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4.5
#17 of 39 hotels in Eugene
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Moments away from enriching your stay in Eugene, while being located on the Willamette River. Extended stay travelers play by different rules & need a hotel that understands your needs, we were designed from the ground up just for you. We are minutes from some of the key companies in the Eugene and Springfield area such as Weyerhauser, International Paper, Wayfair and the University of Oregon. Candlewood Suites gives you the amenities that make you feel at home. Fully equipped suites with full kitchens, room to spread out, space to work & space to relax, plus there is shopping and dining within easy driving distance or you can take the EMX to some of the greatest dining that Eugene has to offer. Just a short drive from the hotel you will also find the Spencer Butte, Mount Pisgah as well as the Cascades Raptor Center, and Matthew Knight Arena. When it is time to get connected we know what you need, free wireless high speed Internet, cable, sports & movie channels.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
This was an excellent place to stay, very clean large king room. Every one we talked to was great from check in to check out. One of the best parts is the free laundry service, no other hotels has had that with our travels. We would definitely recommend this hotel.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel has great rooms. The room was much larger than I anticipated, and the desk-like central area with chairs instead of a dresser was a much welcome unique feature. The bathroom was spacious and the wall unit gets super cold, which is how I like it. One of the best things was that the pillow are not flat. They actually have some substance to them and are comfortable for your head.
The only thing that is kind of a downside, which has nothing to do with the hotel itself, is that this location is located in an industrial area. So there really isn't anything near you if you want to go out to get a bite to eat. You either have to go back to the Denny's at the freeway entrance, or you have to drive over toward the college on the other side of the river.
Guests were required to wear masks in public spaces, however on more than one occasion, the staff at the front desk were not wearing them. Personally, I don't care because the whole mask thing is stupid. But if you're going to make your patrons wear masks, you should probably practice what you preach by making sure your staff does it too.
The rooms come with Blu-ray players, which was nice because the front desk has an adequate library with movies to chose from. It was a nice way to round out the evening by picking a free movie to watch before bed.
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Date of stay: September 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here after riding our motorcycle all day. At first, when we saw the front door was broken, the elevator floor needed vacuuming, the hallway needed vacuuming, we weren’t expecting much for the room. Boy were we surprised. The room is quite spacious, very clean and very comfortable. We ordered pizza and used real plates and some silverware. I was able to put water in a pitcher and get it cold in the full size refrigerator. We would definitely stay here again.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a 4th floor corner suite with a nice view of the Willamette River. The spacious and comfortable suite was very pleasant, featuring a king bed, a recliner, a sofa, desk, entertainment center, large full bath, and an excellent kitchen area fully stocked with cooktop, refrigerator with ice maker, coffee maker, and all the dishes, drinkware, and flatware one would need for a temporary stay.
Our compliments to the check-in desk clerk who went above & beyond to try to solve a television problem. While it remained unresolved, leaving us without use of the TV for any purpose (not even playing DVDs), she tried her best.
The firmness of the bed was not to our liking, but such things are quite subjective.
Room cleanliness was excellent. We appreciated the sanitizing of all surfaces and all kitchen equipment, serveware, dishware, flatware, etc. All food related items were run through the dishwasher prior to our arrival, and remained there instead of put out in the cupboards. There were some soiled areas in the couch upholstery, and the recliner had a bit of seam separation.
Bedding and linens were very nice, the towels fluffy and absorbent, the shower gel, shampoo, and conditioner dispensers nicely filled.
One Hint: the ice maker can be turned on or off. You'll need to turn it off before bedtime.
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Date of stay: May 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here one night on the way home from southern Oregon to Bellingham WA. The hotel is conveniently located near I-5 and for a small upcharge, you can have a lovely view of the Williamette River. In the morning, the fog rolled across the river and it was very pretty. Our room had 2-Queen beds and was very comfortable with firm beds and very good pillows. The towels were nice and thick. The suite is very suited for families/couples who want to eat in as it included a 2 burner cooktop, a full-size refrigerator, a dishwasher and kitchen drawers well stocked with dishes, flatware, cooking utensils, glasses and cookware. There is no breakfast offered since the room has a kitchenette. Light sleepers may find that the road noise on the river side of the hotel is quite noticeable, even on the top floor. Also, we had to (carefully) put our luggage on the long desk since luggage racks aren't available at the hotel.
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Date of stay: November 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Horrible experience. I stayed one night at Candlewood Suites Eugene/Springfield, two days after being home I noticed little bites all over my back, legs, arm and bikini line. After researching these bites I found out they were bed bug bites. I contacted the hotel and they refused to help me or refund my money since i booked through Expedia. I contacted Expedia and the hotel refused to refund Expedia or ofer any kind of resolution.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Room Tip:Â The"View" room, they fail to tell you that in between you and the view there is a busy...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, General Manager at Candlewood Suites Eugene Springfield, an IHG hotel
Responded Feb 25, 2020
Hi momoffjj, Thank you for your feedback. It is great to hear from you. Here at the Candlewood, we want our guests to enjoy the comforts of your home at a comfortable value. Based on your feedback this does not seem to be the case. I apologize for the service that was provided to you by our front desk to help you with the concerns you raised in relation to the bed bug bites. We have discussed the concerns you raised with hotel management and they will look into this and find ways to resolve this concern. Furthermore, I have sent a Private message to you to gather more details about this experience, and I hope that you would find the time to respond. We want our guests to feel that the Candlewood suites as their home base while they are out traveling. Providing functionality and convenience in a relaxed and casual environment where you can truly feel free to make yourself at home. This is what we want you and our guests to experience when you come visit us. I hope you will give us another chance to show you that your unsatisfactory stay was an exception. We look forward to hosting you again soon. Regards, Hector P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here one night on our way up to Washington. The main reason for selecting this hotel was the $25 fee for having our dog stay with us. This was a good deal considering other chains can charge up to $100.
Parking was free but we were given a parking pass that had to be displayed on our cars. The lot was shared with two other hotels. Lots of construction workers (per the front desk) and their big pickup trucks filled the lot. A small dirt parking lot was also available for overflow.
We received a fairly large downstairs room with two queen beds. Lots of room for us and the dog. A desk served as a dual work or eating table. The kitchenette was small but stocked with all the essentials. If one needed to actually cook a request to the front desk had to be made for I assume a hot plate and pots or pans.
Our room faced the parking lot so it was quiet. Beds were comfortable and the bath was good especially after our long drive.
All the amenities were located on the first floor. The gym had both cardio and all in one weight machine squeezed together in a smallish room. The marketplace was stocked with snacks and drinks that you bring to the desk to pay. Free hot coffee was available all day. Lastly the hotel also had a nice lending wall filled with DVDs, books and games. Return after finished or just leave in the room after checking out.
Location was also a good choice.
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Date of stay: August 2021Trip type: Travelled with family
Room Tip:Â Outdoor patio and BBQ area another nice amenity if staying for awhile.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Well-designed and organized hotel with great staff and pet friendly too. The room was designed for all-purpose stays – a kitchen, a work area, a recliner for reading. Hotel has good facilities (elevator, gym, laundry, food pantry and grubhub delivery depot) and the room furnishings are updated and comfy. Creative touches and care given to making your stay smooth and effortless. Nice parks within a 5 min drive (Hendricks park is just around the corner). I had a great stay at Candlewood Suites in Eugene-Springfield and won’t hesitate to stay here again.
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Date of stay: July 2021
Value
Cleanliness
Service
Room Tip:Â Views on River side are lovely though you might want a room on an upper floor due to Franklin...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First let me say that I requested a manager to call me which didn’t happen. I wanted to share areas of improvement and that our stay was below standard.
Trash is parking lot - everywhere! Overflowing from trash cans. People working on cars and motorcycles in parking lot. Parking shared with 2 hotels - not sure how that will work in the busy season. People wander into lobby off the street.
We arrived early and our room wasn’t ready. No big deal - but couldn’t use the restroom due to someone locked themselves in there for awhile. The front desk manager just shrugged when I suggested maybe they check in on them? Turns out it was someone that was living on the street.
We left and were told we’d get a phone call when room was ready which didn’t happen. Continued to wait even after check in.
Trash was left on the floor on the side of the bed from previous guest (in a time of Covid deep cleaning?) Dishes were left from previous guest in dishwasher. There was no soap/shampoo in the permanent fixture in shower.
Overall, this hotel just seemed uncharacteristically dirty (including lobby floors were filthy).
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Date of stay: July 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Candlewood Suites Eugene Springfield, an IHG hotel
Responded Jul 24, 2021
Hi welovehotels, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding cleanliness, parking lot condition, and customer service. I understand your dismay and I am sorry. This is not the relaxed and casual lifestyle experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. Orlando A. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great room. Spacious, clean and nice little kitchen. Gym and laundry as well. Easy check in. Only small knock is there are very few USB ports and outlets for electronics. Otherwise perfect. 'Xxx'xxxxxxxxxxxxxxxxxx'xxxxxxxxxxxxxxxxxx
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sorry, we do not have cribs available upon request, but if you tell us when you will be arriving we can go to one of our sister properties and borrow one. Thank you for considering the Candlewood Suites for your lodging needs. Hope to hear back from you soon.
At your service,
Emmanuel Berumen
Operations Manager
541-683-8000
There are more places to choose from in the Eugene area.
PRICE RANGE
C$214 - C$327 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOregonEugene
NUMBER OF ROOMS
87
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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