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Extended Stay America - Portland - Gresham

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Extended Stay America - Portland - Gresham
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106 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Portland - Gresham
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Showing 105: English reviews
Lompoc
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 January 2016 via mobile

We had paid the $35.00 fee plus additional $5.00 daily fee to have our room serviced to have our bed made, trash taken out and new towels. Greatest concern is the trash as I booked the room for a week because it had a kitchen and I did cook. I didn't think food trash in the room was a good... More 

Helpful?
1 Thank Mary W
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the housekeeping issues you experienced. As this hotel’s manager, I can assure you that I have coached our staff to ensure we are responding to guest needs in a timely manner. Thank you very much for providing us with your feedback. Please contact me, at gre@extendedstay.com, if... More 

Vancouver, Washington
Level Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 December 2015

Did not go with high expectations. The room turned out to be ok. While the room was clean enough, it needed a good deep cleaning. The kitchen area was very basic. There was a 2 burner cooktop, a single sink, a full size fridge, and a small microwave. The room did not come stocked with dishes. However they had dishes... More 

Helpful?
Thank Bill D
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that we were unable to exceed your expectations. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as clearly communicating our amenities. Thank you very much for providing us with your feedback. If you would like to... More 

Los Angeles, California
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 December 2015

Christmas gifts for my family were left in room, and went missing. After numerous inquiries they could not be located, a promised phone call from manager was never received. Suspect these items were stolen by hotel staff as nobody else had access to room.

Helpful?
Thank skigeoff02
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you for taking the time to write a review of your stay. The situation and lack of follow through you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will use your comments as a training tool to ensure that our communication is improved. Thank you very much for providing us with... More 

Travellers are raving about these Gresham hotels

Kihei, Hawaii
1 review
Reviewed 30 October 2015

We checked in no problem nice lady at the desk. Left to eat, came back and pulled back our sheets to find several body hairs from prior guests. the lady came and changed our sheets of which my wife finished the job because she was trying to help us and answer phones etc, no problem . The kicker was in... More 

Helpful?
Thank Leanajasentennison
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

The feedback provided in your review is much appreciated. I sincerely apologize for the service issues you experienced. To make sure this doesn't happen again, I am going to personally coach our staff to ensure they are consistently checking the front desk area for guests as well as being aware of their countenance and manner in which they address customers.... More 

Maricopa, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 September 2015

I always have a wonderful experience when I stay at this Extended Stay! The staff is so awesome!!! They always take care of all of my needs & wants. There is always Plenty of Parking available. It seems that every room has a beautiful view of something pretty to look at. The rooms are very comfortable & roomy. Everything you... More 

Helpful?
1 Thank Jon H
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Dhaka
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 September 2015 via mobile

We booked for a king bed room but got one with two tiny queen beds. Room was specious and moderately clean. It has a large freezer, a oven and full cooking facility. The small dining table was cute. We got a bad surprise when we could not find a waste bin in the room or bathroom! But breakfast was even... More 

Helpful?
Thank Tasnova7
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to your expectations. Your comments were reviewed by the staff, and we will make sure we are clearly communicating our amenities during guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with... More 

Lawrenceville, Georgia
Level Contributor
229 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 30 August 2015

Found $81 per night on Priceline, best rate we could find in Portland. The hotel is in a nice location with restaurants nearby. The queen bed is very comfortable, there is a nice flat screen TV and a kitchen with two burner stove, microwave and full size fridge. While we didn't cook, the kitchen was handy for warming restaurant leftovers.... More 

Helpful?
1 Thank Bob A
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you so much for posting a review of our property. It's great to hear that you had a comfortable stay and that our staff provided you with accommodating service. I’m thrilled we were able to provide you with a home away from home experience! Thank you again for sharing your experience with us. We would love to see you... More 

Atlanta, Georgia
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 August 2015

I booked this property blindly through Hotwire. It is not a hotel as described but an extended stay facility..I give that thumbs down to Hotwire. Cons: I arrived late in the evening. The front desk attendant was not very friendly or informative. I finally was able to ascertain that I needed to request everything from a coffeepot to a spoon... More 

Helpful?
Thank angela4819
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies for the cleanliness issues you experienced. Still, we are glad to know that we were able to quickly solve the problem and provide you with a positive stay overall. I am proud of the staff and how they handled your situation quickly and with a friendly... More 

Redmond, Washington
1 review
Reviewed 4 August 2015

We had a very positive experience in our recent stay with my wife and kid. The kitchenette is very helpful and room is clean, beds are nice and comfy. My son loved the TV programs and there was no issue with boredom. Staff is very friendly. Only con is, there is no shampoo in the room and the place is... More 

Helpful?
Thank RajiniPrashanthK
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that your room was not properly stocked upon your arrival. Still, we are so glad to know that we were able to provide you with comfortable accommodations and great customer service. The staff and I would like to thank you again for posting your review. We... More 

Arkansas
Level Contributor
93 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 29 July 2015

The Good: It was reasonable value in a fairly expensive city The staff were mostly friendly The room and bed were perfectly acceptable The Bad: The cigarette smell in the lobby gives a bad 1st impression We had hairs in the shower on arrival. Maybe a little more care on cleaning, but no other issues with room cleanliness. There was... More 

Helpful?
Thank mrmackay
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the cleanliness issues you experienced. In response to your feedback, we will work to make sure we are thoroughly inspecting rooms prior to guest arrivals. Still, we are glad to know that we were able to provide you with... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Portland - Gresham

Address: 17777 N.E. Sacramento St, Gresham, OR 97230
Region: United States > Oregon > Gresham
Price Range: $101 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Portland - Gresham 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay America Portland
Extended Stay Portland
Portland Extended Stay
Extended Stayamerica Portland Gresham
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Questions & Answers

Questions? Get answers from Extended Stay America - Portland - Gresham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“thin walls”
 of 5 bubbles Y9860FJjessicab, 25 Jul 2016 | Read review
“Ask to be far from elevator”
 of 5 bubbles vall447, 21 Jul 2016 | Read review
“Odd number rooms face away from the interstate highway. I did not hear any road noise from my room.”
 of 5 bubbles 623BillD, 26 Dec 2015 | Read review
“Ask for a corner room with a view. Second floor or higher.”
 of 5 bubbles I2339VHjonh, 26 Sep 2015 | Read review
“The hotel has elevators so room selection is no problem”
 of 5 bubbles BobBecki, 30 Aug 2015 | Read review
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