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First thing we noticed was the hair on the pillow case. When we open the bed it appeared to have been made with dirty sheets!
I went down to let the front desk to let them know and get a clean set of sheets. She...More
Thank Jamie O
Response from 00esa, Manager at Extended Stay America - Portland - GreshamResponded 1 week ago
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More
The hotel staff (Amber and Silvia) were great, others not so much. Went to front desk for some towels about 8PM one night and there was no one available, waited about 5 mins was going back to elevator and saw the clerk outside smoking. Rooms...More
Response from 00esa, General Manager at Extended Stay America - Portland - GreshamResponded 15 September 2017
Thanks for posting a review. Although you liked the service provided by Amber and Silvia, we are sorry for the cleanliness issues you experienced while you were here. Our housekeeping director has been informed and will take whatever action is needed to prevent a future...More
I am relocated from Houston to start a new job in Hood River, OR. During my relocation process, I requested the relocation coordinators utilize ESA as they didn't have it on their list for new hires' temporary housing. It was my idea to give ESA...More
Thank Rosalind C
Response from 00esa, General Manager at Extended Stay America - Portland - GreshamResponded 14 September 2017
Rosalind, we appreciate your loyalty to our brand. I am happy you chose our hotel and that your overall visit was pleasant. That being said, I am sorry for the issues you had while here. I have shared your feedback with the entire team, and...More
Will never stay again. The lobby is fine but when you walk into the elevators you can smell the cigarette smoke! Smells like smoke/mold in the rooms and halls! Absolutely disgusting and mad we payed for this room.More
Response from 00esa, General Manager at Extended Stay America - Portland - GreshamResponded 27 August 2017
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking...More
Mop the tile in the lobby 4x a day and wipe the elevator stainless every hour. Finger prints invite finger prints. Besides that the place is old, the staff is overworked, and the owners must not care. This hotel serves a purpose, and I and...More
Response from 00esa, General Manager at Extended Stay America - Portland - GreshamResponded 29 July 2017
Thank you for your constructive review. We want our guests to experience a stress-free stay, and we're sorry we fell short of making that happen for you. We value your feedback and have shared it with our housekeeping team to step up our efforts. We...More
US$71 - US$101 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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