River view is about all this place has going for it. Check in staff were rude and rushed us through. Very impersonal. We were celebrating a milestone wedding anniversary so we splurged on a suite. Sadly it did not live up to the rate we paid nor the hotels online pictures. We had a “private” patio but it ended up not being so private. Had random people sitting at the patio table multiple times. We were unable to enjoy the view because of this. Kitchen had been upgraded but the living room was terrible. Couch had rips and no life left for sitting. Sunk almost to the floor when sitting. Carpet was lifting and uneven throughout. I tripped multiple times. TV had wires and plugs just sitting on the ground next to it. Every lamp shade was riddled with stains. Lamps in living room worked but were broken. Bathroom and kitchen both had an ant problem. Bare minimum kitchen items so cooking a meal was difficult. Bed was extremely hard. The floor probably would have been softer. Second night the guests next to us had an extremely loud party. Music was so loud the walls were shaking. Called the front desk after enduring it past 11pm. Security was sent but they were allowed to continue even though the policies clearly state no parties or non guests allowed in the suites. We expected more out of Best Western, super disappointed with our stay. Hood River is a great little town to visit, just stay else where if you want friendly staff or a quality room! …
Great location, attentive staff, helpful and non irritating Covid precautions, attractive and comfortable room, robust breakfast, and easy access to river and river walk. We stayed as we were on the way to the Oregon coast. Next time this will be a destination!
The hotel is beautiful! We stayed in the Riverside suites right on the river and it was breathtaking! Restaurant was great and family friendly. Two issues I had, in the reception area of our suites building, other guests left their food out on the table and it stayed there overnight all the way to checkout. That’s nasty. Also, be prepared to leave at checkout because they will knock on the door to kick you out. With 3 small children, you better have your stuff together. Other than that, great hotel!
If you will stay here, you have to pay for the room with the river view. The balconies are super nice and its a beautiful scene. Hotel is definitely older, but its clean and well kept. Rooms have an electric fireplace. Clean, comfy, but old. Would stay again. The negatives is that we were here in COVID times, and not very covid friendly. The pool is outdoors, so gets very cold and packed. Breakfast was poor, customer service wasn't great at all.
Stayed for one night and lucky to get a river view room from a last minute cancellation. River view room tends to get quickly booked up. The on-site restaurant is beautiful. We went for complimentary grab and go breakfast in the morning and the menu was very simple. A hot sandwich and a piece of fruit only. Bottle water was provided during breakfast time only, if you want more at night the front desk will direct you to a vending machine. The view is fantastic facing the river and it’s quiet at night. The only thing loud is the in room AC. There’s in room coffee machine, fridge, microwave, iron board, umbrella and hair dryer.
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