Springhill Suites by Marriott Bend

Springhill Suites by Marriott Bend

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King Suite
Room & Suite (59)
Springhill Suites by Marriott Bend
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Avg. C$207 /night, 2/16 - 2/17
C$337
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C$264
per night
C$191
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About

#7 of 51 hotels in Bend
4.7 of 5 bubbles
Location
4.7 of 5 bubbles
Rooms
4.2 of 5 bubbles
Value
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.6 of 5 bubbles
Sleep Quality
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Value
City View
Languages Spoken
English, Spanish
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Tennis court
Kids stay free
Children's television networks
Street parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Bar / lounge
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Happy hour
Wine / champagne
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Hotel links

Location

551 SW Industrial Way, Bend, OR 97702
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 82 out of 100
82
Roberts Field
25.5 km•
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Detailed Reviews
John C wrote a review Jun 2024
San Diego, California
5.0 of 5 bubbles
This was my third time staying at this property over many years and the place just gets better and better. The staff at the front desk were always accommodating, and took care of both couples in our two rooms, extending my Marriott Bonvoy Titanium Elite status to both rooms. They were friendly, and seemed to enjoy their interactions with guests. The coffee and tea in the lobby was a hit for us, the breakfast was good, although it could have had a bit more variety. The breakfast areas was sometimes crowded on the weekends, but the lobby was huge, there was always available seating.

The location really cant be beat. So many good places within walking distance. We even saw a couple of huge deer meandering through the parking lot eating from the bushes. Bend is gorgeous.

I am still not sure why they charge for parking here. $20 a night seems a little greedy, and its a lot considering there is tons of free parking in this area.
Read more
Date of stay: June 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from jeff morgan, General Manager at Springhill Suites by Marriott Bend
Responded Jun 28, 2024
Thank you for your feedback. We are glad that you enjoyed your stay and look forward to having you back.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PandaHouston wrote a review Sep 2020
Houston, Texas
+1
4.0 of 5 bubbles
Spent 3 nights here as a Lifetime Titanium member using 35K Marriott points per night and free night certificates. This is a Cat 5 hotel so using a Marriott Free Certificate is actually the best value. We stayed on September 9 - 11.

We were given Room 329 which is just a regular room with a King bed and not an upgrade. Our room had a mini fridge and a microwave.

There is an ice machine on every floor.

The location is in downtown Bend and there are lots of restaurants just across the street within walking distance. In fact, I ordered ramen at Miyagi Ramen just across the street. Another night, I called in an order at Wild Rose Thai and it was just a few minute drive from the hotel.

There is a charge of $10 per night for parking which I am not sure I totally agree with. I wouldn't consider Bend a major metropolitan city where driving is optional. I am pretty sure everyone staying there drives a vehicle to the hotel. Why not build it in the rate instead of putting an extra parking fee on your bill?

We drove from Boise to Bend and along the way visited Sheep Rock and Painted Hills. Both of these can also be visited as day trips from Bend. Smith Rock is also just a 40 minute drive from the hotel which we did one morning. During our time there, the wildfires started and we were not able to go to Crater Lake (would have been 2 hours away) and some waterfalls due to road closures. In fact, the air was so bad we could actually smell smoke in our room.

Because of COVID, there is no buffet. There is a person who will hand you the items. There are cold items like cereal and yogurt and fruit. There was also hard boiled eggs. Unfortunately there are no hot items. You also need to ask for coffee. It is not self service.

Except for 1 person at the front desk, all the staff wore masks, even housekeeping. As for the guests, I noticed a few not wearing masks even though Marriott requires masks to be worn.

As for the room, we really enjoyed it. This hotel is 3 years old and the room has a nice classy feel to it and actually feels like a Marriott and not a SpringHill. Since we had to spend more time in our room due to the wildfires, it was nice having a cozy room.

I would definitely stay here again if I were to visit Bend.
Read more
Date of stay: September 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Coelsch, General Manager at Springhill Suites by Marriott Bend
Responded Sep 15, 2020
Thank you for taking the time to review your stay with us. We are happy that you liked the hotel and surrounding area. We do have a great location here in Bend. Being between downtown and the Old Mill shopping area and 2 blocks from the Deschutes river makes the SpringHill Suites a great location from which to explore Bend. We hope that if you are back in Bend that you will come and stay again.
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Bryce W wrote a review May 2024
5.0 of 5 bubbles
We have really liked staying in Springhill suites by Marriott when we travel lately and definitely recommend. Nikkole helped get our whole group set up and made sure all families received the correct rate. Highly recommend Marriott and if you get a chance to work with Nikkole she will definitely take care of you!
Read more
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from jeff morgan, General Manager at Springhill Suites by Marriott Bend
Responded May 4, 2024
Thank you so much for the feedback. We will definitely share this with her, and we look forward to seeing you next time you are in Bend.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
VCT wrote a review Jul 2024
2.0 of 5 bubbles
The hotel charge a 5-level star price but provides 3 star level service. >$470/night with $20 extra charge for parking but provides substandard service.

The location: several reviews say is walkable, but it’s only walkable to the small Old Mills district. The more interesting downtown where good restaurants are is far and still need to drive.

The Room: The pictures are misleading. The room is long and narrow, dark with a small window. The bathroom door is directly facing the bed. So if someone going to the bathroom at night and turn on the light, it would disturb everyone.

Towels are worn and thin, no shower cap, a small cheap piece of soap.

Breakfast: cheap food. Oatmeal is too thick and tastes bad. No real egg. Limited fruit options

Will NOT recommend.
Read more
Date of stay: June 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Coelsch, General Manager at Springhill Suites by Marriott Bend
Responded Jul 4, 2024
We are sorry to hear that you did not enjoy the hotel. We are located directly between the Old Mill shopping center (2 blocks) and downtown (4 blocks). We are also 3 blocks from the amphitheater and 2 blocks from the Deschutes river. There are 3 brew pubs, 2 wineries and 21 restaurants or food carts within 4 blocks of our hotel. For many of our guests we are within walking distance to many of the points of interest in Bend. We are sorry that you did not enjoy your stay and we hope that you have a wonderful summer and safe travels
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brian W wrote a review Aug 2024
Seattle, Washington
4.0 of 5 bubbles
We enjoyed our stay here. Good sized rooms, clean and the kids loved the free breakfast. The staff was very nice and the location is within walking distance from several breweries, food trucks and shopping. I felt it was a bit overpriced for a SpringHill Suites but realize it was the summer and multiple tournaments happening.
Read more
Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from jeff morgan, General Manager at Springhill Suites by Marriott Bend
Responded Aug 10, 2024
Thank you for your feedback. We are glad that you enjoyed your stay with us, and we look forward to having you back again.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TOURtheWORLDMexPal wrote a review Jul 2024
United States
+1
5.0 of 5 bubbles
Room: spacious and very clean. New and updated and very modern, the hotel and the rooms.
Mattress is very comfortable. Shower is good with ok water pressure.
AC: single unit, but not loud.
Front desk staff very friendly and welcoming
Location: close to downtown (in the downtown, walking to the old mill district)
Breakfast: the typical simple free breakfast of the usual hotels. As most free breakfasts, the scrambled eggs, sausage and potatoes (on weekends biscuit and gravy) are OK. But, the other items such as waffle maker, the yogurt and cereal are better options. No one leaves hungry. Bananas are offered early in the morning. Apples are usually last till the end of breakfast.
Value: compared with other hotels of similar class and grade, it is pretty good.
Read more
Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Coelsch, General Manager at Springhill Suites by Marriott Bend
Responded Jul 4, 2024
Thank you for the wonderful review. We are happy to see that you had and enjoyable stay and that the location close to downtown and the old mill work well for you. We hope that you will come and stay again. Enjoy your summer!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ryan wrote a review Dec 2020
Cedar Mill, Oregon
1.0 of 5 bubbles
The room was fine, average, but the problem is that I can't support a place that is scamming extra money out of their guests. My problem is the $10 parking fee per night. I didn't look to see if there was a parking fee, because there is nowhere a hotel could be in Bend that justifies charging a parking fee. Parking fees are for large downtown areas, typically in parking garages with limited space. This hotel had plenty of space for a full hotel of guests parking. There is absolutely no excuse for charging to park here.

Even if you're going to ignore that, you can't ignore the fact the fee is buried. I didn't learn about it until I checked in and was told there was a fee. I never would have reserved a room here had I known this. I checked after checking in, and there is nothing in the reservation process that mentions the fee. I finally found it in the confirmation email, but it was very buried on that email. The email lists the confirmation details, hotel details, price, and then several ads for Marriott before then listing the price details *again* and then, at the very bottom, mention of the parking fee. The fact the email repeats itself regarding the pricing tells me that they know what they're doing, and are purposely trying to bury it. The fee is even cut off when viewing the email in Gmail; it's so long that you have to click on it to see the whole thing. Not a chance I would ever return here.

Here's the normal review:
You can feel the springs in the bed, and it was uncomfortable. The mirror was dirty. The shower was hard to get the right temperature, and had the option of being stabbed with pins and needles, or a small stream. The soap looked like it had been run over by a truck, and it seemed like the lotion was used. I requested a high floor, and was given the second floor.

Specific details:
Comparison to others in chain: Unknown, probably average for Marriott, but I haven't stayed at a Springhill Suites before.
Internet: 5/5, unstable
Breakfast: N/A
Room: Nice, big, but door to bathroom is annoying
Cleanliness: Average
Bed: Average
Bedding: Heavy, good
Shower: Difficult to control temperature, stinging
Hard water: Slightly
Location: Good - close to a nice area, not far from downtown
Noise: Pretty quiet
Staff: Poor
Cost/Value: Poor
Read more
Date of stay: December 2020
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Coelsch, General Manager at Springhill Suites by Marriott Bend
Responded Dec 29, 2020
Dear ralverde, Thank you for choosing to stay at the SpringHill Suites Bend and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Discloser of the parking fees on Marriott.com are standardized and we as a hotel do not have control over the location. It is in the same spot for all Marriott hotels on Marriott.com under hotel amenities along with check in and check out times. We make every effort to convey the parking fee to our guests. Here on TripAdvisor the first item listed under amenities is that there is a fee for parking. If you Google "is there a fee for parking at the SpringHill Suites Bend" the first thing that comes up is that there is on site fee parking There is street parking directly in front of the hotel. If guest choose that option we are happy to waive the parking fee. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mary l wrote a review Mar 2023
1.0 of 5 bubbles
Love this location, beautiful hotel. Will not be staying here again due to the staff and their behavior. They yelled at a lobby of people visiting multiple times, saying they were too loud, asked paying customers to help them clean the bar at closing and were very rude with any requests. It was a basketball tourney weekend and they were fully booked. They have a lobby area full of chairs, that is very inviting. If you don't want people to visit in your lobby then take away the chairs and close it. Will not go back.
Read more
Date of stay: March 2023
2.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Coelsch, General Manager at Springhill Suites by Marriott Bend
Responded Mar 22, 2023
Thank you for choosing the SpringHill Suites. Thank you for addressing any issues that you had during your stay. We are sorry to hear that you were unhappy with any of our staff. We will be sure to review your comments and see where improvements can be made. We do have a great lobby for our guests to enjoy and a bar that is open until 10 pm. We do close the bar to make sure that noise levels do not get too high. We do ask that after 10 pm that all our guest be respectful of the other guests that are here and trying to get a good nights sleep.
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Dallas E wrote a review Mar 2023
Portland, Oregon
1.0 of 5 bubbles
Stayed this weekend at the SpringHill Suites in Bend, Oregon and I have to say that this place has really gone down hill.

The guest experience is terrible, the staff has been seen yelling people, our room was never cleaned and any simple request was met with resistance and the feeling that we were a nuisance to the hotel staff.

This is such a shame as I have always loved this property...
Read more
Date of stay: March 2023
4.0 of 5 bubblesRooms
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Coelsch, General Manager at Springhill Suites by Marriott Bend
Responded Mar 13, 2023
Thank you for returning to stay with us in Bend. We are so sorry to hear that you did not enjoy your stay. It is disappointing that you were unhappy with the staff. Thank you for bringing your experience to our attention. We will be addressing your comments with the staff as that is not acceptable. We hope that you will come and give us a try again.
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WanderingWayfarer wrote a review Jun 2024
United States
4.0 of 5 bubbles
This is a relatively new property (maybe 7 years) but it’s very, very well maintained and clean. Breakfast is decent for a select serve. We’ve stayed here on the 4th floor facing Box Factory and 3rd floor facing the back parking lot. In both instances the WiFi signal was very weak not just on my phone and iPad, but my husband’s work laptop and his phone as well. The signal was so weak it affected to closed captioning on Netflix while streaming on their smart TV. I’d stay here again with my family but as far as work/business trip go, probably not.
Read more
Date of stay: May 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kevin Coelsch, General Manager at Springhill Suites by Marriott Bend
Responded Jun 3, 2024
Thank you for staying at the SpringHill Suites Bend. We are sorry to hear that you had any issue with the internet. Our entire internet system was just upgraded in the past few weeks.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
…
John G asked a question Sep 2020
1 contribution
Is this hotel pet friendly?
Answer from Kevin C
We do not allow pets of any kind.
Candy C asked a question Aug 2019
Saugatuck, Michigan48 contributions10 helpful votes
What are the hours for breakfast?
Answer from HarrietWhoops
Allentown, Pennsylvania25 contributions58 helpful votes
I believe the weekend hours were 6:30 to 9:30 or 10am. I would definitely avoid the last 30 to 45 minutes of that time period. Our first morning we went around 9am and it was chaotic. The following day we went earlier and it was very pleasant.
Answer from mediadon
Longwood, Florida189 contributions98 helpful votes
Yes, it is safe. We visited the breweries across the river and the evening walk back to the hotel was fine.
Gail D asked a question Jun 2017
13 contributions7 helpful votes
Is there an elevator? Also curious to know breakfast times Thank you!
Answer from TJPaskewich
1 contribution
Good Morning! Thank you for your questions in regard to our property in Bend, Oregon. We have two elevators located in the lobby area for your convenience. Breakfast times are Monday-Friday, 6am-9am and Saturday-Sunday, 6:30am-9:30am. Please let us know if you have additional questions. Have a great day!
lougee1043 wrote a tip Jul 2022
Beaverton, Oregon6,555 contributions70 helpful votes
4.0 of 5 bubbles
"quiet area so any room is a good one -- no real views to speak of"
Read full review
Mikeg wrote a tip Jan 2021
1 contribution1 helpful vote
1.0 of 5 bubbles
"Don’t stay here unsafe"
Read full review
rechinault wrote a tip Nov 2019
1 contribution
5.0 of 5 bubbles
"Our room was modern and very comfortable!"
Read full review
Arlene A wrote a tip Oct 2019
Medford, Oregon67 contributions52 helpful votes
5.0 of 5 bubbles
"all areas seemed to be good"
Read full review
Zee wrote a tip Aug 2019
1 contribution
1.0 of 5 bubbles
"The other side of the hotel away from the loud music"
Read full review
…
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PRICE RANGE
C$228 - C$286 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOregonCentral OregonBend
NUMBER OF ROOMS
106
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Springhill Suites by Marriott Bend - UPDATED Prices, Reviews & Photos

Frequently Asked Questions about Springhill Suites by Marriott Bend
Which popular attractions are close to Springhill Suites by Marriott Bend?
Nearby attractions include Cycle Pub (0.1 km), Hayden Homes Amphitheater (0.4 km), and Evoke Winery - Bend (0.3 km).
What are some of the property amenities at Springhill Suites by Marriott Bend?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Springhill Suites by Marriott Bend?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Springhill Suites by Marriott Bend?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
Is parking available at Springhill Suites by Marriott Bend?
Yes, paid private parking on-site and street parking are available to guests.
What are some restaurants close to Springhill Suites by Marriott Bend?
Conveniently located restaurants include Jackson's Corner, Greg's Grill, and Pastini.
Are there opportunities to exercise at Springhill Suites by Marriott Bend?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Springhill Suites by Marriott Bend located near the city centre?
Yes, it is 0.8 km away from the centre of Bend.
Are any cleaning services offered at Springhill Suites by Marriott Bend?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Springhill Suites by Marriott Bend?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Springhill Suites by Marriott Bend offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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