We had never stayed at this hotel & unfortunately we won’t return. The front desk staff was more worried about being on their cellphones than showing customer service. The room was not clean to what the standard should have been... hair around toilet area, walls in bathroom and near the sink by the entry door had dried spills/ markings all over them. My cell phone accidentally fell between the head board and the wall as it was charging and as I looked back there to retrieve it I was sick to even stick my hand back there it was so filthy with gunk and god knows what. I was going to bring it to the front desks attention upon leaving but getting off the elevator she was on her cell phone so I didn’t even bother. Great layout of the room and beautiful view. Other than that I was disappointed.…
We were so happy with our stay until we woke up the next morning to make the bed and discovered our comforter was COVERED IN YELLOW STAINS. No one seemed to think it was a big deal and I still haven’t had the manager do anything about it after complaining to 4 different staff members, one being the assistant manager. Extremely upset we spent that much money to sleep in pee stained bedding and even more upset with the horrible customer service.
We loved Starfish Manor. This was our first trip since the new addition and update. Sadly it has lost some of its charm. Although nice new rooms, several aspects were disappointing. The tub with jets seems smaller than ones in the original building. Features are somewhat cheaper in design, handles on cupboards loosened with use, the toilet paper holder was wobbly. I no longer consider this a Boutique hotel. Staff were fine, although I was told that housekeeping had already gone home and to get more towels/coffee I would need to come to front desk. All that is fine, except as I left my room to go to front desk, I ran into two housekeepers, working on a room near the elevator. Fine to have me come to pick up but change your scripting so not caught in an untruth. Regardless,we enjoyed the stay. Still the best of views!…
I'm pretty sure these people have been rated one of the best romantic getaway places in the country, and they should be! The hotel is top notch. They care about the details. There's an amazing jacuzzi tub in every room and breathtaking views of the sunset over the ocean, the stars are very visible on a good night, and the fireplace is a perfect touch. If you want a great place to listen to the ocean and smell that salty air, and reconnect with your partner in a stress free and relaxing environment- this is the place for you!
This room was supposed to have a spa tub out on the patio. Upon entering the room after receiving the key and checking in, it was not the room I had booked and they will not issue a refund. I’ve fought and fought since about 4pm and haven’t heard anything. Will never be booking or staying here again.
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