fairfield Inn. He has been there for six weeks now. Unfortunately, my husband has nothing exceptional to say about this particular property. While the front desk staff are very friendly and helpful, with the exception of...

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Helpful?
Thank bjliche
PoncaCityFFI, General Manager at Fairfield Inn & Suites Ponca City, responded to this review

I really appreciate your taking the time to share your disappointment with us. I want to personally apologize for the frustration you experienced when the actions of the staff did not meet your expectations. We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. I am sorry if this was...

Dallas
Reviewed 15 August 2016 via mobile

I am a Marriott Platinum member and have stayed in all levels of Marriott properties for years and years. I stay in a fair number of Fairfield Inns and the variety of quality is of note. Unless one is familiar with the particular property, it can be a roll of the dice. My hubby and I have stayed in this...

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Helpful?
Thank JoInTexas
PoncaCityFFI, General Manager at Fairfield Inn & Suites Ponca City, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites Ponca City. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Marriott Rewards member, your feedback will be shared with the team to continue to inspire and motivate...

The Woodlands, Texas
Reviewed 10 August 2016 via mobile

Upon reading reviews that this hotel had been refurbished we decided to stay- mistake !!! From the front door with garbage piled up - I knew it was going to be bad. Unfortunately for us we could not cancel our reservation. The room smelled of mildew & the shower didn't drain so the water was up to our ankles when...

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Helpful?
1Thank meeames
PoncaCityFFI, General Manager at Fairfield Inn & Suites Ponca City, responded to this review

Mr. Eames, Thank you for taking the time to share your recent experience. I want to personally apologize for your disappointment with your stay. We want our guests to have the best stay possible where everything is like new, in-place, of the highest quality, and in perfect working order. I am sorry if that was not the case during your...

Reviewed 24 July 2016 via mobile

Very friendly staff and great rates! Clean & comfy rooms with free hot breakfast!! Very pleased with our stay. 24 hour coffee available. We had several staff members ask how was our stay and constantly offering to accommodate us further if needed. As a consumer, we have gotten use to poor customer service. It has been refreshing to receive good...

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Helpful?
Thank Pallici
PoncaCityFFI, Manager at Fairfield Inn & Suites Ponca City, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites Ponca City. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them...

Arkansas
Reviewed 19 July 2016

All the employees were very helpful and friendly; most eager to please. Property is getting run down. All the common areas show wear and tear. Hot tub was out of service. Only ice service was on first floor and one of the two machines was out of order. Bed was very comfortable. Room was small. Bathroom vanity is very small....

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Helpful?
Thank beachcruzer365
PoncaCityFFI, General Manager at Fairfield Inn & Suites Ponca City, responded to this review

I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that the room and furnishings were not of the high standards we expect. We want our guests to have the best stay possible where everything is like new, in place, of the highest quality, and in perfect working order. I...

Gary
Reviewed 8 July 2016

This was our first time in Ponca City we stayed at the Fairfield Inn because it is usually clean and well prepared and because we were able to get a better rate from them than other motels of the same quality. The reservation process was easy as was the check in process. The room was very good, well equipped and...

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Helpful?
Thank William G
PoncaCityFFI, Manager at Fairfield Inn & Suites Ponca City, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites Ponca City through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue...

Mansfield, TX
Reviewed 30 April 2016

We booked a king room. Spacious room and bath but very little counter space next to the sink. The room was well lit except no light over the sofa for reading. There was a light in the corner but it was useful only for the end of the sofa. There was a nice pullout desk which could be moved away...

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Helpful?
Thank David S
PoncaCityFFI, General Manager at Fairfield Inn & Suites Ponca City, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn & Suites Ponca City. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the multiple issues...

Lowry City, Missouri
Reviewed 13 March 2016

I found the room to be very nice, clean, and comfortable. The staff were always friendly and helpful. The housekeeping staff frequently asked if there was anything that they could do to be accommodating. The location was close to shopping. I definitely plan to stay there again next year.

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Helpful?
Thank Norman B
PoncaCityFFI, General Manager at Fairfield Inn & Suites Ponca City, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites Ponca City. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Fairfield Inn & Suites Ponca City

Address: 3405 N 14th St, Ponca City, OK 74601-1039
Region: United States > Oklahoma > Ponca City
Price Range: $104 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Ponca City 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Fairfield Inn Ponca City Hotel Ponca City
Fairfield Ponca City
Ponca City Fairfield Inn
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Questions & Answers

Questions? Get answers from Fairfield Inn & Suites Ponca City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think it always best to stay not to close to the lobby because of people noise as they come and go.”
 of 5 bubbles williamg148, 8 Jul 2016 | Read review
“If you plan to use the pool or hot tub, call ahead to see if they are open.”
 of 5 bubbles 314DavidS314, 30 Apr 2016 | Read review
“I would ask to stay on the rear side of the hotel as the traffic on the front makes it a bit loud at night with the traffic.”
 of 5 bubbles Medic30, 18 Feb 2016 | Read review
“Very quite even though it faced 14th street (room 306) no A/C issues”
 of 5 bubbles Mzsophia2015, 11 Oct 2015 | Read review
“Just let the staff know what you need and they will set you up with the best available room for your requirements.”
 of 5 bubbles 300daryls, 4 Jan 2014 | Read review
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