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Phoenix Inn Suites Eugene

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239 Reviews from our TripAdvisor Community

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There are newer reviews for Phoenix Inn Suites Eugene
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Showing 235: English reviews
Yacolt, Washington
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 December 2015

I have stayed at the Phoenix Inn many times over the years and have found it to be consistently good. The rooms are large and comfortable. I like the little "kitchen" and sitting room idea. I used to go there on business and it was nice to stay in of an evening instead of going out for dinner if I... More 

Helpful?
Thank Sally L
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your review Sally L. I do agree that our rooms have unique set up that is comfortable for business or leisure traveler. Thank you for being a part of the Phoenix Family! More 

1 review
Reviewed 6 December 2015

Bed sheets were nubby with "pills." Bathroom was very small. The elevator was slow, but the stairs (which I would have preferred) were a long way off, at each end of the corridor. The staff was friendly--kudos for the staff. Our room had a nice view of the canal that runs through the university and the town. For the price,... More 

Helpful?
Thank Molly G
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your review Molly G. I am so sorry that we didn't meet your expectations while you stayed with us. I have brought this to our housekeeping manger to address the sheets. I am happy the staff here were a bright spot in your stay. Please contact me directly so I can remedy this stay. More 

Portland
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 November 2015

I've stayed in quite a few hotels in Eugene over the years, and many are run down, old, and outdated. The Phoenix Inn was a pleasant change from some of those other hotels. Our room was very spacious, clean, and updated. The staff upon check-in were very friendly and helpful. The price was a bit steep, but it was a... More 

Helpful?
Thank Or_Dux
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your comments Or_Dux. We are so happy to be a pleasant change for you. We will hopefully see you sometime soon, maybe for 2016 season. GO DUCKS! More 

Murrieta, California
Level Contributor
80 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 24 November 2015 via mobile

We went to go and visit Eugene last week for a small family get together. The room that we received was a good size with 2 double beds and one king size on the forth floor. 2 TVs 1 shower and double sink area separate from the bathroom. I have to say I've never stayed in a room set up... More 

Helpful?
Thank PWLSE
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your 5 star review PWLSE! Our family suite's are my favorite rooms here, perfect to accommodate up to 6 people. The front desk staff appreciates your kind words. See you soon! More 

Santa Cruz, California
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 November 2015

I have stayed at the Phoenix in twice now. Both times I have found it to have very clean rooms, the staff have been extremely helpful. This past visit was the weekend of a big football game at UO and we were checking out on Friday morning. All rooms were booked for the weekend but they were very accommodating letting... More 

Helpful?
Thank sandypoje
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you so much for your review Sandypoje! Our staff is pretty top notch in my book too. Glad to have you part of the Phoenix Family! See you soon! More 

Medford, OR
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 2 November 2015

I stayed there for a conference. Check in was very easy, parking is great, and it's right near the arena. They have cookies in the lobby. The room was very spacious, with a couch in the sitting area. The room itself was clean -- perhaps a bit too much so because the sheets and the pillow smelled very strongly of... More 

Helpful?
Thank FoodGroupie9
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hi FoodGroupie9! Thank you for your review! I have brought this review to my Executive Housekeeper so she can make sure our linens are being washed correctly. Thank you again, these pieces of information is what helps keep us consistent and reliable. More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 October 2015

We have been enjoying the Phoenix for years. The rooms are large and very clean. Conveniently located near U of O and downtown. Also a good location if you want to enjoy the nightlife...Short taxi cab ride to whatever your're into. The breakfast provided is always more than expected... tons of choices. If you want a quieter experience with a... More 

Helpful?
Thank Tyral P
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hi Tyral P- Thank you for being such a loyal guest to us, we call this Phoenix Family. :) We really appreciate your kind words about our property and amenities. See you soon! More 

Roseburg, Oregon
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 October 2015

I recently stayed here for two nights following a trip to the east coast. I needed to attend a business meeting and this was a stop along the way before heading home. The room was perfect for doing some pre-business meeting work and the bed was amazingly comfortable. The coffee in the room tasted great in the mornings, and it... More 

Helpful?
Thank TraipsingTraveler
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hi TraipsingTraveler! Thank you for your 5 star review! We love to hear "nothing negative" to say on top of all of the kind things you mentioned about our staff and property. Thank you again and we hope to see you on your next trip to Eugene! More 

2 reviews
Reviewed 18 October 2015

First of all, I have been staying at Phoenix Inn for at least 25 years, when I'm in Eugene. Until this trip, it has always been very accommodating and lovely stay. This trip was, however, quite different. We arrived, admittedly, quite early. We walked into the lobby and waited for 5 minutes or so while the young lady finished a... More 

Helpful?
Thank Joan L
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your review Joan. I do apologize that our service was not up to your (or our!) standards during your reservation. We do pride ourselves on going above and beyond for our guests and I am sorry that we failed you this time. You will see in our many reviews on TripAdvisor that we repeatedly excel in guest... More 

Sacramento, California
Level Contributor
82 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 October 2015

First time at this facility and overall I was mildly disappointed. I had heard good things about it and the location was great but everything else was just ok. On check in my room smelled like cigarette smoke and a heavy chemical spray, but was clean. I called about it and was told to run the ac fan. I asked... More 

Helpful?
Thank entboy2013
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your review ENTBOY2013. I am so sorry to see the things you were unsatisfied with. I have addressed a couple of guest service issues with the front desk agents so they know how their service effected your stay. I am glad that the television, bed, coffee, and shuttle service fit your needs and that the service was... More 

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service

Additional Information about Phoenix Inn Suites Eugene

Address: 850 Franklin Boulevard, Eugene, OR 97403
Region: United States > Oregon > Eugene
Price Range: $116 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Phoenix Inn Suites Eugene 2.5*
Number of rooms: 95
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Also Known As:
Phoenix Inn Suites Eugene Hotel Eugene
Phoenix Hotel Eugene
Eugene Phoenix Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix Inn Suites Eugene staff and other travellers.
3 questions
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Fossil, Oregon
29 days ago
San Antonio, Texas
over a year ago

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Questions? Get answers from Phoenix Inn Suites Eugene staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for south facing rooms to avoid the train horn.”
 of 5 bubbles W1056RXpats, 29 Nov 2016 | Read review
“4th floor was very quiet”
 of 5 bubbles Shalishan, 18 Nov 2016 | Read review
“Book a room near the back”
 of 5 bubbles wbensch, 21 Oct 2016 | Read review
“Ask for a room in the rear - there is a train line across the street - but it's across the street from a bunch of hotels there.”
 of 5 bubbles sandybeaches23, 14 Oct 2016 | Read review
“On football game weekends, book your room early.”
 of 5 bubbles bkalbprod, 12 Sep 2016 | Read review
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