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Extended Stay America - Portland - Hillsboro

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Extended Stay America - Portland - Hillsboro
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129 Reviews from our TripAdvisor Community

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Showing 127: English reviews
San Francisco, California
Reviewed 13 January 2015

Sent me to a 'sister hotel' in the next city,. When I got there...the room was smokey and ugly. Not a happy camper. Won't book with 'extended stay' again. Why would they be full and not able to honor my reservation. Very poor planning.

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1Thank PVan1
Portland, Oregon
Reviewed 11 January 2015

The place was clean and The staff efficient and friendly.. The room was small and that's about it. Bed was terrible. Towels were small and honestly like sandpaper. How can towels be so bad? No cups (paper or otherwise). Virtually nothing in the room. I can't see how this would be useful for an extended stay, much less overnight.

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Thank johnjewels
Milwaukee, Wisconsin
Reviewed 11 January 2015

While the hotel is clean and in good shape, the walls are paper thin. I could clearly hear phone conversations from the rooms next door as well as when anyone used the bathrooms. We stayed on the second floor and it sounded as if elephants were on the floor above us. The only reason I was at this hotel is...

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Thank itswhippetmagic
Spokane, Washington, United States
Reviewed 6 January 2015

this is an extended stay type of hotel, so remember, you NEED to ask for things, other wise they leave you in peace, WONDERFUL STAFF!! they met any questions and needs , there is Starbucks & places to eat right next door, from fancy to sandwich shops, grocery store walking distance,& SHOPPING!!! mall is right around the corner. easy access...

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1Thank s0lvejg
Manager_11525, General Manager at Extended Stay America - Portland - Hillsboro, responded to this review

Thank you for taking the time to share your recent experience with us. We are thrilled to hear that you enjoyed your stay and were able to take advantage of the nearby shopping and amazing restaurants. The staff and I are proud to have provided you with a clean, convenient room and great service. Thanks to your feedback, we can...

Seattle, Washington
Reviewed 19 November 2014

We booked based on location and it was $20 bucks less than other hotels in the area. For having a non smoking room, that didn't mean you could not smell the cigarette smoke from rooms down the hallway. The room was clean, but the smell was overwhelming. Also there was no shampoo or conditioner in the room, thought that was...

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Thank maira k
Plano, Texas
Reviewed 25 October 2014

There is not a drive up place to drop off your bags. Next you will see that that while you are struggling with your bags, the doors do not open for you. Next, if you reserved a room like a "King suite" - you may not get what you reserved. The Rooms have old, thin rough towels - which had...

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2Thank Tom G
Manager_11525, General Manager at Extended Stay America - Portland - Hillsboro, responded to this review

The feedback provided in your review is much appreciated. Please know that we are sincerely sorry that about the inconvenience you experienced entering our hotel. In response to your feedback, I am forwarding your concerns to senior management to consider installing automated doors in the near future. You also mentioned the quality of the towels in your room, which concerns...

Reviewed 11 September 2014

We booked this hotel through Expedia, almost three months in advance. When we got there, they informed us that they were overbooked and told us to go to an alternate hotel. They said Expedia was supposed to call. We do not really know where the truth lays in that statement as Expedia did not seem aware of the situation. So...

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3Thank Wendell H
Reviewed 23 August 2014 via mobile

Compared to other ESA hotels, this place is more upscale. This hotel is in a great location and offers a pool and fitness room. My room was on the top floor and was very quiet. Generally, the kitchen supplies that are in these chains are weak, and this hotel is no exception. If you are a large group, please consider...

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Thank Shannon4242
Manager_11525, General Manager at Extended Stay America - Portland - Hillsboro, responded to this review

Thank you for the feedback about your stay at our hotel. I am so pleased to read that you were pleased with our hotel's location and amenities. I am also glad to read that your room was to your liking. Still, I do apologize that you received slow service from my staff. In response to your feedback, I will be...

Richland, Washington
Reviewed 16 August 2014

We arrived at 7:30 pm to learn that we were bumped from the 2 suites we rented even though we had prepaid through another agency. The front desk clerk left me standing by the front desk on hold with Expedia for 90 minutes while Expedia tried to find another hotel from our family of 8. We ended up at a...

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1Thank SarahLouieT
Manager_11525, General Manager at Extended Stay America - Portland - Hillsboro, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding our hotel being overbooked and unable to honor your reservation is truly regrettable. We are very sorry for your experience. Please know that I will be working with my staff to review ways to better assist guests in these...

Seattle, Washington
Reviewed 10 August 2014

We got bumped to this place when Courtyard failed to hold our reservation. Arrived at 11pm and got two 1st Floor rooms. Ours was small and tight w/ everything just packed in leaving very narrow walkways. The front desk was understaffed while everyone waited for service. They were "behind" on their laundry service and the bedding we needed for the...

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1Thank Timothy H
Manager_11525, General Manager at Extended Stay America - Portland - Hillsboro, responded to this review

Thank you for taking the time to write a review of your stay with us. I am sorry to hear about the lack of guest service you experienced upon your arrival. In response to your feedback, I am personally looking at reconfiguring the staff schedule to avoid any lapse in service for our guests. The staff and I appreciate your...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Portland - Hillsboro

Address: 19311 NW Cornell Rd, Hillsboro, OR 97124-9010 (Formerly Extended Stay Deluxe)
Region: United States > Oregon > Hillsboro
Price Range: $129 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Portland - Hillsboro 2.5*
Number of rooms: 136
Reservation Options:
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Also Known As:
Extended Stay Deluxe Portland-Hillsboro-Cornell Hotel Hillsboro
Extended Stay Hillsboro
Hillsboro Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Portland - Hillsboro staff and other travellers.
2 questions
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11 months ago
Dallas, Texas

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Questions? Get answers from Extended Stay America - Portland - Hillsboro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book a double bed room. A single bed 'MAY' be better?”
 of 5 bubbles jango2017, 20 Feb 2017 | Read review
“Ground floor rooms very quiet.”
 of 5 bubbles BCJack431, 13 Jan 2017 | Read review
“east side or the north side (back) rooms are the quietest rooms. If you have kids going to the pool. Then stay on the west side.”
 of 5 bubbles TMM777, 7 Sep 2016 | Read review
“I recommend a king-suite”
 of 5 bubbles ninaschechter, 7 Aug 2016 | Read review
“I had 3rd floor, right past the guest laundry, and it was fine until the workman started in the adjacent property the next morning.”
 of 5 bubbles JayM39, 4 Aug 2016 | Read review
5 of 5