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Phoenix Inn Suites Eugene

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260 Reviews from our TripAdvisor Community

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Showing 256: English reviews
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Reviewed 3 days ago NEWvia mobile

Stayed for one night. Excellent value for the price! Our kids loved the pool. The extended continental breakfast was a nice perk. The rooms and entire hotel were very clean. The staff was genuinely kind and accomodating. We will most definitely use Phoenix Inn again.

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Helpful?
Thank Aaron S
Medford, Oregon
Reviewed 1 week ago

I took my grandchildren to Eugene for a University of Oregon baseball game. They loved the game and they loved the hotel--friendly, helpful staff, wonderful room, good breakfast with lots of choices, great location next to the university, and an indoor pool and hot tub. When we left my grandchildren asked if we could always stay at the Phoenix Inn...

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Helpful?
Thank David_3223
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hi David- Thank you so much for your review! We always enjoy seeing you here and meeting your grandchildren this last trip was extra special. Hope you guys had a good time at the game and we will see you on your next trip to Eugene!

Lakewood, Washington
Reviewed 2 weeks ago via mobile

After all the positive reviews that we read on trip advisor and Expedia, we were looking forward to our stay. My husband and I as well as our toddler were traveling to California and decided to make a pit stop in Eugene to visit our friend. We received our room on the 4th floor and took our son up to...

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1Thank kbpb2003
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

I am sincerely sorry for your experience at our hotel, but I appreciate the feedback. This is not the caliber of stay we pride ourselves in creating for our guests, and is way below our personal expectations. I have reviewed the check-in experience with our Guest Service Agents to assure that we are assisting our guests correctly. I have also...

Oregon
Reviewed 2 weeks ago

We had a one night stay when in Eugene for the Elton John concert at the Matthew Knight Arena. Good location about a 15 minute walk to the Arena. Close enough to the Arena without being crowded in at the hotels directly across the street from it and more reasonably priced. Plenty of free parking. We were given a room...

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Helpful?
Thank LondonFan2
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hello LondonFan2- I really do appreciate your review and we take our guests comments seriously. I will make sure all of the Guest Service Agents know how important it is to show guests where our breakfast is served. I have also let Maintenance know about the window and that is not the standard here and there should be a safety...

Louisville, Kentucky
Reviewed 2 weeks ago

I recently organized a large conference at the University of Oregon. We needed a good hotel for our keynote (read: VIP) speakers. We chose the Phoenix Inn because it is within walking distance to campus, reasonably priced, and recently remodeled. As you can imagine, our speakers' plans changed several times between the time we reserved the rooms and the beginning...

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Helpful?
1Thank Erika W
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hi Erika! You were such a pleasure to work with and I am so happy that your experience booking your VIP speakers went so smoothly! We really try to be as accommodating as we can and it sounds like we succeeded here. Thank you for such great feedback and we hope to be able to book more of your guests...

Los Angeles
Reviewed 3 weeks ago via mobile

Comfortable, quiet and spacious room, very close to campus and my son's fraternity house (which was the hub of Mom Weekend activities). Plenty of free parking, and an adequate free breakfast you don't have time to enjoy one of Eugene's fantastic breakfast spots!

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Helpful?
Thank DosDudesMomLA
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for taking the time to review us DosDudesMomLA! We appreciate the four star review and would love to earn a 5 star review from you in the future. Please let us know if there is anything we can do better. See you on your next trip to visit your soon!

Rockaway Beach
Reviewed 3 weeks ago

So we planned to check in on "the kid" going to U of O (Freshman Year) over Winter Term...We had a corporate meeting that Sunday in Corvallis so we thought we'd combine some business with pleasure...We booked a nite at the Phoenix Inn on Franklin St o 2/11/17. We arrived around 4 pm and the check in process was smooth....

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1Thank 236timothyc
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hi 236timothyc! Thank you for your kind words and our employees! We so enjoyed having you at our hotel and we look forward to the next three years of "Check Ups" and visits here.

Walnut Creek, California
Reviewed 4 weeks ago

Helpful and accommodating staff, comfortable and clean room, and great location close to campus. We arrived late due to a flight delay, but the check-in was efficient, and we were quickly in bed. The next morning we were given directions to campus and a late check-out time, so we could take a little more time for breakfast and come back...

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Helpful?
Thank Janet R
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hi Janet- I may be bias but I think your daughter would be in good hands here at the UO. Nonetheless we are elated that you had such a good stay here! Please let us know next time you are in Eugene and we would love to accommodate you.

Canby, Oregon
Reviewed 4 weeks ago

It was all good--great location to everything--room was good and service was great! Arrived early and room was ready and they gave me a parking pass to leave the car for the day because i was riding wit a friend to our business meeting.Have stayed here before and was good then as well.

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Thank gm884
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for such a great review! It is the biggest compliment to have a guest return and enjoy our hotel each time. See you on your next business trip to Eugene!

Florence, Oregon
Reviewed 4 weeks ago

We had a pleasant stay at the Phoenix Inn. It was very clean, spacious, the rates were very reasonable, nice location with good restaurants walking distance. Personnel were friendly & very helpful. We would stay here again.

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Thank ORTraveler488
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

We are so thankful for your 5 star review ORTraveler488! We strive for all the great things you mentioned and when our guests acknowledge our hard work, it is extra special. Thank you again!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Phoenix Inn Suites Eugene

Address: 850 Franklin Boulevard, Eugene, OR 97403
Region: United States > Oregon > Eugene
Price Range: $140 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Phoenix Inn Suites Eugene 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Phoenix Inn Suites Eugene Hotel Eugene
Phoenix Hotel Eugene
Eugene Phoenix Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix Inn Suites Eugene staff and other travellers.
5 questions
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Glens Falls, NY
Fossil, Oregon
4 months ago
San Antonio, Texas
over a year ago

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Questions? Get answers from Phoenix Inn Suites Eugene staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer the rooms on backside of the hotel overlooking the creek.”
 of 5 bubbles David_3223, 11 Mar 2017 | Read review
“stay away from the elevator--otherwise all good”
 of 5 bubbles gm884, 18 Feb 2017 | Read review
“Ask for south facing rooms to avoid the train horn.”
 of 5 bubbles W1056RXpats, 29 Nov 2016 | Read review
“4th floor was very quiet”
 of 5 bubbles Shalishan, 18 Nov 2016 | Read review
“Book a room near the back”
 of 5 bubbles wbensch, 21 Oct 2016 | Read review
5 of 5