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Phoenix Inn Suites Eugene

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248 Reviews from our TripAdvisor Community

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Showing 244: English reviews
Oregon
Reviewed 24 June 2016

I stayed here with my 80 year old mother. We shared a king bed room. The room was spacious and clean. It had a separate couch, desk seating area with a small half partition separating it from the bed...we didn't use it or the mini/bar counter. There was a microwave and fridge, coffee maker, iron, hairdryer. The bed was reasonably...

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Helpful?
Thank Cherthejoy
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hello there Cherthejoy! Thank you so much for your review! We really appreciate all of your feedback. We hope you choose us next time you need to stay in Eugene. The Ducks are calling your name! :)

Reviewed 23 June 2016

My wife and I had nonrefundable reservations for Father’s Day weekend. I am a disabled veteran currently in a power wheelchair. The bed was 5 inches below my wheelchair seat. We use a slide board to transfer me to and from bed and my chair. My first morning there my wife had to request help form hotel staff to get...

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Helpful?
Thank Bill S
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

I apologize for the concerns you shared regarding your experience at our hotel. This is not our usual standard of service and we are working with the employees involved to find out what went wrong and provide the necessary coaching to prevent these types of problems from occurring again in the future. We hope that the follow up via email...

Portland, Oregon
Reviewed 14 June 2016

I've stayed at a lot of valued-priced hotels, but this is probably the worst one yet! I could make a list: loud, noisy air conditioner that squeals and rattles throughout the night. Squeaky bathroom room, loud hallways, slow, overburdened elevator. Don't get me started on the parking - for a small fee you can park across the 5 lane thoroughfare!

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Helpful?
Thank LuckyTravelers4
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hi LuckyTravelers4- We appreciate your review and feedback of our hotel. I am very sorry to hear that you had maintenance issues with your room. I have discussed the problems with our Maintenance Engineer since you brought up some issues that he needs to address. We would love to show you that your experience here was an anomaly and that...

Salt Lake City, Utah
Reviewed 2 June 2016

All the rooms are spacious with nice sitting area that have a couch and coffee table. They offer great breakfasts which come with the room. There is ample parking. The staff is very friendly. The back of the hotel is next to a lovely canal with lots of trees.

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Helpful?
Thank LHR16
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hi LHR16! Thank you for staying with us and pointing out such lovely things about our hotel. That makes my job really easy. :) We hope to see you soon!

Denver, Colorado
Reviewed 2 June 2016

Great location for visits to the University of Oregon. Very friendly front desk staff. Get a room creek side for a quieter location. Freshly baked chocolate chip cookies in the afternoon are an extra special treat!

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Helpful?
Thank dckcolorado
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for such a nice review dckcolorado. Please let us know how we can earn your 5 star review!

Coral Gables, Florida
Reviewed 19 May 2016

Clean, comfy king size bed, spacious room with plenty of work and visit space. The cute baby geese in the back were a bonus. Tasty breakfast but would have liked some fresh fruit. All good including the rate. I will be back!

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Helpful?
Thank JLVincent422
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hi JLVincent422! Thank you for taking the time to write a review for us. The baby geese are the highlight of our spring here. I will be bringing this to our breakfast staffs attention so they can try to find more fresh fruit options that will better satisfy our guests. We can't wait to have you back!

Portland, Oregon
Reviewed 18 May 2016

I needed meeting space in short notice for a week. The staff at the Phoenix Inn were amazing to work with. So accommodating! The conference room is big, comfortable, and can be arranged for a variety of needs. The price was also really reasonable. I would recommend the Phoenix Inn for any business/meeting trips to Eugene!

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Helpful?
Thank Nathaniel A
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hi Nathanial- We really enjoyed having Fieldworks here and really appreciate such a kind review. Thank you for complimenting our team here! We hope to see you soon.

California
Reviewed 16 May 2016

We've been coming here for about 10 years. It continues to be very conveniently located by the University and Downtown. Rates are reasonable, room is fine and its got a great hot tub. What more could you want?

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Helpful?
Thank johnk83776
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you so much for your continued loyalty, johnk83776! We are so happy to have you a part of the Phoenix Inn Family. See you soon!

Bend, Oregon
Reviewed 1 May 2016

Nice room, clean and private. Quiet. Nonsmoking. Large king bed with plenty of pillows. TV was ok. Ok work out room. I will stay there again. The staff were very nice. Close to downtown Eugene. Adequate free breakfast, but nothing special other than waffles.

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Helpful?
Thank MichelleWhi2015
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hi Michelle- I am delighted to hear that our hotel met your standards. Please let us know how we can do better to wow you with our breakfast!

Reviewed 25 April 2016 via mobile

Finding a hotel near the University of Oregon is not hard, there are lots to choose from. But apparently finding a good one is s bit harder. While you can't beat the location and friendliness of the staff, a hotel ultimately comes down to a good nights sleep. Sadly that is hard to get here. The beds are ok at...

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Helpful?
1Thank Katherine K
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hi Katherine- I am truly sorry that your stay here was not up to yours or our standards. I have brought up both of your concerns to the appropriate departments so we can address them as soon as possible. I would love to know next time you are in Eugene so I can remedy your past stay.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service

Additional Information about Phoenix Inn Suites Eugene

Address: 850 Franklin Boulevard, Eugene, OR 97403
Region: United States > Oregon > Eugene
Price Range: $131 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Phoenix Inn Suites Eugene 2.5*
Number of rooms: 95
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Also Known As:
Phoenix Inn Suites Eugene Hotel Eugene
Phoenix Hotel Eugene
Eugene Phoenix Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix Inn Suites Eugene staff and other travellers.
3 questions
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Fossil, Oregon
2 months ago
San Antonio, Texas
over a year ago

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Questions? Get answers from Phoenix Inn Suites Eugene staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for south facing rooms to avoid the train horn.”
 of 5 bubbles W1056RXpats, 29 Nov 2016 | Read review
“4th floor was very quiet”
 of 5 bubbles Shalishan, 18 Nov 2016 | Read review
“Book a room near the back”
 of 5 bubbles wbensch, 21 Oct 2016 | Read review
“Ask for a room in the rear - there is a train line across the street - but it's across the street from a bunch of hotels there.”
 of 5 bubbles sandybeaches23, 14 Oct 2016 | Read review
“On football game weekends, book your room early.”
 of 5 bubbles bkalbprod, 12 Sep 2016 | Read review
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